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WORKSTREAM DAILY REPORT
TITLE
Digital Infrastructure Daily Report
24042020-WORKSTREAM Digital Infrastructure DAILY REPORT –
Document reference
COVID 19 DRAFT
Date and time
24 April 2020, 1500 hrs
Produced by/location
COVID-19 Digital Infrastructure
Reports are required by 0600hrs daily by
[email address] for inclusion in daily
Tactical Insights Report with a publication time of 0900hrs.
Note: The audience for this report includes Hon Kris Faafoi, Minister of Government Digital Services.
Executive summary
1. The GCDO continues to work with agencies and vendors to address issues that are blocking the
delivery of critical services.
2. We are working with the following critical sectors and agencies: Health, Education, Justice (Police,
Corrections and Justice), Border (Customs, MPI); National Security (including GCSB and NZSIS);
Finance (Treasury and Reserve Bank); FENZ; ACC; MSD; OT; IR; the Ministry of Housing and Urban
Development; and MBIE.
3. Key actions underway include:
• GCDO is acting as a system facilitator by identifying system opportunities for specific ICT
initiatives responding to COVID-19 Contact tracing: standing up a joint agency project to
develop a COVID card prototype that can be used to assist the Ministry of Health contact
tracing programme.
4. Current communications messages remain unchanged.
5. GCDO reporting will from now on be three times per week on Monday, Wednesday and Friday.
Key facts and figures (work stream specific metrics)
Pain points reported by agencies
6. Eight new issues were raised since the last report, with 41 under action and 35 resolved.
7. The most common pain points raised by agencies continue to be:
• difficulties in identifying and onboarding large numbers of new customers and staff
remotely
• ensuring students and other customers have (digital) access to services
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include Pacific and Maori data. The data we are providing is being supplemented by qualitative
information from agencies and Whānau Ora providers in the South Island and the Far North.
15.
Programme support: We are currently involved in setting up the Manaaki system on a digital
platform. This will enable the Manaaki system to provide timely intelligence and insights about
needs, issues and gaps alongside current activities from government, iwi, Maori, Pacific and NGO
community responses.
16.
Cross-agency co-ordination: We also continue to support the coordination of services to
vulnerable communities and the providers serving them, such as Whānau Ora, Ngai Tahu and Far
North Iwi, National Collective of Independent Women’s Refuges and large NGO’s and other peak
bodies)
17.
System interventions: we are working with MBIE and the Electricity Commission to explore
options to increase power affordability for vulnerable households.
GCDO as system facilitator
18. We are in the process of publishing new advice on optimising network configuration and managing
user devices for home working.
19. Officials continue to work together to align respective COVID-19 reporting, including OCC Critical
Workforce reporting prepared by MBIE. An updated Critical Services Status Report is attached,
however some agencies reporting is out of date.
COVID-19 contact tracing
20. The GCDO is now implementing the decisions of the Covid Cabinet Committee in relation to
technology support for contact tracing.
21. The GCDO is leading work on developing a COVID card prototype that can be used to assist the
Ministry of Health contact tracing programme.
22. The GCDO is now standing up a joint project team involving MoH, MBIE, MSD (distribution), MoJ,
the PPP team and private vendors. GCISO, GCDS and GCPO have also been engaged. An overall
plan with key milestones and deliverables will be confirmed early next week. At this stage, we
expect to report back to Cabinet on a solution by mid-June.
23. A paper has been drafted seeking funding from the Digital Government Partnership Innovation
Fund to develop a COVID Card prototype. The paper is out for consultation with relevant agencies
with comments requested by Tuesday 28 April.
Technical guidance for agencies
24. We have worked with the Government Chief Information Security Officer and the Government
Chief Data Steward to develop refreshed advice for agencies about safe use of Cloud-based
collaboration tools.
WhatsApp COVID-19 channel
25. Over 49,400 people have used the WhatsApp COVID-19 channel since its launch on 2 April 2020,
and over 590,000 messages have been received from, and sent to, users.
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