Global Process Manual
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Assess Character
Assess Character
Date Published: 2 MAY 2023
Classifica on: Unclassified
When to use
When assessing character for a Residence Category visa application as set out at A5 Character requirements.
Role
Immigra on Officer (IO)
Technical Advisor (TA)
Immigra on Manager (IM)
Guidelines
Follow the Assess Eligibility SOP for the relevant category before following this SOP.
Steps
1.
Confirm that all required third party referrals have been made
For example:
NZPC: See SOP – Making and Monitoring Third Party Checks
NSC: See SOP – Making and Monitoring Third Party Checks or SOP - Submit NSC Request (Submit NSC Request , h p://inzkit/publish/globalproce
SAT/RAT: See - SOP – Making and Monitoring Third Party Checks
2.
Take any appropriate ac on according to responses received from third party checks:
See SOP – Making and Monitoring Third Party Checks
3.
Consider results of external referrals, AMS warnings, and notes rela ng to character from previous applica ons
Assess applicant(s) character as set out at A5.1 .
4.
Iden fy character issues
If…
Then…
Character issues are not iden fied
Character requirement met
Con nue using the relevant Visa Assessment Template
Character issues are iden fied under A5.20
A special direc on may need to be considered; talk to a TA
about the next steps
Character issues are iden fied under A5.25
Go to
Step 5
Character issues are iden fied under A5.35
The applica on may need to be deferred; talk to a TA
5.
Determine whether a character waiver (CW) is required under A5.25
If…
Then…
A CW is required
Go to
Step 6
A CW is not required
Character requirement met
Con nue using the relevant Visa Assessment Template
6.
Determine whether the fast-track CW process is appropriate for this par cular applica on by using the Fast-track CW Guide for Residence
If…
Then…
It is appropriate to apply the fast-track CW
END
process
It is not appropriate to apply the fast-track CW
Go to
Step 7
process
7.
Create Character Issue PPI le er
Select relevant template via AMS TLS
If…
Then…
Client/representa ve has conceded in the
Use AMS V319a Conceded character issue Residence
applica on documenta on that they do not
meet character requirements at A5.25
Client/representa ve has not conceded in the
Use AMS V319 Character issue PPI Residence
applica on documenta on that they do not
meet character requirements at A5.25
Write the PPI le er following the template prompts. Include a due date in line with standard meframes guidelines
Save as final in template le er system (TLS)
8.
Send PPI le er
Click
Email and Save to DMS (which will save a copy of the le er in DMS and email a copy direct to the client/adviser).
Select the appropriate email address for the client. The email will automa cally be sent with the PPI a ached.
Note: A note will be automa cally recorded in AMS with the details of the le er and the email address
9.
Make applica on non-ac onable
Add an AMS Bring Up with the correct due date
Add the "NA – PPI Response" reason in AMS Workflow
Update the AMS Loca on to "Non-ac onable"
10.
Receive and review response to PPI
11.
Determine if a CW is required
If
Then…
Yes, and a character issue PPI has been sent
Go to
Step 12
Yes, and a conceded character issue PPI has been
Go to
Step 15
sent
No, because the PPI response has addressed the
Character requirement met
PPI, and there is no longer a character issue
Con nue using the relevant Visa Assessment Template
12.
Create CW PPI le er
Select the relevant template via AMS TLS (AMS V320 CW PPI Residence).
Write the PPI le er following the template prompts. Include a due date in line with standard meframes guidelines .
Save as final in TLS.
13.
Send CW PPI le er
Click Email and Save to DMS (which will save a copy of the le er in DMS and email a copy direct to the client/adviser).
Select the appropriate email address for the client. The email will automa cally be sent with the PPI a ached.
