20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Phone 09 355 3553
Website www.AT.govt.nz
23 August 2019
Isaac M
[FYI request #10910 email]
Dear Isaac
Local Government Official Information and Meetings Act 1987
CAS-1125660-S2L7M8
Thank you for your correspondence dated 6 August 2019 requesting information about PTOM
contract compliance.
I am requesting a list of all PTOM contract compliance issues for each route within the
Central New Network contract area within the last 6 months (1 Feb 2019 to 1 August
2019). With each route listed and the number of compliance issues next to each route.
Compliance issues refers to a reported breach of the requirements of the PTOM
contract for that operator.
AT do not report key performance indicator (KPI) results by route or bus age or cleanliness.
Therefore these parts of your request are refused under section 17(e) of the LGOIMA as the
information does not exist.
AT monitor fleet cleanliness with regular inspections of random vehicles throughout the fleet,
fleet lists supplied by operators and audits by the Fleet Lead. AT also monitor safety
requirements against AT vehicle quality standards.
I attach a report that shows the KPI results from 1 February to 1 August 2019 for the Central
New Network contract area. I hope that this report is helpful.
We trust the above information has addressed your request. However, should you believe that
we have not dealt with your request appropriately, you are able to make a complaint to the
Office of the Ombudsman in accordance with section 27(3) of the LGOIMA Act, and seek an
investigation and review in regard to this matter.
If you have any further queries, please contact Auckland Transport on 09 355 3553 quoting
Official Information request number CAS-1125660-S2L7M8.
Yours sincerely
Stacey van der Putten
Group Manager Metro Services