Appendix A
Complaints received about Hawera Intermediate Sc_hool
Date Complaint
Response
May
A parent contacted the Ministry to discuss The Ministry staff member responding to the call
2019 concerns within the community around student acknowledged the parent's concerns.
safety and conduct, curriculum delivery and a
number of minor administrative matters.
The Ministry staff member also advised that she
did not consider it appropriate for the Ministry to
The parent advised of their intention to organise attend the community meeting.
a meeting of community members to discuss
these matters.
The parent was advised to raise her concerns
with school staff in the first instance, and progress
The parent asked for advice around next steps. their complaint through the Board complaints
process if necessary.
The parent advised of their intention to clarify the
correct process with the school.
June A parent raised concerns around the quality of The Ministry staff member responding to the
2019 teaching their child was receiving.
complaint thanks the parent for raising their
concerns, and assured them we are working with
The parent advised their concerns around the the school to address current concerns.
time taken to advise them that their child was
not completing their work.
The parent noted the HIS Principal had agreed
to review the child's work, following the
complaint.
June The Principal of another local school ("Principal Principal B they would remain in contact with
2019 B") advised of discussions with the Principal of HIS's Principal and will continue to provide her
HIS. In these discussions, HIS's Principal had with SU pport.
also noted her personal concerns around
student safety and conduct.
The Ministry staff member confirmed the
Ministry's awareness of issues at HIS, and
Principal B noted comments from parents discussed our wider role in helping schools taking
around the quality of teaching at the school and a systemic approach to addressing their
a perceived reduction in the number of challenges.
enrolments at the school.
Principal B noted their shared agreement in
Principal B sought reassurances that the having HIS perform well as a school.
Ministry is aware of the issues at HIS.