24 February 2020
David Lawson
[FYI request #12147 email]
Tēnā koe David
Your Official Information Act request, reference: GOV-003603
Thank you for your email of 03 February 2020, asking for the following information under the Official
Information Act 1982 (the Act):
1.
It would be appreciated if you could supply me a copy of the ACC2222 Remote Claims Unit
referral form first used, and copies of all the iterations that have been updated through to
present.
2.
I note that the Wel ington Central Branch and the Remote Claims Unit have now been
amalgamated into the Te Ara Tika Unit. . please confirm as to whether the ACC2222 Remote
Claims Unit referral form wil continue to be used unchanged or a separate form is now being
rebranded and used. If a new form is being used please supply me with a copy of the new
equivalent form of the old ACC2222 Remote Claims Unit referral form.
3.
Since claimants have been discriminatively selected to be transferred to Wel ington Central
Branch, please supply a copy of the equivalent referral form as to the ACC2222 Remote Claims
Unit used for the RCU that ACC staff use for the referral and transference to the Wel ington
Central Branch since inception of said branch.
4.
Please supply copies of all other selective criteria and forms that an ACC staff member was
required to complete to facilitate a claimant into the Wel ington Central Branch.
5.
Likewise since claimants were discriminatively selected to be transferred to the RIS branch please
supply a copy of the equivalent referral form as to the ACC2222 Remote Claims Unit used for the
RCU that ACC staff use for the referral and transference to the historical RIS team.
6.
Please supply copies of all other selective criteria and forms that an ACC staff member was
required to complete to facilitate a claimant into the RIS Unit when it was functional.
7.
Please supply copies of all other selective criteria and forms that an ACC staff member is required
to complete to facilitate a claimant into Te Ara Tika Unit.
The ACC2222 form
Please find attached a copy of the ACC2222 form ACC staff use to refer clients to the Remote Claims
Unit. This is the current form and is the only version of the form that has existed.
Te Ara Tika
The Wellington Central Branch is also known as Te Ara Tika. The Remote Claims Unit and Wellington
Central Branch have not been amalgamated.
The Wel ington Central Branch forms and criteria
For a client to be transferred to the Wellington Central Branch, they must meet a high threshold of
unreasonable demands on staff time, this could include for example, repeated frivolous requests or
complaints or correspondence of a confrontational matter. This is not an exhaustive list.
Please find attached a copy of the ACC6267 form ACC staff use to transfer clients to the Wellington
Central Branch. This is the current form and is the only version of the form that has existed.
GOV-003603
The only other form used is ACC29, File summary and overview. This form is used whenever a claim is
transferred to another branch.
As no other selective criteria or forms exist to transfer a client to Te Ara Tika, we are therefore refusing
question 7 under section 18(e) of the Act.
The Recover Independence Service
As we explained in our official information response to you dated 6 March 2017, the criteria for being
part of the Recover Independence Service (RIS) was the client had to have been out of the workforce for
at least 912 days.
There was no specific referral form staff completed prior to a client being referred into RIS.
As such, we are refusing this part of your request under section 18(e) of the Act, as the information does
not exist.
As you are aware the RIS was disestablished in mid-2013. Your previous request can be found through
www.fyi.org.nz/request/4922-request-for-official-information-re-acc-s-recover-independence-service-s-
units#incoming-17514.
How to get in touch
If you have any questions, you can email me at
[email address].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at
www.ombudsman.parliament.nz or by phoning 0800
802 602.
Nāku iti noa, nā
Sasha Wood
Acting Manager Official Information Act Services
Government Engagement & Support
Accident Compensation Corporation
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