Lifeguard / Facility Operations
Our vision
Kia mahi ngātahi mō Pōneke mō tōna ā āpōpō Working together for Wellington's future
Our values
He tangata, he tangata, he tangata
Whakapai ake
We put people at the heart of what we
We’re always improving
do
Mahi ngātahi
Mana tiaki
We collaborate
We care for our places
To learn more about Wellington City Council visit
wellington.govt.nz
Role details
Directorate
Customer & Community
Business unit
Parks. Sport & Recreaton
Reports to
Team Leader Operations
Location
The role of the pool is to provide a comprehensive, aquatic sport, recreation and leisure venue offering a range of leisure,
recreational, educational, cultural, social and entertainment programmes and opportunities for people of all ages,
interests and abilities.
The purpose of the role is to work as part of the facility team to deliver a high standard of customer service and facility
presentation. Maintain a safe and enjoyable environment and respond in the event of an emergency.
What you’l do
Accountabilities
Responsibilities
Customer Service
Provide clear and accurate information to customers about the facility services and
programmes.
Provide effective customer care and consideration ensuring a positive, welcoming, helpful
courteous manner at all times to all customers.
Proactively develop and maintain positive relationships with facility customers and user
groups.
Encourage and respond positively to customer feedback, seeking assistance from team
leaders when required.
Carry out customer service according to Recreation Wellington protocol and standards.
Pool Lifeguarding
Carry out pool Lifeguarding according to Recreation Wellington protocols and standards.
Identify and respond to emergencies according to Emergency Action Plans.
Reception and
Carry out administration duties according to procedure and to specified standards.
Administration
Submit accurate and legible timesheets.
Carry out any other administration tasks requested by the team leader and necessary in the
effective management of the facility.
Provide efficient and accurate reception service, including fee collection, retail sales, stock
control, dissemination of information, reconciliation and preparation for banking of all money
received
Facility Identity
Actively commit to working as part of the “facility team” to ensure a co- operative and
friendly work environment.
Attend and participate in team meetings and contribute constructively to discussion that
promotes a “Feeling Great” work environment.
Show respect for all facility team members.
Assist in the delivery of programmes and events
Facility Presentation
Proactively carry out all cleaning duties according to procedure and to meet specified
standards.
Training
Maintain personal levels of competence sufficient to carry out unassisted first aid to
customers or fellow team members as required.
Maintain personal levels of competence in aquatic rescue techniques sufficient to perform
unassisted water based rescue in any area of the pool.
Attend all scheduled in house training on request.
Maintain Emergency Response and First Aid qualifications relevant to the position.
Quality Assurance
Carry out water testing and record test results.
Carry out plant monitoring and assist with adjustments and maintenance as required.
Accurately record water test and plant check results.
Health and safety
Take responsibility for your work environment; identify hazards and risks to ensure
they are addressed.
Take all reasonable and practical steps to ensure the safety of customers and other team
members affected by your work.
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Co-operate fully in meeting the health & safety requirements of the facility.
Through effective supervision and education ensure customers use facility equipment,
services and activities safely.
Reporting all accidents, including near misses, whether or not these accidents involve injury
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Qualifications and experience
Qualifications
First Aid Certificate
Customer Service Certificate
Pool Lifeguard Practising Certificate (PLPC)
Experience and knowledge
Strong demonstrable knowledge of and experience in:
Experience in a customer service or retail environment is desirable but not essential
Role dimensions
Reports
Direct reports
Nil
Indirect reports
Nil
DFA Level
Nil
Budget
Nil
Key relationships
Internal
Facility Manager
External
Facility Customers
Team Leader Operations
Contractors and Suppliers
Facility In Charge
Other Facility Staff
Other Recreation Wellington
Staff
Ki Te Hoe – Core Capability Level
Individual Level Contributor – Expertise is required
to perform the role, and working with other people
to deliver results. For more details on the capabilities
required for an Individual Level Contributor check out our
core capability framework.
Last reviewed
August 2013
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Overview of core capabilities
Category
Capability
Description
Expertise
Specialist expertise
Show technical expertise as required by your role.
Decisions
Analytical skills
Analyse information to solve problems and make decisions.
Making our vision real
Support the Council to achieve its vision and priorities.
Results
Achievement drive
Show ambition and initiative, and take accountability.
Performing and delivering
Plan and organise to deliver results and improve how
work is done.
Customer engagement
Engage effectively with our customers to understand
and respond to their perspectives and needs.
Managing risk
Identify risks and take action to manage them.
Health and safety
Identify risks to health, safety, and wellbeing, and take action
to manage them.
Influence
Communicating
Communicate clearly, respectfully and with impact.
Assertiveness
State your views plainly and resolve conflicts directly.
Persuasiveness
Persuade and inspire others.
Political acumen
Work effectively within the local government context.
People
Connecting
Show empathy, listen actively and connect with others.
Collaborating
Build relationships and work with others to achieve
common goals.
Inclusiveness
Work inclusively with people from different backgrounds and with
different abilities.
Mātauranga Māori
Show knowledge of our Treaty obligations, te reo,
tikanga, and kaupapa Māori.
Developing self and others
Invest in your personal development and
developing others.
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