Mr John Joe Smith
42 Somewhere Lane
Somewhere Park
10 August 2021
Somewhere Here
Client Number: 123-456-789
Some Suburb
Some City 1234
Tēnā koe Jane
Your payments to us have stopped
We're getting back in touch about the money you owe.
It looks like your payments
DRAFT
have stopped and you haven't called to let us know why you can't
make any payments right now.
Your last payment was $25.00 on 26 July 2021. The amount you owe is $510.00.
You need to either pay us $510.00 in full, or call us by
24 August 2021 to arrange
payments. If you don't, we'll have to look at other ways to get the money back. This could
include going to your employer, bank or another organisation for information. We may also
ask them to help us get the money you owe. This can include getting the money from your
employer, bank or any future income support (including NZ Super) until it's paid in full. But
we'd much rather talk with you first and work something out.
To pay the money back now
If you can pay the money back in full in the next 14 days, that's great. You'll find ways to pay
over the page or online at www.workandincome.govt.nz/repay.
If you can’t pay all of the money back right now
If you can’t pay it all at once, that’s okay. We can look at what you owe and what you can
afford to pay. Just call our Client Support - Debt Management team on
0800 558 008 before
24 August 2021. We’ll help work out a manageable weekly payment that lets you pay the
money back over time.
The table below will give you an idea of what people usually arrange to pay back. If you’re
unable to pay at this rate, give us a call so we can talk about it. We’ll be able to work through
your situation and agree on an amount that works for you.
Debts less
than $2,000
$2,000-$3,500 $3,500-$5,000 $5,000-$6,000 $6,000-$8,000 More than
$8,000
$25 a week
$30 a week $35 a week $40 a week
$45 a week
$50 a week
Client Support - Debt Management
Po Box 19236 / Hamilton 3244 / New Zealand
Calling from New Zealand: 0800 558 008 / www.msd.govt.nz
Calling from Australia: 1800 988 002 / Calling from Overseas: + 64 4 819 1954
Email: [email address]
Let us know when things change
Let us know if your situation changes, if you get a new job or change your address, phone
number or email. Most people find the easiest way to keep their information up to date is
online using MyMSD. Even if you're no longer getting payments from us you can still use
MyMSD. It's an easy way to check how much you owe or view your payments.
Visit www.my.msd.govt.nz to register or log in.
We're here to help
You may be able to get support from us if you need it. Go to check.msd.govt.nz to check what
help you might get from us.
Please feel free to get in touch with us on
0800 558 008, Monday to Friday, 8:00am to
5:00pm. Keep this letter handy. When you call, we'll ask for your client number, which
is 123-456-789.
Nāku iti noa, nā
DRAFT
Mark Hodges
National Manager, Client Support-Debt Management
How to pay
Call us on 0800 558 008 or go to
www.workandincome.govt.nz/repay
We'll help you work out the option that's best for you.
Direct payments from your wages
Talk to us about setting up regular payments from your wages.
Other ways to pay
Set up a payment from your bank account using internet or mobile banking:
• payee name:
Work and DRAFT
Income Debt Management
• client reference is your client number with a 'D' in front of it:
D1234567890
If you can't find us, use the following details to set us up as a payee:
• account number:
03 0049 0006243 025
• account name:
Work and Income Debtor's Payment Account
• bank and branch:
Westpac, NZ Government Branch, Wellington
• client reference is your client number with a 'D' in front of it: D1234567890
You can also pay online by credit card. However, you could be charged interest if you don't
pay this back on time so you need to consider this carefully.
Can't pay online?
Call us on
0800 558 008 if it's not easy for you to pay online and we'll go over other ways you
can pay.
