WELLINGTON
The Customhouse, 1 Hinemoa Street, Wellington
PO Box 2218, Wellington 6140
Phone: 04 901 4500 Fax: 04 901 4555 All general enquiries phone: 0800 428 786
Email: [email address] Website: www.customs.govt.nz
4 July 2022
Ref: OIA 22-096
Scott
By email:
[FYI request #19580 email] Tēnā koe Scott
Request for information under the Official Information Act 1982
Thank you for your email dated 3 June 2022 to the New Zealand Customs Service
(Customs) requesting the following information under the Official Information Act 1982 (the
Act):
ONE: The Integrated Targeting and Operations Centre Operating Model
TWO: The ITOC Steering Group Terms of Reference and membership list
In response, I can advise that a specific document outlining a holistic, multi-agency view of
the Integrated Targeting and Operations Centre (ITOC) Operating Model, does not exist. As
such, Customs is refusing this part of your request under section 18(e) of the Act.
However, please find attached a document titled
OIA 22-096 Proposal for New ITOC
Steering Group, which contains information in scope of both parts of your request – namely:
the existing/status quo and proposed new structure of ITOC – i.e. existing ITOC
Governance Group to be replaced by new ITOC Steering Group to support greater
agency collaboration in risk assessment processes
DRAFT ITOC Steering Group Terms of Reference and Membership.
You have the right, by way of complaint to the Office of the Ombudsman under section 28(3)
of the Act, to seek an investigation and review of this response. Information about how to
make a complaint is available online at:
www.ombudsman.parliament.nz, or you can phone
0800 802 602.
If you have any queries in relation to this response, please contact the Correspondence,
Reviews and Ministerial Servicing team at:
[email address]. Please note that Customs proactively releases responses to Official Information Act requests
on our website. As such, we may publish this response on our website after we have sent it
to you. Your name and contact details will be removed.
Nāku noa, nā
Debbie Kay
Correspondence, Reviews and Ministerial Servicing Manager