OIA 2122-0081 Appendix A
Table one: Breakdown of online and paper applications received in the month October 2020
Channel
Application received Oct-2020 Started Processing
Digital
1,633
940
Non-Digital
1,057
996
All
2,690
1,936
1982
Table two: Breakdown of processing times for total number of paper applications received in the
month October 2020
Frequency Average
Median
Maximum Minimum
Act
803
21.94
17
201
3
Table three: Breakdown of processing times for paper applications received in the month October
2020, by office location
Location
Frequency
Average
Median
Maximum
Minimum
Christchurch
188
24.48
21.5
152
7
Auckland
305
17.39
15
95
3
Manukau
109
40.88
22
201
5
Information
Wellington
201
16.19
14
125
3
Table four: Breakdown of processing times for total number of online applications received in the
month October 2020
Frequency Average
Median
Maximum Minimum
149
27.06
32
122
2
Official
Table five: Breakdown of processing times for online applications received in the month October
the
2020, by office location
Location
Frequency
Average
Median
Maximum
Minimum
Christchurch
74
37.09
37
108
5
Auckland
29
30
11
122
4
Wellington
46
9.07
8
34
2
under
Notes on the data:
- Location is based on processing location.
- Processing time is measured in working days.
- The processing time is from when an application is allocated to a citizenship trained Life and
Identity Services Officer (LISO) until a decision is made.
- Not all applications that have begun being processed have been completed (approved or
Released
declined), therefore the number of started processing is higher than the completed number.
- Processing time for completed applications is from date assigned to a LISO for processing, to
when a decision is made (approved or declined).
- Frequency indicates a count of the applications that have been completed processing (i.e.
have received a decision).
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- Average – Is calculated by adding together all of the weekdays taken for all applications
which were received during the month in question and which have received an outcome,
then dividing by the number of applications.
- Median – The middle value of week days taken when listing the applications from the highest
to lowest number of days.
- Maximum – The application(s) which took the longest number of days to process.
- Minimum – Application(s) which took the least amount of days to process.
1982
Act
Information
Official
the
under
Released
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