Navigating ADEPT for SMC
January 2023
under Official Information Act
Released
Accreditation Status
Ensure you are double checking the expiry date and Accreditation Status:
•
Active = Current Accreditation
•
Revoked
•
Expired
No longer hold
•
accreditation
Declined
under Official Information Act
•
Suspended
•
Interim = Still pending assessment (Interim visa - Employer Accreditation)
Released
SESSION OVERVIEW
• Application Management System (AMS)
• AMS Overview
• Design Principles
• AMS Locations
• When should you update the AMS Location?
• Non-actionable applications
• Adding a Bring-Up
under Official Information Act
• Workflow Reasons
• Receiving Additional In
Released formation
Application Management System [AMS]
• What is AMS?
• AMS is an application used to process and store immigration
applications for visa applicants of INZ
• Why we use AMS?
• AMS is one of our key business applications in INZ as we can track
and update the progress of visa requests as they go through the
different stages of the visa application life cycle
• When do I use AMS?
• You will use this regularly as you review and assess visa applications
under Official Information Act
• Useful information
• AMS is an application installed on your computer
• You can access the AMS manual: AMS Manual
Released
Design Principles
• Non-actionable work is managed by the Support Team
• AMS is used to keep accurate, up to date information about
work in progress
• The use of AMS Location replaces the use of case managers to
manage queues of work
• The Case Manager does not change (unless necessary)
under Official Information Act
Released
AMS Locations
• AMS Location will be used to record what queue an application
is in, and describe the status of work on hand.
• The following locations will be used:
• Not Allocated
• Assigned
• Non-actionable
• Actionable
• Waivers
• Quality Control
• Issue AIP
•
under Official Information Act
AIP Response
• Labels
Released
When should you update the AMS Location?
• When the application requires a waiver (IO)
• When a waiver has been approved/declined (TA)
• When the application is being made non-actionable (IO)
• When a decision has been recommended and the application
requires a Quality Control Check (IO)
• When a Quality check has been completed (TA)
under Official Information Act
Released
7
Non-actionable Applications
What is a non-actionable application?
• An application is
non-actionable when it is waiting for additional information from
the client and/or a third party before assessment can continue or a decision can be
made.
If you are assessing an application and further
information is required:
1. Request the information as usual
2. Create a bring-up with the due date
only one bring-up per application – if more than one piece of information has been
requested, use the earliest date for the bring-up
under Official Information Act
3. Select the appropriate AMS reason(s) (you can select more than one)
4. Update the AMS Location to “Non-actionable”
Released
Receiving Additional Information
If you receive additional supporting information from a client or
their representative for a
non-actionable application:
1.
Create a note in AMS to record that the information was received
2.
Delete the relevant workflow reason
3.
Forward the email to the Support Team for printing and filing with the application
If you need to extend a due date for a
non-actionable application, you can edit
under Official Information Act
the bring up and change the date.
The application will now become actionable
when the new due date passes.
Released
11
QUESTIONS?
‘You are not expected to know everything, you are expected to wish to know’
- Tom Brokaw
under Official Information Act
Released
