20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553
7 February 2023
Felix Lee
[FYI request #21616 email]
Kia Felix,
Your request for information under the Local Government Official Information and Meetings Act
1987 (LGOIMA)
– CAS-677277-C8R3N5
I refer to your official information request dated 23 January 2023 regarding Ticketing changes
planned to happen before the implementation of the National Ticketing Solution.
AT is committed to the National Ticketing Solution.
Please find attached the AT HOP Roadmap that was last updated in August 2022. This diagram shows
the inflight projects and the proposed upgrades and improvements to the AT HOP system. None of
the possible pipeline initiative are current projects.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz or
freephone 0800 802 602.
Ngā mihi,
Roger Jones
Executive General Manager Business Technology
at.govt.nz