13 August 2021
Anthony Jordan
[FYI request #16108 email] Tēnā koe Anthony
Your Official Information Act request, reference: GOV-012470
Thank you for your email of 16 July 2021 asking for the following information under the Official
Information Act 1982 (the Act):
1.
Please provide the following from the first date of any Contract being issued
2.
Review Responsibilities/Terms of Engagement Contract for Fairways Resolution Limited
3.
Review Responsibilities/Terms of Engagement Contract for The Independent Complaint and
Review Authority (ICRA)
4.
Review Responsibilities/Terms of Engagement Contract for "Talk – Meet – Resolve"
5.
Note Well: Review Responsibilities/Terms of Engagement meaning, for example, Responsibilities
of, Expectations that the ACC had/have from Fairways Resolution Limited, The Independent
Complaint and Review Authority (ICRA) and "Talk – Meet – Resolve" when carrying out any type
of remunerated work/review/appeal and such like.
How we have understood your request
We have understood your request as asking for the contract between ACC and its review providers.
Please find attached to this response the contracts between ACC and its three review providers.
The documents are attached
You will notice that we have withheld some information in the service agreements under one of the
following grounds:
• Names, signatures and contact details of ACC, Fairways Resolution (Fairways), The Independent
Complaint and Review Authority (ICRA) and Talk Meet Resolve (TMR) staff, under section 9(2)(a) –
to protect the privacy of natural persons.
• Information related to the floorplans of rooms and controls ACC has in place to mitigate health and
safety risks under section 9(2)(c) - to avoid prejudice to measures protecting the health or safety of
members of the public.
• Pricing schedule information, and KPI descriptions/targets under section 9(2)(b)(ii) – as the release
of the information would likely unreasonably prejudice the commercial position of the subject of
the information.
• To maintain legal professional privilege under section 9(2)(h).
ACC has carefully considered whether there are reasons why it is desirable, in the public interest, to
make the redacted information available. ACC is of the view that the reasons outlined above outweigh
the public interest in making the information available.
GOV-012470
If you have any questions
If you have any questions, you can email me at
[email address] If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at
www.ombudsman.parliament.nz or by phoning 0800
802 602.
Nāku iti noa, nā
Sasha Wood
Manager Official Information Act Services
Government Engagement & Support
Accident Compensation Corporation
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