Export status feedback
1. Project
What is your idea? What outcomes are you trying to achieve? What will the impact be on customers?
Ideas can include new data sets, functionality enhancements, customer research, business process development etc.
Improve the message and appearance of the Export Status bar to provide customers more meaningful information regarding the process underway and to reduce the
cases where a customer makes multiple identical downloads. In short, a similar experience to that provided in Koordincates.com would be awesome
1982
Act
2. Problem
3. Contribution
4. Benefits
Official Information
What problem are you trying to solve? What are the challenges,
How will this project help us achieve
Which customer group will benefit from this
triggers, root causes? What evidence do you have to support this
LINZ's strategic objectives? Which goal
project and what difference it make for them?
issue or demand?
does it relate to and how?
What is the likely scope and scale of the user
the
benefit and business benefit:
One of the most common pain-points for customers who are trying to
This project directly contributes to LINZ's
'take data' are perceived 'download issues' where the download bar is
outcome of "high-value geographic and
expected user gains
not progressing. The assumption customers make with the download
property information", by enabling LDS
$ business benefits
bar is that it is a literal, real-time representation of the progress of
customers to more easily find and access the
technical benefits
their 'download'.
key datasets they need
under
This development would provide customers
If the bar does not progress, customers often assume it has failed and
with more meaningful information about the
will create the download again - further adding to the processing
action underway and thus more realistic
queue.
expectations regarding the availability of their
download and a next step.
Ideally, this step would provide more meaningful feedback (ie. your
download is processing/in a queue) and a next step, to avoid these
This will also reduce unnecessary use of
multiple identical requests, that add further unnnecessary load.
processing resources, and may also encourage
Released
return custom following a more favorable
duser process.
In term, this will reduce customer complaints
to the LDS team.
Document Outline
