20 Viaduct Harbour Avenue Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553
Fax 09 355 3550
2 March 2022
Jo
[FYI request #18313 email]
Kia ora Jo,
The information you requested - CAS-499806-X4Z7L1
Thank you for your request for information dated 25 January 2022 about assault on Parking
Wardens.
To support effective reporting, AT utilises a system called “Synergi” which is used to record al
accidents, incidents, injuries, near misses, unsafe behaviours and conditions and spil s. I’ve
attached the spreadsheet which shows the reported assaults against Parking Wardens for 2021.
Reporting is done based on 2 classifications of an assault/threat towards a Parking Warden; A 10/10
is used to describe a physical incident and a 10/9 is used to describe a verbal incident. For the
period 1 January 2021 to 31 December 2021, a total of 57 incidents were reported of which 19 were
classified as 10/10 (physical incident) and 38 as 10/9 incidents (verbal incident).
Auckland Transport does not have a policy mandating that a Parking Warden needs to report an
assault. However, the Parking Compliance division operates on a set of Operational Guidelines,
supported by detailed SOP’s (Standard Operating Procedures). These manage how the incident is
reported, triaged, “stand downs”, mental health assistance provided by Auckland Transport as well
as Return-to-Work procedures post incident (where required). Attached please find a copy of the
Standard Operating Procedures used by Operators to assist in the intel igence gathering, response
and recovery activity associated with the emergency (that includes incidents of threat, aggression
and assault). Please note redactions have been made under section 7(2)(f)(ii) of the LGOIMA.
Part of that SOP states that when faced with any form of threat or aggression, the Warden can push
the emergency button on their RT (radio transmitter). This wil contact the Comms Room Support
team who will take the cal and record al the required details of the incident held within a case file
in Microsoft Sharepoint.
When the Warden arrives safely back onsite (to the location from where he/she deploys daily), we
have another SOP containing a detailed triage of the event. There is a series of points to work
through and each case dependents upon its severity which is graded between 1 and 9 (1-low level,
9-very high level) and has a triage requirement attached to it.
aucklandtransport.govt.nz
A Warden may be stood down from active duty for a time determined by the severity of an incident
he/she was involved in.
A Warden is offered a wide range of wellness services, such as a readily available Employee
Assistance Programme (EAP) and we have two in-house Wellbeing Specialists also readily available
to support anyone in need of wellbeing services.
A risk assessment review was completed in early 2022 fol owing on from the initial risk assessment
was completed in 2017. Moving forward this will be reviewed annually. The review completed
earlier this year did not require any additional measures to ensure that AT meets its HSW Act
obligations,
Our Wardens are not provided with self-defence training. However, training for incident de-
escalation is provided instead.
It is very important to note that Auckland Transport takes the safety and wellbeing of all its staff very
serious and continual y promote safety practices which includes the reporting of record al accidents,
incidents, injuries, near misses, unsafe behaviours and conditions and spil s. We continually remind
staff of the importance of reporting the afore-mentioned using Synergi that creates a strong safety
culture across the business which in-turn has a very positive effect on work and life for others.
Should you believe that we have not responded appropriately to your request, you are able to make
a complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA and
seek an investigation and review regarding this matter.
Yours sincerely
John Strawbridge
Group Manager - Parking Services and Compliance
