IR-01-23-10868
17 May 2023
J.A Harris
[FYI request #22435 email]
Dear J.A Harris
I refer to your Official Information Act 1982 (OIA) request dated 11 April 2023 for
information.
My response to each part of your request can be found below:
Please provide information relating to the below for the period 1 Jan 21 to date, by month:
1. the number of enquiries/complaints/challenges PIB receive relating to
infringements
Police does not specially record the number of enquires, complaints, or chal enges
relating to infringements. To try and establish this information would require manual
review of each individual file and form of communication, with there being an excess of
1.5 mil ion infringement offences managed by Police each year. Therefore, this part of
your request is refused under section 18(g) of the OIA as the number of
enquires/complaints/challenges is not held by Police and I have no grounds for believing
it is held by any other agency.
2. the number of notices or enquiries which are escalated to adjudication
3. The number of notices or enquires which are escalated to an adjudication
supervisor
Police does not specially record the number of notices or enquires escalated to
adjudication. This information is heavily intertwined with other aspects of PIB’s operations
and Police would have to individual y assess all forms of communication sent to
adjudication. Therefore, this part of your request is refused under section 18(g) of the OIA
as the number of notices or enquires which are escalated to adjudication or to an
adjudication supervisor is not information held by Police and I have no grounds for
believing it is held by any other agency.
4. for 1, 2, and 3, the number of notices or enquiries which then result in the matter
being withdrawn
5. for 1, 2, and 3, the number of notices or enquiries which then result in the notice
being cancel ed and a warning issued
6. for 1, 2, and 3, the number of notices or enquiries which proceed to a defended
hearing
New Zealand Police Infringement Bureau PO Box 9147, Wel ington 6141, New Zealand.
Telephone: 04 381 0000. Call Free 0800 105 777. www.police.govt.nz
As Police does not hold the numbers requested in parts 1,2 and 3 of your request, these
parts are also refused under section 18(g) of the OIA as the information requested is not
held by Police and I have no grounds for believing it is held by any other agency.
7. for 6, the number which proceed to a defended hearing and a guilty outcome
Please refer to my response to part 6 of your request.
It should be noted that once an infringement notice progresses to a defended hearing, it
transfers into the jurisdiction of the Ministry of Justice.
8. for 6, the number which proceed to a defended hearing and a not guilty outcome
Please refer to my responses to parts 6 and 7 of your request.
9. the average time frame for a response from PIB
Police does not specially record how long it takes to respond to enquiries. This
information is heavily intertwined with other aspects of PIB and Police would have to
individually assess all forms of communication to determine an average. Therefore, this
part of your request is refused under section 18(g) of the OIA as the information
requested is not held by Police and I have no grounds for believing it is held by any other
agency.
10. the response time frame from adjudication
Police does not specially record how long it takes Adjudication to respond to enquiries.
This information is heavily intertwined with other aspects of PIB and Police would have to
individually assess all forms of communication to determine a timeframe. Therefore, this
part of your request is refused under section 18(g) of the OIA as the information
requested is not held by Police and I have no grounds for believing it is held by any other
agency.
That being said, Adjudication endeavours to respond to emails from the public within 15
working days. However, this timeframe can fluctuate depending on workflow demand,
complexity of the enquiry, and day-today staffing levels.
11. the response time frame from adjudication supervisor
Police does not specially record how long it takes the Adjudication Supervisor to respond
to enquiries. This information is heavily intertwined with other aspects of PIB and Police
would have to individual y assess all forms of communication to determine a timeframe.
Therefore, this part of your request is refused under section 18(g) of the OIA as the
information requested is not held by Police and I have no grounds for believing it is held
by any other agency.
Adjudication Supervisor endeavours to be responded to cases within 5 working days.
12. Please also provide the details of any current internal KPI, SLA, target or other
metric which applies to the PIB and PIB Adjudication. For example; average
response time < 7 days, or number of open enquiries.
Please refer to my response to part 10 of your request.
New Zealand Police Infringement Bureau PO Box 9147, Wel ington 6141, New Zealand.
Telephone: 04 381 0000. Call Free 0800 105 777. www.police.govt.nz
Al PIB teams endeavour to provide an appropriate response to customer enquiries as
early as possible. Timeframes can fluctuate depending on workflow demand, complexity
of the enquiry and day-to-day staffing levels.
• Accounts team: Enquires are endeavoured to be responded to within 10 working
days.
• Verification team: Photographs generated from speed cameras are endeavoured
to be processed within 14 working days.
• Community Roadwatch: Enquires are endeavoured to be responded to within 14
working days.
• Customer services team: Phone cal s are endeavoured to be answered as
quickly as possible and without compromising on quality or service.
• Document Management Centre: Photo requests are endeavoured to be
responded to with 21 working days.
• Courts team: Requests for a defended court hearing are endeavoured to be
responded to in 5 working days.
13. Please provide the performance compared to those metrics over the 1 Jan 21 to
date period.
Police does not maintain or formally record performance against the above metrics. Due
to the nature and volume of the work involved as well as data limitations of the Police
Infringement Processing System, it is not feasible to measure and compare overal
business performance against metrics without individually assessing al forms of
communication. Therefore, this part of your request is refused under section 18(g) of the
OIA as the information requested is not held by Police and I have no grounds for
believing it is held by any other agency.
You have the right to seek an investigation and review by the Ombudsman of this
decision. Information about how to make a complaint is available at
www.ombudsman.parliament.nz or freephone 0800 802 602.
For more information on infringements, including how to dispute the offence, please refer
to the below address:
https://www.police.govt.nz/advice-services/infringement-
services/infringements
Yours sincerely
Aislinn Sederel
Acting Manager: Police Infringement Bureau
New Zealand Police Infringement Bureau PO Box 9147, Wel ington 6141, New Zealand.
Telephone: 04 381 0000. Call Free 0800 105 777. www.police.govt.nz
