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National Investigations Unit –
Proposal for Consultation
Sid Miller
General Manager, Claims Management
10 April 2014
Background
• Review of ACC’s wider fraud capability by Deloitte in 2013,
which indicated an almost exclusive focus on client fraud
• New counter-fraud model developed and approved by ACC
Executive in late 2013
Rationale for change
• Support ACC’s organisational objectives of Financial
Sustainability and Governance by ensuring strong internal and
external fraud capability
• Implement a more holistic approach to fraud and corruption
with a focus on all areas of: Prevention; Deterrence;
Detection; and Investigation, as part of ACC’s ‘three lines of
defence’ model
• Realign investigations to have a greater enterprise focus
across ACC
• Ensure equal attention across all four key fraud areas of: Levy
Payer; Provider; Client; and Employee, and prioritisation of
activity to minimise risk to ACC
New proposed structure
• Unit moved to Actuarial and Risk business group
• New name for unit – Integrity Services
• Fourth Investigations region
• Internal Fraud capability
• Regionalised intelligence support
• Nine roles established
• Seven roles disestablished
Feedback
• As part of the consultation process, we are seeking your
feedback to the proposed changes
• I am available over the next few weeks to discuss any
thoughts, comments, or concerns that you may have
• Written feedback, which will be acknowledged, should be sent
via email to:
[email address] by COB 7 May 2014
Indicative timeframes
• 10 April 2014 – Consultation begins
• 7 May 2014 – Consultation closes
• 19 May 2014 – Decision document released
• 21 May 2014 – ‘Expression of Interest’ process begins
• 7 July 2014 – New proposed structure comes into effect
Support
• We have arranged the following support channels:
– Your manager is available at any time
– Your Senior People Consultant is available at any time
– EAPworks on 0800 SELF HELP (0800 735 343)
– Your Union representatives have been briefed
