File ref: IRC-1620
14 January 2022
Tony Randle
[FYI request #13552 email]
Kia ora Tony
Outcome of Ombudsman Investigation Ref 543075
The Chief Ombudsman has made a final opinion regarding your complaint into the Council’s delay
in releasing information related to the proposed Spatial Plan.
The Council has accepted that there was a delay in providing you with a clear decision on your
request and that there was a delay in providing you the information requested which impacted
your ability to participate in the consultation hearings. Since then, the Council has made some
changes to their process to improve our communication with customers when requesting official
information. We have also recently implemented an operating model which makes our sign out
process clear and more robust.
I do apologise for the delay in providing you with a clear and timely decision and release of
information in relation to your request regarding the proposed Spatial Plan.
Kind regards
Asha Harry
Official Information Team