This is an HTML version of an attachment to the Official Information request 'RGL speech notes'.
From:
Kevin Crossen (Orbit Wellington)
To:
Emma Miles-Buckler
Subject:
Orbit Travel Itinerary - Muir/Robert Mr, Departing 20-Nov-19, Booking WO1434707
Date:
Thursday, 14 November 2019 11:15:51 a.m.
Attachments:
Hi Emma,
Please find attached final electronic documents for Robert Muir.
No further documents will be issued therefore please have the traveller print these and travel with them.
To prioritise your health, safety, security and wellbeing while travelling overseas please read the following Government Traveller Guide (also attached).
If you have any queries please do not hesitate to contact me.
Kind Regards
Kevin
Kevin Crossen
International Consultant
Wellington (Orbit)
Ph:
+64 4 496 3288
1982
DDI:
+64 4 570 0066
Fax:
+64 4 494 6133
Email: [email address]
Web: orbit.co.nz
Act 
Orbit World Travel is a member of the House of Travel Group and a division of House of Travel (Wellington) Ltd.--> 
The information in this email is confidential. It is intended solely for the addressee, access to this email by anyone else is unauthorised.
If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited.
Information 
Official 
the 
under 
Released 








Itinerary especially prepared for
Mr Robert Muir
Wednesday 20 November 2019
Flight
Wellington to Auckland
3:15 PM
Recommended check in time
4:45 PM
Air New Zealand - Flight NZ0444
Air Ref:
KPBG4H
No. Seats:
 1
1982
Depart:
Wellington - 4:45 PM (1645 hrs)
Arrive:
Auckland -  5:50 PM (1750 hrs)
1 hour 05 minutes
Flight Time:
Status:
Confirmed
Act 
Aircraft:
Airbus A320
Class:
Economy
Transit:
0 Stops
Baggage:
Mr Robert Muir - 2PC.
Seat:
Mr Robert Muir Seat No: 06A Requested
Tickets:
0869469599617
Note:
Please check-in 90 minutes prior to departure so all check-in formalities can be completed for your 
international flight.  Your seat numbers and boarding passes will be allocated, and your bags will be 
checked through to your international destination.
Information 
On arrival at the Auckland Airport Domestic terminal please make your way by courtesy coach (departing 
every 15 mins) or walkway (approximately 10 mins) to the International terminal and proceed through to the 
departure lounge for your flight
Flight
Auckland to Beijing
Official 
8:20 PM
Air New Zealand - Flight NZ3889
Air Ref:
KPBG4H
No. Seats:
 1
Depart:
Auckland - 8:20 PM (2020 hrs)
Arrive:
Beijing Capital Apt -  4:30 AM (0430 hrs)
the 
Thursday 21 November 2019
Dep Term:
International Terminal
Arr Term:
Terminal 3
13 hours 10 minutes
Flight Time:
Status:
Confirmed
Aircraft:
BOEING 787-9
Class:
Premium Economy
Operated by:
Air China under 
Transit:
0 Stops
Baggage:
Mr Robert Muir - 2PC.
Seat:
Mr Robert Muir Seat No: 32C Requested
Tickets:
0869469599617
Note:
On arrival in Beijing please make your way to Hotel Jen Beijing
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Wednesday 20 November 2019
Hotel
Hotel Jen Beijing
No 1 Jianguomenwai Avenue
Phone:
86-10-65052277
Beijing
Fax:
86-10-65050818
100004
Status:
Confirmed
Acc Type: Std King Lmtd View
Check In:
Wednesday 20 November 2019
Conf No:
74955SB064926
Check Out:
Saturday 23 November 2019
Rate:
$1,418.63  (CNY)
Rooms:
1
Meal Plan: Room Only
Cancellation:
Cancel by 1800 on 19 November 2019, Beijing local time, to avoid 1 NIGHT CANCEL FEE
1982
Note:
The traveller MUST be provided with a copy of the invoice at checkout.
Orbit World Travel`s Conferma Virtual Credit Card has been provided to charge for your room and 
incidentals excluding alcohol, minibar, movies and gratuity.  Please confirm this with the hotel at check-in, 
Act 
should there be any problems please ask the hotel to contact Orbit World Travel directly +644 4963288(2).
The hotel is aware of your late arrival time from your flight arriving into Beijing at 4.30am on 21 November.
Saturday 23 November 2019
Flight
Beijing to Hong Kong
11:30 AM
Recommended check in time
Information 
1:30 PM
Cathay Pacific - Flight CX0391
Air Ref:
RIU5ES
No. Seats:
 1
Depart:
Beijing Capital Apt - 1:30 PM (1330 hrs)
Arrive:
Hong Kong -  5:30 PM (1730 hrs)
Dep Term:
Terminal 3
Arr Term:
Terminal 1
4 hours
Flight Time:
Status:
Confirmed
Official 
Aircraft:
Boeing 777-300ER
Class:
Premium Economy
Transit:
0 Stops
Baggage:
Mr Robert Muir - 40K.
the 
Seat:
Mr Robert Muir Seat No: 33K Requested
Tickets:
0819469599639
Note:
Please check-in 2 hours prior to departure so all check-in formalities can be completed for your flight.  Your 
under 
seat numbers and boarding passes will be allocated, and your bags will be checked through to your 
destination
Upon arrival in Hong Kong, please make your way to the Qantas check in counter/transfer desk to collect 
your boarding pass. You may then proceed to the departure gate for the departure of your onward 
connecting flight.
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Saturday 23 November 2019
Flight
Hong Kong to Melbourne, VI
7:05 PM
Qantas Airways - Flight QF0030
Air Ref:
RIU5ES
No. Seats:
 1
Depart:
Hong Kong - 7:05 PM (1905 hrs)
Arrive:
Melbourne -  7:35 AM (0735 hrs)
Sunday 24 November 2019
Dep Term:
Terminal 1
Arr Term:
Terminal 2
9 hours 30 minutes
Flight Time:
Status:
Confirmed
Aircraft:
BOEING 787-9
Class:
Premium Economy
Transit:
0 Stops
Baggage:
Mr Robert Muir - 40K.
1982
Seat:
Mr Robert Muir Seat No: 23K Requested
Tickets:
0819469599639
Act 
Note:
Upon arrival in Melbourne, you may proceed to the departure gate for the departure of your onward 
connecting flight.
Sunday 24 November 2019
Flight
Melbourne, VI to Wellington
9:10 AM
Qantas Airways - Flight QF0171
Air Ref:
RIU5ES
No. Seats:
 1
Depart:
Melbourne - 9:10 AM (0910 hrs)
Arrive:
Wellington -  2:45 PM (1445 hrs)
Information 
Dep Term:
Terminal 2
3 hours 35 minutes
Flight Time:
Status:
Confirmed
Aircraft:
BOEING 737-800
Class:
Economy
Transit:
0 Stops
Official Baggage: Mr Robert Muir - 40K.
Seat:
Mr Robert Muir Seat No: 09A Requested
the 
Tickets:
0819469599639
under 
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Orbit World Travel App
Access your Orbit itinerary anywhere on Android and Apple mobile devices. The Orbit World Travel App automatically populates and 
updates your Orbit-booked itineraries, and will allow you to capture all your trip details in one convenient place with Flights, 
Accommodation, and all other services booked through us all automatically synced to your device. The Orbit APP is free to download 
and available exclusively to Orbit World Travel clients. It can be downloaded via the Apple store, Google Play store or the Windows 
store. Alternatively if you are a CheckMyTrip user your Orbit Amadeus Reservation Number is - RIU5ES, RH5R2V
Account Information
A023
7402-1920126
1982
1086
Improving the Business Environment Conference
Act 
Frequent Flyer Details
Name
Program
Number
Robert Muir
NZ
00234480
Emergency Contact Details
If you need to contact Orbit for assistance when travelling, please call us on 04 496 3288 within Wellington or 0800-496 3288 outside of 
Wellington or +64 4 496 3288 when outside of New Zealand. If your call is outside our office hours these numbers will connect you to 
our Emergency Afterhours Consultant.

Information 
Notes
Please refer to www.avsec.govt.nz/travellers/information-for-travellers/ or ask your consultant for detailed information on security measures that 
apply to the carriage of liquids, aerosols and gels taken on board aircraft in carry-on baggage and for a list of prohibited items.
Official 
the 
under 
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Important Information - International
PLEASE ENSURE THAT YOU HAVE:
UNITED STATES VISAS:
* Valid Passport (valid for 6 months beyond period of stay) and the applicable visas.
All eligible travellers (which includes NZ citizens),  travelling under the Visa Waiver 
* Airline Ticket and Completed Departure Card.
Programme (VWP) to, or transiting through the United States of America will be 
* Departure Tax
required to obtain an electronic travel authorisation (" ESTA") prior to boarding to travel 
* Travel Insurance
by air or sea from January 12th, 2009. This is valid for tourism or business stays of 
RECONFIRMATION AND CHECK-IN TIMES:
90 days or less and which do not otherwise require a visa to be issued.  It is the 
In New Zealand check-in time is normally 2 hours prior to departure for international 
responsibility of the travellers to complete the authorisation online. Authorisation is 
flights & 45 minutes for domestic flights. Additional check-in times may be given in this 
obtained by logging onto the ESTA website at https ://esta.cbp.dhs.gov and 
itinerary as a guide and these should be verified with the airline concerned when you 
completing the online application form.  We suggest that you complete this early in 
reconfirm your flights. As all airlines have different reconfirmation rulings you must 
the booking process as some nationalities and clients may be required to obtain an 
reconfirm your onward flights at least 72 hours prior to departure to avoid possible 
actual visa.
cancellation. Wherever possible, advise the airline of a local contact phone number.
The ESTA is:
DATES AND TIMES:
 * Valid for Machine-readable passports only 
1982
All dates and times shown in this itinerary are local to the cities concerned and current 
 * Required for all VWP travellers prior to boarding a carrier to travel by air or sea to 
as at the date of this itinerary.
the United States (allow at least 72 hours for authorisation to travel to be granted). 
TICKETS:
 * Valid for up to two years or until the travellers passport expires unless revoked ; 
All tickets are non-transferable, name changes  not permitted.
whichever comes first. 
Act 
AIRLINE SEATING:
 * Valid for multiple entries into the US. However future trip details, itinerary or 
All airlines allow seat requests but do not guarantee seat numbers until check-in. Any 
destination addresses changes must be updated through the above website. 
seat numbers shown on this itinerary are therefore subject to confirmation at time of 
 * It is not a guarantee of entry into the United States at the port of entry as it is 
check-in.
only an approval to board a carrier to travel to the USA. 
DEPARTURE TAXES:
It is very important that you apply for the VWP authorisation as those who do not 
Any prepaid taxes are now included and shown in the price of your airline ticket, 
apply and receive travel authorisation via the ESTA website prior to travel may be 
however, some airports require you to pay upon departure. 
denied boarding, experience delayed processing or be denied admission at a USA port 
BAGGAGE ALLOWANCE: (Unless otherwise noted)
of entry.  If you have any questions about this please ask your travel consultant.
For Economy Class travel the baggage allowance is normally 20kg per person, for 
CRIMINAL RECORDS (CLEAN SLATE) ACT:
Business Class the baggage allowance is normally 30kg per person (excluding infants). 
The Criminal Records (Clean Slate) Act, which allows the non-disclosure of criminal 
If you are travelling within the USA on a domestic flight  (not connecting to/from an 
convictions in certain circumstances, does not apply to overseas countries. So if 
international flight) Checked Baggage charges may apply.  Please check with the 
you want us to assist you with the Visa and /or Entry requirements for your 
Information 
relevant airline.  Please refer to this website for baggage information per carrier 
destination(s) then you must disclose to us all previous convictions (if any) and 
https://bags.amadeus.com - you only need to enter the carrier involved 
whether or not you have ever been arrested and charged.  In both cases this is 
FREQUENT FLYER:
regardless of type of offence, when they occurred, and the penalties involved.
If you are a member of a Frequent Flyer Programme it is imperative that you advise 
ADDITIONAL SECURITY MEASURES:
your membership number to the airline upon check-in and retain all boarding passes and 
Strict carry on restrictions now apply to all travel. Any liquids, aerosols and gels that 
tickets to check your points against your next statement.  Note:  not all air fares 
passengers want to take in their carry-on baggage will have to comply with the 
purchased are eligible to earn mileage points.
following requirements: 
Official 
FLIGHT DEPARTURE TIMES:
All liquids, aerosols and gels must be in containers of 100mls or less, passengers 
Occasionally departure times may change and it is important that you check all your 
must carry their 100ml containers in a re-sealable transparent plastic bag of 1 litre 
flights (including ex New Zealand) at least 24 hours prior to departure, to ensure hassle 
volume (this is a re-sealable sandwich bag like those available at your local 
free travel.
supermarket), each passenger, including children, will be allowed to carry on one, 1 
the 
TRAVEL ADVISORIES:
litre transparent plastic bag,the plastic bag must be re-sealable and presented 
While we use our best endeavours to advise you of any risks of, or restrictions in 
separately from all other carry-on baggage at the screening point. These measures 
travelling to your destination as recommended by government authorities, these 
apply to any items that can be poured, sprayed or smeared. The new rules apply for 
recommendations can change without warning.   We strongly advise you to regularly 
liquids such as water and other drinks, but also extend to gels, pastes, lotions, and 
check the Ministry of Foreign Affairs Travel Advisories at http ://www.safetravel.govt.nz 
the contents of aerosols. This includes toiletries such as toothpaste, shaving cream, 
to assist you in accessing the risks (if any) prior to travel.
hair gel, lip gloss, facial creams, mascara and liquid lip balms.Exemptions are in 
under 
VACCINATIONS:
place for essential medicines, baby products and dietary supplements in liquid or gel 
For the most up to date international health advice and medical services for those 
form.  Passengers carrying hypodermic needles will need to declare them at the 
intending to travel abroad, please ask your Travel Consultant for details or visit 
screening point, with, where possible, documentation or identification confirming their 
http://www.traveldoctor.co.nz/. If you have ever had a serious communicable disease, 
medical condition. Medication should have a professionally printed label identifying 
you can be refused entry to many countries.    If you feel this may affect you, please 
the medication, or a manufacturer’s name or pharmaceutical label affixed . 
follow up with the appropriate authorities which is usually the Consulate of the country 
Government and airport authorities set out restrictions on the items that can be 
that you are visiting.
included in your carry-on baggage or on you during a flight. It is your responsibility to 
PAY OR STAY:
check before departure for any restrictions applicable to your specific flights. These 
If a warrant for your arrest has been issued because of unpaid court fines or reparation 
items must be packed in your checked baggage. If any of these items are detected 
Released 
then you maybe stopped from leaving the country.   If you feel this may affect you 
in your carry-on baggage or you’re found to be carrying them, they will be removed 
please log onto www.payorstay.govt.nz or ring 0800 payorstay for more information.
and will not be returned.  
PLEASE NOTE: All information is accurate at the time of printing. It is important that 
Please ask your Travel Consultant or visit 
you are familiar with all "Terms and Conditions" of your travel. Please ask us if you 
www.avsec.govt.nz/travellers/information-for-travellers. 
have any questions concerning this.
Due to enhanced security measures all those travelling are required to switch on their 
electronic devices at the airport or risk being denied access to fly. Please ensure that 
your electronic devices have sufficient power before reaching the airport .
Transport of Samsung's Galaxy Note 7 devices are forbidden on all flights, both in 
checked bags and in hand luggage.
Orbit World Travel Wellington, 11th Floor, SAS Tower, 89 The Terrace, P O BOX 3646, Wellington
Phone +64-4-496-3288, Fax +64-4-494-6133
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IATA CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
This Ticket is Not Valid and Will Not Be Accepted for Carriage Unless Purchased from Issuing Carrier or its 
5   Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s 
Authorised Agent.
tariffs,
conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite 
Notice
the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in this 
If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure 
ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be 
the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of 
performed hereunder by several successive carriers is regarded as a single operation.
carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed 
6   An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
“Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.
7   Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and 
representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and 
Conditions of contract
representatives.
1   As used in this contract “ticket” means this passenger ticket and baggage check, or this itinerary/receipt if 
8   Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in 
applicable, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is 
international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at 
equivalent to “transportation”, “carrier” means all air carriers that carry or undertake to carry the passenger or his 
the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the 
baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the 
baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. 
9   This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in 
“Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage 
carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change 
by Air signed at Warsaw, 12th October 1929, or that Convention as amended at the Hague, 28th September 1955, 
prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
whichever may be applicable.
10  Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times 
2   Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw 
shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice 
Convention unless such carriage is not “international carriage” as defined by that Convention.
substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of 
3   To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject 
necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making 
to: (i) provisions contained in the ticket; (ii) applicable tariffs; (iii)carrier’s conditions of carriage and related 
connections.
regulations which are made part hereof (and are available on application at the offices of carrier), except in 
11  Passenger shall comply with Government travel requirements, present exit, entry and other required documents 
1982
transportation between a place in the United States or Canada and any place outside thereof to which tariffs in 
and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
force in those countries apply.
12  No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this 
4   If the passenger is acquiring carriage or other services to which these conditions apply for the purpose of a 
contract.
business, the provisions of the Consumer Guarantees Act 1993 (NZ) shall not apply to the supply of that carriage or 
those services.
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF 
Act 
APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS.
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are 
The names of carriers, parties to such special contract, are available at all ticket offices of such carriers and may 
advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, 
be examined on request. Additional protection can usually be obtained by purchasing insurance from a private 
including any portion entirely within the country of origin or destination. For such passengers on a journey to, from 
company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or 
or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage 
such special contracts of carriers. For further information please consult your airline or insurance company 
embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for 
representative.
death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$75,000 per 
passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. For such 
Note: The limit of liability of US$75,000 above is inclusive of legal fees and costs except that in the case of a 
passengers travelling by carrier not a party to such special contracts or on a journey not to, from, or having an 
claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the 
agreed stopping place in the United States of America, liability of the carrier for death or personal injury to 
sum of US$58,000 exclusive of legal fees and costs.
passengers is limited in most cases to approximately US$10,000 or US$20,000.
NOTICE OF BAGGAGE LIABILITY LIMITATIONS
NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and 
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by 
Information 
additional charges are paid. For most international travel (including domestic portions of international journeys) the 
government authorities. They may represent a significant portion of the cost of air travel and are either included in 
liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per 
the fare, or shown separately in the “TAX/ FEE/CHARGE” box(es) of this ticket. You may also be required to pay 
passenger for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an 
taxes or fees or charges not already collected.
airline’s baggage liability to be at least US$3000.00 per passenger. Excess valuation may be declared on certain 
types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information 
may be obtained from the carrier.
The following notice does not apply to tickets sold in the United States for transportation originating in the United 
Check-in Times
States. DENIED BOARDING BY OVERBOOKING. In those countries where Denied Boarding Compensation 
The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in 
regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who 
times, as advised by your carrier, or in the airline’s timetable, are the latest times at which passengers can be 
are denied boarding because of non-availability of seats caused by overbooking. Details of these plans are 
accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for 
available at the airlines’ offices.
passengers arriving late, and no responsibility can be accepted in such cases.
Official 
BAGGAGE: Checked Baggage: Passengers are usually permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the 
permitted allowance. Cabin Baggage: Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a 
minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.
Dangerous Articles in Baggage
the 
For safety reasons, dangerous articles must not be packed in checked or carry-on baggage. Restricted articles include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive 
materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices.
NOTICE OF LIABILITY LIMITATIONS
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for 
delay.
Where the Montreal Convention applies, the limits of liability are as follows:
under 
1. There are no financial limits in respect of death or bodily injury;
2. In respect of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately EUR 1,200; US $1,470) per passenger in most cases.
3. For damage occasioned by delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,000; US $6,000) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community 
carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US 
$10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be 
less than US $75,000.
2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400-) for unchecked baggage.
3. The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of 
liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying 
any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Released 
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the 
carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
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Reference: WO1434707

From:
"House Of Travel Wellington "
To:
[email address]
Subject:
MUIR/ROBERT MR 23NOV PEK HKG
Date:
Thursday, 14 November 2019 11:05:00 a.m.
MUIR/ROBERT MR 23NOV PEK HKG
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                            ELECTRONIC TICKET
                       PASSENGER ITINERARY RECEIPT
1982
 HOUSE OF TRAVEL WELLINGTON         DATE: 14 NOV 2019
 LEVEL 11, SAS TOWER,              AGENT: 2479
Act 
 89 THE TERRACE,                    NAME: MUIR/ROBERT MR
 WELLINGTON
 IATA       : 243 00570
 TELEPHONE  : 64 4 496 3288
 ISSUING AIRLINE                        : QANTAS AIRWAYS
 TICKET NUMBER                          : ETKT 081 9469599639
 BOOKING REF : AMADEUS: RIU5ES, AIRLINE: CX/RIU5ES
 BOOKING REF : AMADEUS: RIU5ES, AIRLINE: QF/RIU5ES
 FROM /TO        FLIGHT  CL DATE   DEP      FARE BASIS    NVB   NVA   BAG  
ST
Information 
 BEIJING CAPITAL CX 391  E  23NOV  1330     TLSCMONP      23NOV 23NOV 40K  
OK
 INTL
 TERMINAL:3
 HONG KONG          SEAT: 33K     ARRIVAL TIME: 1730   ARRIVAL DATE: 23NOV
 INTERNATIONAL
 TERMINAL:1
Official 
 HONG KONG       QF 30   T  23NOV  1905     TLSCMONP      23NOV 23NOV 40K  
OK
 INTERNATIONAL
the 
 TERMINAL:1
 MELBOURNE          SEAT: 23K     ARRIVAL TIME: 0735   ARRIVAL DATE: 24NOV
 MELBOURNE
 AIRPORT
 TERMINAL:2
under 
 MELBOURNE       QF 171  B  24NOV  0910     TLSCMONP      24NOV 24NOV 40K  
OK
 MELBOURNE
 AIRPORT
 TERMINAL:2
 WELLINGTON         SEAT: 09A     ARRIVAL TIME: 1445   ARRIVAL DATE: 24NOV
 WELLINGTON
Released 
 AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU 
GAVE
 FOR REFERENCE AT RESERVATION TIME
 ENDORSEMENTS  : CARRIER RESTRICTIONS APPLY
 EXCHANGE RATE : 0.223015
 TOUR CODE     : AOG13
 PAYMENT       : CC TP XXXXXXXXXXX0004/ExpXXXX S002732
 FARE CALCULATION   :BJS CX X/HKG QF X/MEL QF WLG M/IT ENDXT
                     16.45KK20.10CN32.00G310.00I5
 AIR FARE           : IT
 TAX                : NZD     17.17F1   NZD     16.45KK   NZD     20.10CN
                      NZD     32.00G3   NZD     10.00I5

 AIRLINE SURCHARGES : NZD     24.10YR
 TOTAL              : NZD IT
 GRAND TOTAL        : NZD IT
FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 1118.49 KG/PERSON
SOURCE: ICAO CARBON EMISSIONS CALCULATOR
HTTP://WWW.ICAO.INT/ENVIRONMENTAL-
PROTECTION/CARBONOFFSET/PAGES/DEFAULT.ASPX
NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO 
CONDITIONS
OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS 
MAY
BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE PASSENGER TICKET FOR THE PURPOSES OF
ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO 
THE
PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3.
1982
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A
COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL
TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW
Act 
CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY 
APPLY
TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR
SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF
CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE
LIABILITY OF THE CARRIER. THESE CONVENTIONS GOVERN AND MAY LIMIT THE
LIABILITYOF AIR CARRIERS FOR DEATH OR BODILY INJURY OR LOSS OF OR DAMAGE 
TO
BAGGAGE, AND FOR DELAY.
THE CARRIAGE OF CERTAIN HAZARDOUS MATERIALS, LIKE AEROSOLS, FIREWORKS, AND
FLAMMABLE LIQUIDS, ABOARD THE AIRCRAFT IS FORBIDDEN. IF YOU DO NOT 
Information 
UNDERSTAND
THESE RESTRICTIONS, FURTHER INFORMATION MAY BE OBTAINED FROM YOUR AIRLINE.
DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE
WITH THE APPLICABLE CARRIER'S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE 
VIA
A RESERVATION SYSTEM PROVIDER ( GDS ), WITH ITS PRIVACY POLICY. THESE ARE
Official 
AVAILABLE AT http://www.iatatravelcenter.com/privacy OR FROM THE CARRIER 
OR
GDS DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR
BOOKING AND SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED,
the 
STORED, USED, DISCLOSED AND TRANSFERRED.(APPLICABLE FOR INTERLINE 
CARRIAGE)
under 
Released 

From:
"House Of Travel Wellington "
To:
[email address]
Subject:
MUIR/ROBERT MR 20NOV WLG AKL
Date:
Thursday, 14 November 2019 11:04:54 a.m.
MUIR/ROBERT MR 20NOV WLG AKL
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                            ELECTRONIC TICKET
                       PASSENGER ITINERARY RECEIPT
1982
 HOUSE OF TRAVEL WELLINGTON         DATE: 14 NOV 2019
 LEVEL 11, SAS TOWER,              AGENT: 2479
Act 
 89 THE TERRACE,                    NAME: MUIR/ROBERT MR
 WELLINGTON                         FQTV: NZ 00234480
 IATA       : 243 00570
 TELEPHONE  : 64 4 496 3288
 ISSUING AIRLINE                        : AIR NEW ZEALAND
 TICKET NUMBER                          : ETKT 086 9469599617
 BOOKING REF : AMADEUS: RH5R2V, AIRLINE: NZ/KPBG4H
 FROM /TO        FLIGHT  CL DATE   DEP      FARE BASIS    NVB   NVA   BAG  
ST
 WELLINGTON      NZ 444  Y  20NOV  1645     EHSVBJ        20NOV 20NOV 2PC
Information 
  
OK
 WELLINGTON
 AUCKLAND           SEAT: 06A     ARRIVAL TIME: 1750   ARRIVAL DATE: 20NOV
 AUCKLAND
 INTERNATIONAL
 TERMINAL:D
Official 
 AUCKLAND        NZ 3889 E  20NOV  2020     EHSVBJ        20NOV 20NOV 2PC  
OK
 AUCKLAND
 INTERNATIONAL
the 
 TERMINAL:I         FLIGHT OPERATED BY: AIR CHINA
 BEIJING CAPITAL    SEAT: 32C     ARRIVAL TIME: 0430   ARRIVAL DATE: 21NOV
 INTL
 TERMINAL:3
under 
 AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU 
GAVE
 FOR REFERENCE AT RESERVATION TIME
 ENDORSEMENTS  : GLOBALSAVER/RESTRCTS APPLY
 TOUR CODE     : 757901
 PAYMENT       : CC TP XXXXXXXXXXX0019/ExpXXXX S002409
Released 
 FARE CALCULATION   :WLG NZ X/AKL NZ BJS1021.95NUC1021.95END ROE1.587140XT
                     17.15KK15.62IA
 AIR FARE           : NZD     1622.00
 TAX                : NZD     2.94F1    NZD     17.15KK   NZD     15.62IA
 AIRLINE SURCHARGES : NZD     EXEMPTYR
 TOTAL              : NZD     1657.71
 GRAND TOTAL        : NZD     1657.71
FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 1059.51 KG/PERSON
SOURCE: ICAO CARBON EMISSIONS CALCULATOR
HTTP://WWW.ICAO.INT/ENVIRONMENTAL-
PROTECTION/CARBONOFFSET/PAGES/DEFAULT.ASPX

NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO 
CONDITIONS
OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS 
MAY
BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE PASSENGER TICKET FOR THE PURPOSES OF
ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO 
THE
PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3.
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A
 COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT 
INTERNATIONAL
TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW
CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY 
APPLY
TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR
SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF
CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE
LIABILITY OF THE CARRIER. THESE CONVENTIONS GOVERN AND MAY LIMIT THE1982
LIABILITYOF AIR CARRIERS FOR DEATH OR BODILY INJURY OR LOSS OF OR DAMAGE 
TO
BAGGAGE, AND FOR DELAY.
Act 
THE CARRIAGE OF CERTAIN HAZARDOUS MATERIALS, LIKE AEROSOLS, FIREWORKS, AND
FLAMMABLE LIQUIDS, ABOARD THE AIRCRAFT IS FORBIDDEN. IF YOU DO NOT 
UNDERSTAND
THESE RESTRICTIONS, FURTHER INFORMATION MAY BE OBTAINED FROM YOUR AIRLINE.
DATA PROTECTION NOTICE: YOUR PERSONAL DATA WILL BE PROCESSED IN ACCORDANCE
WITH THE APPLICABLE CARRIER'S PRIVACY POLICY AND, IF YOUR BOOKING IS MADE 
VIA
A RESERVATION SYSTEM PROVIDER ( GDS ), WITH ITS PRIVACY POLICY. THESE ARE
AVAILABLE AT http://www.iatatravelcenter.com/privacy OR FROM THE CARRIER 
OR
GDS DIRECTLY. YOU SHOULD READ THIS DOCUMENTATION, WHICH APPLIES TO YOUR
Information 
BOOKING AND SPECIFIES, FOR EXAMPLE, HOW YOUR PERSONAL DATA IS COLLECTED,
STORED, USED, DISCLOSED AND TRANSFERRED.(APPLICABLE FOR INTERLINE 
CARRIAGE)
Official 
the 
under 
Released