Purpose
The Triage Committee supports the implementation of our Operating Model by ensuring
that we take a risk-based, proportionate, consistent, fair and transparent approach when
considering our response to complaints and referrals made about registered charities.
Scope/functions
The Triage Committee will:
• consider all complaints and referrals that have been assessed by the Assistant
Investigator as being medium or high risk (according to the criteria set out in the
Operational Guidance: Complaints about registered charities). The committee will
review the assessment against the risk criteria, and confirm or adjust the risk score
and rating.
• determine the next steps for the responding to the complaint or referral, consistent
with our Operating Model and Compliance Approach. Possible outcomes include:
o taking no further action
o seeking further information from the complainant or another party, or make
some initial inquiries to ensure that the information provided to us is correct
and credible
o undertaking a compliance check on the charity’s financial statements to
determine whether they meet the reporting requirements
o referring the matter to another relevant regulator, public body or law
enforcement agency
o referring the matter to the Charities Advisory Group for consideration,
because of the particular sensitivities or complexities involved
o opening a case inquiry
o opening an investigation
Membership
The Triage Committee is made up of:
• Investigations Manager, who is the Chair of the committee
• Assistant Investigator
• Two or more members of the Investigations Team (which includes the Senior
Accountant Regulatory)
• Other invited members from Charities Services (which could include the Manager
Regulatory, Senior Analysts, Team Leader Registration, and Senior Intelligence
Analyst)
• A representative from Business Assurance, SDO who works in the grants audit and
investigations area
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