Out of scope
From: Craig Hobbs <[email address]>
Sent: Thursday, 13 February 2020 6:15 PM
To: GRP AC Enterprise Leadership Group <[email address]>; GRP AC
COO ‐ Regulatory Services ‐ People Leaders <[email address]>
Subject: Career opportunities within Regulatory Services
Kia ora Regulatory Services and ELG Whanau,
I am aware that notification of two exciting career opportunities within Regulatory Services have not been
advertised as widely as I anticipated and therefore potential candidates may not be aware of them. Both are
currently live on the careers page.
We are looking for a commercially astute leader to join our Leadership Team as the new
General Manager
Operations & Optimisation. Reporting directly to Director Regulatory Service, this role will define and implement a
business and service delivery model. The model will drive the business optimisation, improvement and
transformation across the Regulatory Services departments and the regulatory value chain. If this is an opportunity
that interests you or if you wish to apply, please visit our Tupu site for further information (Requisition ID 7439)
Applications closes 20th February 2020
Out of scope
Apply now and join the Regulatory Services whanau and be part of our exciting journey as we make ourselves
future‐fit to support Regulatory Excellence through business optimisation with a strong customer focus.
Nga mihi
Craig Hobbs | Director Regulatory Services
Mobile 0274 548 845
Auckland Council, Level 15, 135 Albert Street, Auckland
Visit our website: www.aucklandcouncil.govt.nz
EA: Patricia Pascual
MobilePrivacy
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Out of scope
From:
Craig Hobbs
Sent:
Tuesday, 10 September 2019 8:05 am
To:
Stephen Tyson; Priscilla Balakrishnan
Subject:
Draft PD for your feedback
Attachments:
GM Business Operations v1.docx
Cheers
Craig
Nga mihi
Craig Hobbs | Director Regulatory Services
Mobile 0274 548 845 |
Auckland Council, Level 15, 135 Albert Street, Auckland
Visit our website: www.aucklandcouncil.govt.nz
EA: Patricia Pascual
Mobile Privacy
S7(2)(a)
Privacy S7(2)(a)
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Out of scope
From:
Craig Hobbs
Sent:
Tuesday, 3 September 2019 1:39 pm
To:
Stephen Tyson
Subject:
PD
Attachments:
GM Business Operations v1.docx
Nga mihi
Craig Hobbs | Director Regulatory Services
Mobile 0274 548 845 |
Auckland Council, Level 15, 135 Albert Street, Auckland
Visit our website: www.aucklandcouncil.govt.nz
EA: Patricia Pascual
Mobile Privacy
S7(2)(a)
Privacy S7(2)(a)
1
Position description
Position title:
General Manager
Team:
Lead Team
Business Operations
Division:
Regulatory Services
Reports to:
Director Regulatory
Services
Department:
Direct reports:
Unit:
Indirect reports:
We honour te Tiriti o Waitangi, accord value to te ao Māori (the Māori world),
support kaitiakitanga and are responsive to the needs of the Māori community.
You help lead and deliver a Māori Responsiveness Plan for the department.
You support and promote the development of staff confidence and capability
Our commitment across te reo Māori, tikanga, te ao Māori and te Tiriti o Waitangi so everyone
to te ao Māori
can contribute to our department’s Māori Responsiveness Plan/treaty
responsiveness journey.
To provide strategic advice to Director in the context of service delivery
optimisation, improvement and transformation
To establish and deliver the Business Optimisation Programme and a future
state Service Delivery Model for Regulatory Services in alignment to the
Purpose of the job Directors priority delivery plan
Managing change and integration into BAU concurrently
Redefine our business from the customers perspective.
Deliver positive consenting service results, solutions, benefits, outcomes for
Regulatory Services customers.
Key
Deliver the highest value in return for every action we take. Seek the greatest
responsibilities
return at the lowest cost, effort, human resource, and at the lowest possible risk
while providing the greatest control and predictability.
Build a contented high performing team.
Success proven, profit certain.
Analysis business Operations and evaluate digital technology. Improve
efficiencies and Drive optimal performance.
Drive productivity, improve timeliness and Accuracy.
Optimise And utilise data to inform business decisions.
Maximise revenue. Eliminate inefficiencies. Streamline processes to ensure
smooth Workflow.
Free up talent to concentrate on more productive And profitable roles.
Have technical staff doing only technical work.
Business analysis and discovery.
Solution formulation and design
Development and configuration
Solution roll out and embedding
Stakeholder engagement and review
Be aware of, and demonstrate, the principles of Our Charter. This sets out the
expectations for conduct at Auckland Council.
To define a Better Service Delivery Model across the departments and the
regulatory value chain
To undertake a review of how and where we currently deliver customer value,
the efficacy / productivity of our offerings and operations and implement
changes to deliver a world class regulatory service delivery model.
Regulatory Services directorate is commercially agile, attuned to risk and
delivers simple to understand offerings that meet our customer’s needs.
Outcomes
Auckland Council behaviours
Senior executive financial management competence
Understanding of best-practice customer service systems and processes
Negotiation skills
Systems thinking
Key skill
Superior written and presentation skills
Tertiary qualification in business or public administration
Experience at Executive level in large complex settings highly regulated
with a significant asset base, and requiring strategic impact, financial
acumen, and management of stakeholder pressures.
Job requirements
Proven ability to lead the diverse range of activities covered within the
portfolio, particularly with respect to successful delivery of customer service
functions and organisational transformation.
Experienced in senior roles with public sector impact or direct experience of
strategic public sector leadership roles, particularly those with direct
community impact.
Experience and strong evidence of an ability to create a culture of
innovation, collaboration performance, customer service focus and
transparency; and to build effective teams to these ends.
Experience in roles requiring high level strategic policy analysis, formulation
and implementation, requiring work within legislative and regulatory
frameworks.
Experience in achieving outcomes and results through influencing the way
resources are utilised as well as in managing them directly
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by incumbents in the assigned job. They
are not construed as an exhaustive list of all responsibilities, duties, or skills required of the incumbent. From time to time, employees may be
required to perform duties outside of their normal responsibilities as needed.
Approving manager:
Version date:
Job function:
Job family:
Job:
Job framework
Auckland Council behaviours
Out of scope
From: Patricia Pascual Privacy S7(2)(a) @aucklandcouncil.govt.nz>
On Behalf Of Craig Hobbs
Sent: Tuesday, 21 January 2020 2:00 PM
To: GRP AC COO ‐ Regulatory Services <[email address]>; GRP AC Enterprise
Leadership Group <[email address]>
Cc: Andrew McCosh Privacy S7(2)(a) @aucklandcouncil.govt.nz>
Subject: Communication regarding General Manager SSI role
Kia ora tatou
As we move to improve our Regulatory Services systems and processes to give staff their time back, and customers a
faster, more consistent and informed service, I have been conducting a review of the Service Strategy and
Integration (SSI) department. This review has focussed on what resources, skills and capabilities SSI requires to
support Regulatory Services as we set ourselves up for the future.
In the two years since it was established, SSI has been successful in setting up a directorate focus for some core
functions, including training, quality assurance, a performance framework, and complaints/LGOIMA management,
as well as supporting the delivery of some important improvements for customers and our people. These functions
provide a strong foundation for us, and now we need to take it to the next level to make it future‐fit. This means we
need greater capability in SSI to drive and support change and business optimisation.
As a first step in the review, and following consultation, a new role of General Manager Operations and Optimisation
will be established that has a requirement to define and implement a business and service delivery model that will
drive business optimisation, improvement and transformation across the Regulatory Services departments and the
regulatory value chain. It will also analyse business operations, provide strategic advice and establish and deliver a
future state Service Delivery Model for Regulatory Services, considering innovations, where appropriate, and
ensuring there is alignment to our priority delivery plan.
The focus of the role is a significant change from the current General Manager Service Strategy and Integration (GM
SSI), and this means that the GM SSI role will be disestablished.
Those of you that know Tracey Moore, our current GM SSI, are fully aware that she is deeply committed to the
success of our people to be able to deliver for Auckland. Tracey and I have had regular discussions about our future
direction, and she is completely supportive of this change.
Tracey is a strong advocate for Regulatory Services, and for the SSI department, and over her two years in the role
she has built a department with a strong focus on collaboration and a very positive culture.
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want to recognise and
thank Tracey for her outstanding leadership and service to Auckland Council and Aucklanders. Privacy S7(2)(a)
I intend to advertise the new GM role in the very near future.
Nga mihi
Craig Hobbs | Director Regulatory Services
Mobile 0274 548 845
Auckland Council, Level 15, 135 Albert Street, Auckland
Visit our website: www.aucklandcouncil.govt.nz
EA: Patricia Pascual
Mobile Privacy
S7(2)(a)
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Document Outline