26 January 2022
Anthony Jordan
[FYI request #17943 email]
Tēnā koe Anthony
Your Official Information Act request, reference: GOV-015965
Thank you for your email of 13December 2021, asking for the following information under the Official
Information Act 1982 (the Act):
1. Provide Information that elaborates on the previous Storage System
2. Provide Information that elaborates on the Storage System in which Information cannot be
supplied with reference to Official Information Act request reference: GOV-015396
Storage system
Previously much of our information was held in various online shared file systems, and not in a
centralised location.
More recently ACC has sought to centralise our records, and have started to use SharePoint, Microsoft
Teams, and Te Pātaka (our internal intranet). When files and folders held in the various online shared
file systems were transferred and consolidated to the new centralised tools, some of the files relating to
business functions were unfortunately not migrated and lost in the process. Access to those historical
drives are now variable; and although further information may be available in unknown file locations,
limited file search capabilities available on the old tools have not produced any results and therefore the
previously requested information was unable to be sourced.
A further issue, specific to the External Medical Panel, is that no clinical staff that were working in
management in this area remain at ACC. As such, knowledge on potential sources that may contain the
files requested has become more difficult. These former staff may have been capable of using more
advanced and accurate retrieval techniques to assist us in sourcing the requested information more
effectively.
Who to contact
If you have any questions, you can email me
at [email address]
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is ava
ilable at www.ombudsman.parliament.nz or by phoning 0800
802 602.
Nāku iti noa, nā
Sasha Wood
Manager Official Information Act Services
Government Engagement & Support
