COVID-19 Unwell Resident Procedure
The following are known symptoms of Covid-19
Alert Level 2
(MOH):
Any acute respiratory infection with at least one of
the following symptoms:
Person presents feeling unwell
• Cough
• sore throat
• shortness of breath
Give the person a mask to put on and ask
• coryza[1]
them to apply alcohol gel to their hands
• anosmia[2] with or without fever.
1]
Onsite Person in Charge
Coryza – head cold e.g. runny nose, sneezing, post-
nasal drip.
to ensure Student calls
[1] Anosmia – loss of sense of smel .
following:
NOTE: Alert Level 2 on site
Critical Incident Response Guidelines
Business hours (closed 16.30)
person in charge will be HOH,
After hours
Have the person call Student Health
DHOH or Night Manager
Have the person call Healthline on
Follow all guidance in the Critical Incident
(04) 463 5308. Or call 111 if a
0800 358 5453 Or call 111 if a
Procedure under the following headings
medical emergency
medical emergency
•
Contagious Disease and Viral Outbreak’
•
Immediate actions to preserve life and
YOU may have to call
prevent further harm
Healthline/Student Health or
•
Limit impact and protect privacy
111 if the person is unable to
•
Who needs to know
do so
•
Wellbeing of affected staff and residents
•
Communications with the community
•
Post incident actions
Remain with the student whilst Healthline/Student Health is called so
Consider adequate protection from
you can understand what advice is being provided to the student.
infection to yourself and others at all
Healthline can help you if:
Note: HL calls can take up to 2 hours so you may have to hold the
times. Refer to MOH guidelines to left on
phone and isolate student during this call process
•
If you don’t have a family doctor if you’re
'close contact'
feeling unwell but you’re not sure
Don’t use RA Phone - Note electronic option may be available
•
If you need to see a doctor for advice about
what’s happening for you and next steps
•
If you want some advice about a family
Healthline/Student Health
member or a friend who’s sick (if you are
advise the following:
with them)
IMMEDIATE
NO requirement for
Wellington After Hours Medical Centre (WAMC)
REQUIREMENT for the
REQUIREMENT for the
the student to be seen
Phone: 04 384 4944
student to be seen by a
student to be taken to
by a medical
medical practitioner
•
When you don't think you can wait to see
Hospital
practitioner
a doctor
•
When you are a visitor to Wellington
•
When you have not yet registered with a
Call 111 and assist
GP
Recovery in room
student to meet
After hours (8am to 8pm - 7
During
g busine
i
ss
s
s hours
s
Walk in service, no appointment necessary
the Ambulance
days) the student can call
(Mon – FRi;
R se
s e
e websit
s e
it for
the Wellington After Hours
sp
s eci
c fic
c hours) the
e st
s udent
t
Open Every Day of the year 8:00am -8.00pm.
Medical Centre, however they
can
a phone
If patient numbers are high, WAMC may not be
may not accept the student.
Student admitted
Studen
e t He
H alt
a h
able to see all patients.
to Hospital
Medical Centre closed or
will not accept student
What is ‘Close Contact’ (MOH)
Call Student Health on (04)
463 5308 to arrange a time
A ‘close contact’ is defined as any person with the
to be seen
following exposure to a suspect, confirmed or
Plac
la e st
s u
t dent
t into self-
lf
probable case during the case’s infectious period
iso
s latio
t n in Hall.
a BA
B U
without appropriate personal protective equipment
unwell
e res
e i
s den
e t proce
c dure
e
•
(PPE):
Staff not to get into vehicle with student
ap
a plies
e
s including
g we
w ll-
Arrange for transportation of the person to
•
Ensure resident wears a mask as they
•
being
g consid
s era
r tio
t ns
the medical facility – can walk if appropriate
direct contact with the body fluids or the
move through and leave the hall
laboratory specimens of a case
• presence in the same room in a health care
Is the student a vulnerable resident with any
Information to emergency
setting when an aerosol-generating procedure is
Log information onto
Advise emergency contact/parent and advise
mental health issues?
contact/parent
undertaken on a case
COVID-19 SharePoint
them of situation
•
Check StarRez and with parents
•
resident is unwell
living in the same household or household-like
Spreadsheet and StarRez
•
they are self-isolating
setting (eg, shared section of a hostel) with a case
within the hall while
•
Student to text when they arrive and depart
face-to-face contact in any setting within 2
Information to emergency contact/parent
waiting to be seen by
Advise emergency contact
medical facility
metres of a case for 15 minutes or more
•
resident is being tested
medical practitioner
•
and advise them of
•
they will self-isolate within the hall while
having been in a closed environment (eg, a
•
meals will be
situation
awaiting test result
classroom, hospital waiting room or conveyance
delivered to them
•
other than aircraft) within 2 metres of a case for
Person tested and awaiting result
meals will be delivered to them
•
They will be checked
•
15 minutes or more
They will be checked on regularly
on regularly
•
•
We will let them know when test result
having been seated on an aircraft within 2 metres
Follow process for calling
is returned
of a case (for economy class this would mean 2
Student Health (above)
On-site Person in
seats in any direction including seats across the
the following business day
charge to:
aisle, other classes would require further
assessment)
Provide information on
Ensu
s re
r th
t at on ret
e urn
r the st
s u
t dent
t self
e -
self-isolation per MOH
iso
is late
t s
s in th
t eir ro
r om
m whilst
ils
t awa
w itin
it g te
t st
s
t
guidelines
Swabbing Centres
Advise AD Halls
res
e u
s lts
lt
s (48hrs
r ). .Is
I olat
la ed
e bat
a hroom
m to
t be
e
under Official Information Act 1982
Note: Residents cannot just turn up at a swabbing
all
a oca
c te
t d –
fac
fa e ma
m sk
s to be
e worn
r by re
r sid
s ent
t
centre – they must speak with Student Health,
when
e leav
a ing ro
r om. Food will be
Log information onto
Healthline or After Hours first.
deliver
e ed
d via
ia the ‘ Food4ME
M App’
p .
Advise Director Student and
COVID-19 SharePoint
Follow BA
B U
U unwell st
s u
t dent
t pro
r ced
e ure
Healthline have the capacity to organise a swab at
Campus Living
Spreadsheet and StarRez
the swabbing centre located at:
Wellington After Hours Medical Centre, 10am -
2pm, 7 days a week
Liaise with Medical Director of
Contact tracing information
Positive result returned
Negative result returned
Student Health (liaison point with
provided when required
Student Health will generally organise a swab (if
Regional Public Health)
indicated) at student health during working hours
Consideration as to whether student can
Student is immediately removed from hall of
(capacity dependent)
return to hall following discussion with AD
Advise Director Student Academic
residence into isolation accommodation
Halls and clinical advice
Services
BA
B U
U Unwelll lResi
s de
i
nt proce
oc dure
Student remains in self-isolation for period
CTRL
R
L + Click here
r to
t view
ie
Arrange for transport if required
determined by Regional Public Health
Update Spreadsheet in SharePoint
Released
Regular checking of student by Student
BA
B U - unwell
e res
e i
s den
e t proce
c dure
e applies
lie
Advise Director of
Health/Accommodation/Healthline
including
g well
e -being
g consid
s era
r tio
t ns
Communications and Marketing
Log information onto COVID-19 SharePoint
Log information onto Covid-19 SharePoint
Liaise with Comms and Marketing
Spreadsheet and StarRez
Spreadsheet and StarRez
•
Media response
•
General Messaging
Continued monitoring of the student by
Student Health/Accom/Healthline
Advise emergency contact of the situation
Media response
Overall coordination
Student improves and is ready to leave Self-
General messaging
Isolation
CONFIDENTIAL:
Discharge confirmed by GP/Nurse after
consulting Regional Public Health
This document is for internal use only and is not to be disseminated to
external parties or copied without permission from Associate Director
Student Living - Halls.
Arrange for cleaning of the area where the
The content has been approved by Mauri Ora Student Health Services.
student(s) have been. The area must be sealed off
for 48 hours and marked contagious before cleaning
Last Updated: Monday 11 May, 2020
staff are permitted to enter and carry out the clean
Updated by: Stephanie Cottrill
Document Outline
