Waka Kotahi NZ Transport Agency uses a wide range of terminology and abbreviations throughout
its in-house correspondence. For your convenience, a list of commonly used terms is provided
below:
MR13C
Notice of trader acquisition process
veh
vehicle
OSTATU
screen within motor vehicle register
sec conf
security confirmed
cust
customer
NFAR
no further action required
ATG
Waka Kotahi internal system
adv
advised
veh
vehicle
RP
registered person
ion Act 1982
MR13A
Notice by person selling/disposing of motor vehicle
sec not conf
security not confirmed
TL
Team Leader
thr
through
under the Official Informa
Released
Call ID: 36253457
Customer Type:
Public
Status:
Closed
Cust ID:
mvr
Phone:
Caller:
s 9(2)(a) obo BUTLER MOTOR
Contact Name:
General MVR Public
COMPANY LIMITED
Email:
Fax:
Created On: 03/04/2023 12:59 PM
Closed On: 03/04/2023 1:34 PM
Plate No:
GKE818
VIN:
Cust No:
601326-736
Source:
Phone
D/L No:
Priority:
4
Call Type:
mvp
Complaint:
False
Keyword:
Suggestion:
Reversal
Problem:
Reverse MR13C
Comments:
False
Solution:
Praise:
False
Agent Performance Issue:
False ion Act 1982
Call Description:
Solution Description:
See journal
Keyed OSTATU - Reversed MR13C on
GKE818
Confirmed NZTA CN 601326-736 / M388957
MR13C keyed in error - did not purchase veh /
sale fell through
Assignments
Assignee:
scsrmvr
Group:
Contact Centre MVR
Status:
Completed
Assigned On:
03/04/2023 1:06 PM
Assigned By:
Out of scope
Completed On:
Subject:
under the Official Informa
Details:
Journal
Released
Created By:
Out of scope
Created On:
03/04/2023 1:03 PM
Summary:
Detail:
Sec conf
cust doesn't have vehicle in their Lot, said someone jumped the gun and did an mr13c
said they did a reversal and is wondering how long it takes to process
ion Act 1982
under the Official Informa
Released
Call ID: 36255267
Customer Type:
Public
Status:
Closed
Cust ID:
mvr
Phone:
s 9(2)(a)
Caller:
s 9(2)(a)
Contact Name:
General MVR Public
Email:
s 9(2)(a)
Fax:
Created On: 03/04/2023 4:09 PM
Closed On: 15/04/2023 1:12 PM
Plate No:
GKE818
VIN:
Cust No:
Source:
Email
D/L No:
Priority:
3
Call Type:
mve
Complaint:
False
Keyword:
Suggestion:
Reversal
Problem:
Comments:
False
Solution:
Praise:
False
Agent Performance Issue:
False
Call Description:
Solution Description:
We recently sold our car GKE818. We have
NFAR resolved in 36267721
received the money and changed the ownership.
Assignments
Assignee:
CS Emails
Group:
Business Support Services
Status:
Completed
Assigned On:
03/04/2023 4:09 PM
Assigned By:
InternalServices
Completed On:
Subject:
Task created by ATG
Details:
Journal
d under the Official Information Act 1982
Created By:
Out of scope
Created On:
15/04/2023 1:12 PM
Summary:
Detail:
Relea
NZTA Information
1:12 PMApril 15, 2023
Kia ora s 9(2)(a)
Thank you for your email.
I can see that this query has since been discussed with our contact centre after
this email was sent and I understand that your query regarding has been
resolved.
Ngā mihi
Kate Linkhorn
Senior Customer Response Representative
ion Act 1982
Customer Services
E [email address] / W nzta.govt.nz
Waka Kotahi NZ Transport Agency
Palmerston North Office
Private Bag 11777, Palmerston North 4442, New Zealand
______ _____________________________________
xxxxxxxxxxx
under the Official Informa
From: [email address]
Sent: Monday, April 3, 2023 4:08 PM
Released
To: [email address]
Subject: Motor vehicles – website query
CAUTION: The sender of this email is from outside Waka Kotahi. Do not click
links, attachments, or reply unless you recognise the sender’s email address
Call ID: 36255425
Customer Type:
Public
Status:
Closed
Cust ID:
mvr
Phone:
s 9(2)(a)
Caller:
s 9(2)(a)
Contact Name:
General MVR Public
Email:
Fax:
Created On: 03/04/2023 4:26 PM
Closed On: 03/04/2023 5:22 PM
Plate No:
GKE818
VIN:
Cust No:
s 9(2)(a)
Source:
Phone
D/L No:
Priority:
3
Call Type:
1mvr
Complaint:
False
Keyword:
Suggestion:
Reversal
Problem:
Reverse MR13B/A
Comments:
False
Solution:
More info required
Praise:
False
Agent Performance Issue:
False ion Act 1982
Call Description:
Solution Description:
cust adv - vech was giving back and buyer is
adv cust - it is a civil matte now and you will
now asking for money back.
need to speak to him. yes it is back in your
cust is wanting to know has it been done
name and you are RP
Assignments
Assignee:
scsrmvr
Group:
Contact Centre MVR
Status:
Completed
Assigned On:
03/04/2023 4:34 PM
Assigned By:
Out of scope
Completed On:
Subject:
Details:
under the Official Informa
Journal
Released
Created By:
Out of scope
Created On:
03/04/2023 4:30 PM
Summary:
Detail:
Sec conf
Client wants to reverse MR13A which i tried to tell her did not process when a potential buyer
backed out of buying a veh from her at the last minute.
Says the buyer dumped her car on her driveway.
Says veh should not be in her name.
ion Act 1982
under the Official Informa
Released
Call ID: 36262045
Customer Type:
Agents
Status:
Closed
Cust ID:
TML9999
Phone:
04 803 2600
Caller:
Customer Support
Contact Name:
Trade Me Limited t/as MotorWeb
Email:
[email address]
Fax:
Created On: 05/04/2023 10:04 AM
Closed On: 05/04/2023 10:07 AM
Plate No:
GKE818
VIN:
Cust No:
Source:
Email
D/L No:
Priority:
3
Call Type:
mve
Complaint:
False
Keyword:
Suggestion:
Reversal
Problem:
Comments:
False
Solution:
Praise:
False
Agent Performance Issue:
False ion Act 1982
Call Description:
Solution Description:
Can the following 13c please be reversed on
Reply as per journal.
behalf of Butler Motor Company for registration
GKE818.
Reason: The deal was not completed and we did
not take possession of the vehicle.
The current owner should still be s 9(2)(a)
.
Assignments
Journal
Created By:
Out of scope
Created On:
05/04/2023 10:07 AM
Summary:
Detail:
under the Official Informa
NZTA Information
10:06 AMApril 5, 2023
Kia ora
Thanks for your email.
Released
Vehicle details
Plate: GKE818
Make/model: 2012 Suzuki Swift
The MR13C was reversed on the 3 April 2023.
Ngā mihi
Katlin Ross
Senior Customer Response Representative
Customer Services
E [email address] / W nzta.govt.nz
ion Act 1982
Waka Kotahi NZ Transport Agency
Palmerston North Office
Private Bag 11777, Palmerston North 4442, New Zealand
______ _____________________________________
xxxxxxxxxxx
From: [email address]
under the Official Informa
Sent: Sunday, April 2, 2023 8:11 PM
To: [email address]
Subject: MR13C Reversal for GKE818
CAUTION: The sender of this email is from outside Waka Kotahi. Do not click
links, attachments, or reply unless you recognise the sender’s email address
Released
and know the content is safe.
Hi there,
Can the following 13c please be reversed on behalf of Butler Motor Company
for registration GKE818.
Reason: The deal was not completed and we did not take possession of the
vehicle.
The current owner should still be s 9(2)(a)
.
Here is the transaction record:
http://email.site.motorweb.co.nz/c/eJw9jr1qxDAQhJ_G6rSs_iy5
UJEmRSAPIenWscAnGd3eBe7poyowxcfwMQxFtQa02qDdxC0qXAuhETVq5
dE5qxRo9PAvBa09fKVX-
k71hNE7LxbrJRVKJ62SZoN0yUd_8kHpwVJD6ffryQS1MY2WTnFE7
_QWMGH27ua3EpIN2Src8upw98WKMx7M12I-Fv05c-
_cxy_luQXtPYtBOw1qhSZ7k2w2egcxYm17n3_amxP89BdP-w9NJkIZ
Please call me if you have any questions.
Kind regards
Customer Support
MotorWeb, Trade Me Limited
0800 668 679
ion Act 1982
[email address]
This message, together with any attachments, may contain information that is
classified and/or subject to legal privilege. Any classification markings must be
adhered to. If you are not the intended recipient, you must not peruse,
disclose, disseminate, copy or use the message in any way. If you have
received this message in error, please notify us immediately by return email
and then destroy the original message. This communication may be accessed
or retained by Waka Kotahi NZ Transport Agency for information assurance
purposes.
under the Official Informa
Released
Call ID: 36267721
Customer Type:
Public
Status:
Closed
Cust ID:
mvr
Phone:
Caller:
s 9(2)(a)
Contact Name:
General MVR Public
Email:
Fax:
Created On: 06/04/2023 11:46 AM
Closed On: 06/04/2023 12:29 PM
Plate No:
GKE818
VIN:
Cust No:
Source:
Phone
D/L No:
Priority:
4
Call Type:
mvp
Complaint:
False
Keyword:
Suggestion:
Reversal
Problem:
Comments:
False
Solution:
Praise:
False
Agent Performance Issue:
False ion Act 1982
Call Description:
Solution Description:
Sec not conf
TL Lisette - advised trader and dates of
cust adv - wanting to know how reversals can be
transactions
done into name
advsed we recieved notice saying sale fell thr
and MR13C was reversed
advsed mr13A best next steps to remove
s 9(2)(a) name.
Adv cust - Adv that reversal can be done but
must be performed by someone within call
centre. cust wanted to know if buyer can
reqeust it. yes i adv yes it can done but has to
adv that vehc possession wasn't taken.
Assignments
Journal
under the Official Informa
Released
