This is an HTML version of an attachment to the Official Information request 'Incident Report'.

1982
Act 
Information 
Official 
the 
under 
Released 


1982
Act 
Information 
Official 
the 
under 
Released 

SMS Incident Report     F3812425
3/17
 14/09/2023 11:23:47
06 Sep 2023
01:04:27
AMBULANCE VIA INTERCAD
06 Sep 2023
01:04:28
POLICE VIA INTERCAD
06 Sep 2023
01:05:40
TOC - WILL RESPOND CONTRACTORS TO ASSIST WITH TRAFFIC 
CONTROL 
06 Sep 2023
01:06:26
INVERCARGILL WATER TOWER 
06 Sep 2023
01:08:35
SOUTHLAND WAKATIPU BUILT PAGED RE 3RD ALARM 
06 Sep 2023
01:09:01
FI TE KEI PAGED RE 3RD ALARM (NOTIFICATION ONLY)
06 Sep 2023
01:09:50
DMSOUTH 
 ACKNOWLEDGED VIA AMS
06 Sep 2023
01:13:31
SOUTHLAND WAKATIPU BUILT (DM 
) ACK PAGE - WILL 
RESPOND 
1982
06 Sep 2023
01:13:39
REGION TE KEI PAGED RE 3RD ALARM 
06 Sep 2023
01:16:30
FISOUTH02 (
) ACK NOTIFICATION RE 3RD ALARM - 
GOING TO ATTEND - 
Act 
06 Sep 2023
01:19:58
DMSOUTH 
 ACKNOWLEDGED VIA AMS
06 Sep 2023
02:36:49
INVERCARGILL CITY COUNCIL
06 Sep 2023
03:00:15
INVERCARGILL CITY COUNCIL RE BUILDING REP
06 Sep 2023
03:02:44
TOC - ASKING HOW LONG TRAFFIC CONTROL MAY BE REQUIRED - 
APPROX AT LEAST ANOT
06 Sep 2023
03:04:48
INVERCARGILL WATER TOWER - WILL CONTINUE FOR AT LEAST 
ANOTHER 2 HOURS - WANT
06 Sep 2023
03:19:46
INVERCARGILL WATER TOWER 
Information 
06 Sep 2023
04:25:13
VSO TE KEI (DUTY)
06 Sep 2023
04:30:58
VSO 
 ACK PAGE AND TRANSFERRED TO GM 
06 Sep 2023
06:37:55
NATIONAL MEDIA SUPPORT RE TX 3RD ALARM 
06 Sep 2023
08:48:00
INVERCARGILL STATION - THEY ARE CHECKING IF AVAILABILITY HAS 
BEEN STOOD DOWN
Official 
06 Sep 2023
09:03:34
ON CALL SOUTHLAND WAKATIPU PAGED TO CALL INTO SHIFT MGR 
06 Sep 2023
09:07:24
DMSOUTH 
 ACKNOWLEDGED VIA AMS
the 
06 Sep 2023
10:31:55
DUNEDIN CITY FIRE SSO PHONED AND PATCHED THROUGH TO INVE214
06 Sep 2023
17:15:48
INVE214 TO FIND OUT WHAT THE STORY IS WITH DUNEDIN APPLIANCES 
- THEY WILL BE
under 
Message Log 
Time
Message
01:00:20
https://web.pcl.govt.nz/?ecn=
01:00:20
INC INFO: BUILDING FIRE
01:00:21
** LOI search completed at 06/09/23 01:00:21
01:00:52
ARCADE BUILDING
Released 
01:00:52
** Recommended unit INVE211 for requirement PUMP (>2.5 km)
** Recommended unit 
01:00:52
INVE214 for requirement PUMP (>2.5 km)
01:00:54
PA Selcal used to Initiate Alerting. (INVE211 at 3821 INVERCARGILL 196211)
01:00:55
PA Selcal used to Initiate Alerting. (INVE214 at 3821 INVERCARGILL 196211)
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
4/17
 14/09/2023 11:23:47
01:00:58
ALERTING_COMPLETED INVE211
01:00:58
ALERTING_COMPLETED INVE214
01:02:30
Unit INVE211 [ K1 : PROCEEDING TO INCIDENT]
01:02:37
** Event Location changed from "DEE ST,/BAY RD,PRESTONVILLE,INVERCARGILL CITY" t
01:02:37
o "DEE ST,/SPEY ST,INVERCARGILL,INVERCARGILL CITY" at: 06/09/23 01:02:37
01:02:39
** LOI search completed at 06/09/23 01:02:39
01:02:49
Unit INVE214 [ K1 : PROCEEDING TO INCIDENT]
01:03:08
Unit INVE214 [ K1 : PROCEEDING TO INCIDENT]
01:03:56
******
1982
01:04:06
FIR2AMB FYI SH NOTIFICATION 
01:04:12
FIR2POL FYI SH NOTIFICATION
Act 
01:04:14
******
01:04:23
** Event A01145865 of AMBO/S copied from F3812425 of NZFS/SL at: 06/09/23 01:04:
01:04:23
23
01:04:24
AMBO EVENT 0014-3-2023/09/06-FIR LINKED AT 06/09/2023 01:04:24
01:04:25
Unit INVE211 [ KP : PRIORITY MESSAGE]
01:04:25
** Event P055928115 of NZP/IV copied from F3812425 of NZFS/SL at: 06/09/23 01:04
01:04:25
:25
Information 
01:04:54
Unit INVE211 [ SITREP : ] K99 PROCEEDING, TX 2ND ALARM
01:05:05
** Event Location changed from "DEE ST,/SPEY ST,INVERCARGILL,INVERCARGILL CITY" 
01:05:05
to "104-106 DEE ST,INVERCARGILL,INVERCARGILL CITY: @PALL MALL ARCADE" at: 
06/09/
01:05:05
23 01:05:05
Official 
01:05:07
** LOI search completed at 06/09/23 01:05:07
01:05:07
INC INFO: BUILDING FIRE - TX 2ND ALARM
the 
01:05:15
** Alarm level updated to 2
01:05:15
** Recommended unit KING227 for requirement PUMP (>4.5 km)
** Recommended unit 
01:05:15
INVE2118 for requirement COMU (>0.7 km)
** Recommended unit INVE2120 for requir
under 
01:05:15
ement LRV (>0.7 km)
** Recommended unit INVE212 for requirement PUMP (>0.7 km)
01:05:15
** Recommended unit INVE213 for requirement PUMP (>0.7 km)
01:05:20
PA Selcal used to Initiate Alerting. (KING227 at 3822 KINGSWELL 196221)
01:05:20
PA Selcal used to Initiate Alerting. (INVE2118 at 3821 INVERCARGILL 196211)
Released 
01:05:21
Pager used to Initiate Alerting.
01:05:21
PA Selcal used to Initiate Alerting. (INVE212 at 3821 INVERCARGILL 196212)
01:05:22
Station Selcal used to Initiate Alerting. (INVE213 at 3821 INVERCARGILL 196212)
01:05:25
ALERTING_COMPLETED INVE213
01:05:25
ALERTING_COMPLETED INVE2120
01:05:28
ALERTING_COMPLETED KING227
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
5/17
 14/09/2023 11:23:47
01:05:31
ALERTING_COMPLETED INVE2118
01:05:31
ALERTING_COMPLETED INVE212
01:05:38
Unit INVE214 [ KP : PRIORITY MESSAGE]
01:05:48
COVERING UNIT INVE21AMS2 DISPATCHED TO STATION INVERCARGILL AT 06/09/23 
01:05:48
01:05:54
Unit INVE214 [ KP : PRIORITY MESSAGE]
01:05:58
Unit KING227 [ K1 : PROCEEDING TO INCIDENT]
01:05:58
COVERING UNIT INVE21AMS6 DISPATCHED TO STATION INVERCARGILL AT 06/09/23 
01:05:57
01:06:26
Unit INVE214 [ SITREP : ] TX 3RD ALARM, BUILDING WELL INVOLVED, 2ND STORY, 
1982
GTWW 
01:06:26
LPD AND MONITORS
01:07:12
****
Act 
01:07:15
Unit INVE211 [ KP : PRIORITY MESSAGE]
01:07:25
INC INFO: BUILDING FIRE - TX 3RD ALARM
01:07:28
FIR2POL FIRE IS WELL INVOLVED - CREWS SETTING UP ON SCENE. TOC SENDING 
CONTRACTO
01:07:28
RS FOR TRAFFIC CONTROL 
01:07:31
** Alarm level updated to 3
01:07:31
** Recommended unit WALL241 for requirement PUMP (>10.0 km)
** Recommended unit
Information 
01:07:31
 BLUF231 for requirement PUMP (>21.1 km)
01:07:36
Station Selcal used to Initiate Alerting. (WALL241 at 3824 WALLACETOWN 196241)
01:07:36
Station Selcal used to Initiate Alerting. (BLUF231 at 3823 BLUFF 196231)
01:07:39
ALERTING_COMPLETED WALL241
Official 
01:07:41
ALERTING_COMPLETED BLUF231
01:07:44
FIR2AMB FIRE CREWS ADVISING PERSONS REPORTED. CAN YOU RESPOND PLEASE
the 
01:07:46
****
01:07:47
Unit INVE211 [ K11A : AMBULANCE REQUIRED] PERSONS REPORTED
01:08:01
** Cross Referenced to Event # F3812426 at: 06/09/23 01:08:01
01:08:46
.
under 
01:09:05
.
01:09:19
Unit INVE211 [ K99 : PROPERTY FIRE WELL INVOLVED] ENTERED BY FIRECOM
01:09:19
ENTERED BY FIRECOM
01:09:24
ENTERED BY FIRECOM
01:09:25
Unit INVE214 [ K2 : IN ATTENDANCE AT INCIDENT] ENTERED BY FIRECOM
01:09:36
Unit INVE211 [ KP : PRIORITY MESSAGE]
Released 
01:10:09
Unit INVE211 [ K11A : AMBULANCE REQUIRED] WE HAVE SOME PEOPLE THAT HAVE 
BEEN BUR
01:10:09
NT, JUST TRYING TO ASSESS THE BURNS AT THIS STAGE
01:11:00
AL: PAGING ACK TIMED OUT FOR STATION: 3824 at 06-09-23 01:11:00
01:12:38
Unit WALL241 [ K1 : PROCEEDING TO INCIDENT]
01:12:51
Unit BLUF231 [ K1 : PROCEEDING TO INCIDENT]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
6/17
 14/09/2023 11:23:47
01:13:16
**
01:13:52
Unit KING227 [ K2 : IN ATTENDANCE AT INCIDENT]
01:14:12
Unit INVE213 [ K1 : PROCEEDING TO INCIDENT]
01:15:40
Unit INVE211 [ KC : UNIT CALLING]
01:15:40
Unit BLUF231 [COMCEN COM : MESSAGE] FURTHER INFO PASSED
01:15:40
Unit INVE213 [COMCEN COM : MESSAGE] FURTHER INFO PASSED
01:15:41
Unit WALL241 [COMCEN COM : MESSAGE] FURTHER INFO PASSED
01:16:08
.
01:16:30
K1 IN 10 MINS
1982
01:16:33
.
01:16:56
Unit INVE211 [ SITREP : ] SSO 
 1 LARGE BUILDING FIRE, BUILDING 2 STORY 
A
Act 
01:16:56
PPROX 10M BY 15M, 2 CREWS ON EXTERNAL ATTACK, ESTABLISHING THE BRONTO 
FOR WATER 
01:16:56
PROTECTION, 
 
 
01:16:56
01:17:25
Unit INVE211 [COMCEN COM : MESSAGE] ARE THERE ANY FURTHER PEOPLE 
UNACCOUNTED FOR
01:17:25
? (AT THIS STAGE NEGATIVE, BUT TRYING TO ASSESS INFORMATION)
Information 
01:17:31
.
01:18:01
FIR2AMB/FIR2POL -
 
01:18:01
01:18:02
.
Official 
01:18:05
Unit INVE211 [ KC : UNIT CALLING]
01:18:25
Unit INVE213 [ K2 : IN ATTENDANCE AT INCIDENT]
the 
01:18:50
Unit INVE211 [ SITREP : ] COULD YOU ADVISE ALL FURTHER APPLIANCES, SFP NORTH 
OF 
01:18:50
SPEY BELOW YARROW
01:19:09
Unit BLUF231 [ SITREP : ] ACK
01:19:10
Unit WALL241 [ SITREP : ] ACK
under 
01:19:19
Pager used to Initiate Alerting.
01:19:20
ALERTING_COMPLETED GMSOUTH01
01:19:32
Unit GMSOUTH01 [ K1 : PROCEEDING TO INCIDENT]
01:19:39
Unit INVE2120 [ K1 : PROCEEDING TO INCIDENT]
01:19:50
Unit GMSOUTH01 [COMCEN COM : MESSAGE] SFP DEE ST NORTH OF SPEY ST 
SOUTH OF YARRO
Released 
01:19:50
W ST
01:20:14
Unit INVE2120 [COMCEN COM : MESSAGE] SFP DEE ST NORTH OF SPEY ST SOUTH 
OF YARROW
01:20:14
 ST
01:21:02
Unit GMSOUTH01 [ K2 : IN ATTENDANCE AT INCIDENT]
01:21:31
Unit INVE2120 [ K2 : IN ATTENDANCE AT INCIDENT]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
7/17
 14/09/2023 11:23:47
01:21:45
Unit WALL241 [ K2 : IN ATTENDANCE AT INCIDENT]
01:22:49
Unit DMSOUTH [ K1 : PROCEEDING TO INCIDENT]
01:22:56
Unit FISOUTH02 [ K1 : PROCEEDING TO INCIDENT]
01:23:30
Unit DMSOUTH [COMCEN COM : MESSAGE] [VIA PHONE] WOULD YOU LIKE WINT377 
DOWN FOR 
01:23:30
COVER?
01:23:48
Unit DMSOUTH [ SITREP : ] [VIA PHONE] NOT AT THIS STAGE. WILL ASSESS WHEN ON 
SCE
01:23:48
NE
01:24:10
Unit FISOUTH02 [COMCEN COM : MESSAGE] SFP DEE ST NORTH OF SPEY ST SOUTH 
1982
OF YARRO
01:24:10
W ST
01:24:32
Unit DMSOUTH [COMCEN COM : MESSAGE] SFP DEE ST NORTH OF SPEY ST SOUTH 
Act 
OF YARROW 
01:24:32
ST
01:28:36
Unit INVE211 [ KC : UNIT CALLING]
01:29:30
Unit INVE211 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] 
ASSISTANT C
01:29:30
OMMANDER 
01:29:51
Unit FISOUTH02 [ K2 : IN ATTENDANCE AT INCIDENT]
01:31:07
Unit INVE211 [ SITREP : ] 3 STORY BUILDING, APPROX 30M BY 30M WELL INVOLVED 
Information 
ON T
01:31:07
HE 2ND AND 3RD FLOOR
 
 
01:31:07
01:31:39
Unit DMSOUTH [ K2 : IN ATTENDANCE AT INCIDENT]
Official 
01:32:11
Unit BLUF231 [ K2 : IN ATTENDANCE AT INCIDENT]
01:35:16
FIR2POL - 
01:36:46
Unit INVE212 [ K1 : PROCEEDING TO INCIDENT]
the 
01:37:04
Unit INVE212 [COMCEN COM : MESSAGE] SFP DEE ST NORTH OF SPEY ST SOUTH OF 
YARROW 
01:37:04
ST
01:41:19
Unit INVE211 [ KC : UNIT CALLING]
under 
01:42:33
Unit INVE212 [ K2 : IN ATTENDANCE AT INCIDENT]
01:43:59
Unit INVE211 [ SITREP : ] CURRENTLY HAVE CREWS CONDUCTING AN INTERNAL 
OFFENSIVE 
01:43:59
ATTACK USING 2 LPD, 2 GROUND MONITORS, 1 AERIAL APPLIANCE, CREWS ARE IN 
DEFENSIV
01:43:59
E MODE, CAN YOU CONFIRM IF INVE2118 IS K1 YET? (NEGATIVE, INVE212 IS. IS THE 
COM
Released 
01:43:59
MAND UNIT REQUIRED?) AFFIRM
01:48:08
Unit INVE2118 [ K1 : PROCEEDING TO INCIDENT]
01:48:37
.
01:48:57
FIR2POL - KEYHOLDER WE HAVE LISTED FOR SNAP FITNESS IS RUTH STEVENSON 
01:49:58
Unit INVE2118 [ K2 : IN ATTENDANCE AT INCIDENT]
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
8/17
 14/09/2023 11:23:47
01:58:02
Alarm Timer Extended: 0
01:58:03
Alarm Timer Extended: 0
01:58:04
Alarm Timer Extended: 0
02:00:05
Alarm Timer Extended: 0
02:05:00
Unit INVE2118 [ KC : UNIT CALLING]
02:05:24
Unit INVE2118 [ K44 : COMMAND OR CONTROL POINT ESTABLISHED (STATE OIC AND 
LOCATI
02:05:24
ON)] DEE STREET COMMAND
02:05:48
Alarm Timer Extended: 0
02:05:49
Alarm Timer Extended: 0
1982
02:05:50
Alarm Timer Extended: 0
02:08:08
Unit INVE2118 [ KC : UNIT CALLING]
Act 
02:08:39
Unit INVE2118 [ SITREP : ] GM 
 K25 WINT371 TO INVERCARGILL STATION
02:08:53
COVERING UNIT WINT371 DISPATCHED TO STATION INVERCARGILL AT 06/09/23 
02:08:53 >>
02:10:02
Unit INVE2118 [ KC : UNIT CALLING]
02:11:36
Unit INVE2118 [ SITREP : ] CREWS ON SECTOR 1 AND SECTOR 4 CONDUCTING 
INTERNAL SE
02:11:36
ARCHES OF ADJACENT BUILDINGS LOOKING FOR STRUCTURAL BREACHES AND 
FIRE SPREAD, CR
Information 
02:11:36
EWS ARE CONTINUING EXTERNAL ATTACK WITH LOW PRESSURE DELIVERIES AND 
GROUND MONIT
02:11:36
ORS
02:11:42
Alarm Timer Extended: 0
02:11:43
Alarm Timer Extended: 0
Official 
02:13:26
Alarm Timer Extended: 0
02:17:20
Unit INVE2118 [ KC : UNIT CALLING]
the 
02:17:51
Unit INVE2118 [ SITREP : ] NOTIFY US WHEN WINT371 ARE K9
02:23:41
Unit INVE211 [ K99 : PROPERTY FIRE WELL INVOLVED]
02:28:55
Unit INVE2118 [ KC : UNIT CALLING]
02:29:13
Alarm Timer Extended: 0
under 
02:30:27
Unit INVE2118 [ SITREP : ] CREWS HAVE SEARCHED ALL SURROUNDING BUILDINGS, 
CONFIR
02:30:27
MED THAT THERE HAS BEEN NO FIRE SPREAD OUTSIDE ORIGINAL BUILDING, 
CREWS ARE NOW 
02:30:27
CONDUCTING INTERNAL ATTACK OF BUILDINGS UPPER FLOORS FROM SECTORS 1 
AND 4
02:30:30
Unit INVE2118 [ K43 : ALL AVAILABLE PERSONNEL FULLY UTILISED]
02:34:59
Unit INVE2118 [ KC : UNIT CALLING]
Released 
02:36:35
Unit INVE2118 [ SITREP : ] NOTIFY LOCAL COUNCIL THAT WE HAVE A POTENTIAL 
DANGERO
02:36:35
US BUILDING (DO YOU REQUIRE A BUILDING ENGINEER TONIGHT OR JUST A 
NOTIFICATION F
02:36:35
OR THE MORNING?) JUST A NOTIFICATION, WILL GET BACK TO YOU IF WE REQUIRE 
ANYTHIN
02:36:35
G URGENTLY
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
9/17
 14/09/2023 11:23:47
02:39:26
Unit INVE2118 [ KC : UNIT CALLING]
02:41:26
Unit INVE2118 [ SITREP : ] CAN YOU CONFIRM LOCATION OF WINT371? (PASSING 
THROUGH
02:41:26
 INTERSECTION OF DEE AND GUTHRIE, AVENAL) ACK
02:46:16
.
02:46:22
WINT371 NOW K9 AT INVERCARGILL STATION
02:46:23
.
02:55:37
Unit INVE2118 [ KC : UNIT CALLING]
02:56:34
Unit INVE2118 [ K26-1 : APPLIANCE STILL ENGAGED, NO ADDITIONAL 
DEVELOPMENTS] ASS
1982
02:56:34
T CMDR CHALMERS.
02:56:59
Unit INVE2118 [ KC : UNIT CALLING]
Act 
02:57:54
Unit INVE2118 [ SITREP : ] GM 
 CAN YOU SEE IF THEY CAN PAGE THE 
BUILDIN
02:57:54
G INSPECTOR TO ARRIVE TONIGHT FROM THE COUNCIL IF POSSIBLE? (WILL TRY 
AND GET BA
02:57:54
CK TO YOU WITH UPDATE) ACK
03:00:17
***
03:00:51
INVERCARGILL CC REQUESTS WHEN WE ARE FINISHED USING LARGE AMOUNTS OF 
WATER TO LE
03:00:51
T THEM KNOW AS THEIR REP IS HAVING TO DO LOTS OF ACTIVE WATER PRESSURE 
Information 
BALANCING
03:00:51
 
03:01:28
Unit INVE2118 [ KC : UNIT CALLING]
03:01:38
INVERCAGILL CC IS GOING TO TRY GET A BUILDING REP TO THE SCENE NOW. HAVE 
GIVEN T
Official 
03:01:38
HEM COMCEN GENERAL NUMBER AND ADVISED OF SFP 
03:01:39
***
03:02:44
HER 3 HOURS
the 
03:02:47
..
03:03:07
Unit INVE2118 [ SITREP : ] BOTH NORTHBOUND AND SOUTHBOUND SH6 WILL NEED 
TO BE CL
03:03:07
OSED FOR AT LEAST 3 HOURS, SIGNIFICANT WATER USAGE WILL CONTINUE FOR AT 
under 
LEAST 2 
03:03:07
HOURS
03:03:29
.
03:04:48
S A CALL 5-10 MINS BEFORE IT NEEDS TO BE CUT OFF SO TECH CAN CONTROL THE 
PRESSUR
03:04:48
E
03:04:49
.
Released 
03:05:11
Alarm Timer Extended: 0
03:18:15
Unit INVE2118 [ KC : UNIT CALLING]
03:18:50
Unit INVE2118 [ K42 : FIRE SUPRESSED, COMMENCING OVERHAUL]
03:19:09
Unit INVE2118 [ SITREP : ] CREWS ARE NOW COMMENCING OVERHAUL, NOTIFY 
COUNCIL THA
03:19:09
T WATER USAGE SHOULD DRAMATICALLY DECREASE FROM NOW ON
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
10/17
 14/09/2023 11:23:47
03:19:59
INVERCARGILL CC STILL HAVING TROUBLE GETTING HOLD OF THEIR BUILDING 
INSPECTOR. T
03:19:59
HEY ARE STILL TRYING 
03:28:34
Unit DMSOUTH [ K6 : ON PAGER (STATE LOCATION)]
03:36:33
.
03:36:52
GMSOUTH01 
) AVAILABLE TO SPEAK TO MEDIA UFN
04:02:34
Unit INVE2118 [ KC : UNIT CALLING]
04:02:51
Unit INVE2118 [ K26-1 : APPLIANCE STILL ENGAGED, NO ADDITIONAL 
DEVELOPMENTS]
04:24:08
Unit INVE2118 [ KC : UNIT CALLING]
1982
04:24:43
Unit INVE2118 [ SITREP : ] COULD YOU HAVE THE ON CALL VSO CONTACT GM 
 ON
04:24:43
 HIS MOBILE
Act 
04:30:18
.
04:34:13
.
04:43:31
Unit VSOSOUTH02 [ K1 : PROCEEDING TO INCIDENT]
04:49:44
Unit BLUF231 [ K3 : ON RT OUTSIDE NORMAL TURNOUT AREA]
04:59:13
Unit KING227 [ KC : UNIT CALLING]
04:59:28
Unit KING227 [ K10 : RE-COMMISSIONING APPLIANCE]
05:00:30
Unit INVE212 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
Information 
05:08:00
Unit INVE2118 [ KC : UNIT CALLING]
05:08:29
Unit INVE2118 [ SITREP : ] DEE STREET COMMAND SHUTTING DOWN
05:08:36
Unit INVE2118 [ K44 : COMMAND OR CONTROL POINT ESTABLISHED (STATE OIC AND 
LOCATI
05:08:36
ON)] INVE211
Official 
05:13:16
Unit FISOUTH02 [ K6 : ON PAGER (STATE LOCATION)]
05:13:55
Unit FISOUTH02 [ SITREP : ] CLEAR OF THE SCENE, WILL BE RETURNING LATER IN 
the 
DAYLI
05:13:55
GHT
05:26:38
Unit INVE2118 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
05:29:36
Unit GMSOUTH01 [ KC : UNIT CALLING]
under 
05:29:54
Unit GMSOUTH01 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] 
SSO 
05:29:54
ON
05:30:00
Unit GMSOUTH01 [ K6 : ON PAGER (STATE LOCATION)]
05:43:53
Unit INVE213 [ K22-1 : APPLIANCE AVAILABLE FOR A FURTHER INCIDENT]
06:04:00
Unit WALL241 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
06:42:09
Unit INVE213 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
Released 
06:47:29
Unit VSOSOUTH02 [ K2 : IN ATTENDANCE AT INCIDENT]
06:55:23
ON CALL NATIONAL MEDIA SUPPORT SEDES CALLS IN TO ACKNOWLEDGE 
06:55:58
Unit INVE2120 [ K7 : AT NORMAL STATION]
07:16:20
Unit INVE211 [ KC : UNIT CALLING]
07:17:15
Unit INVE211 [ SITREP : ] SO 
 CURRENTLY MONITORING FIRE CONDITIONS, 
NO CH
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
11/17
 14/09/2023 11:23:47
07:17:15
ANGE FROM PREVIOUS UPDATES
07:27:37
Alarm Timer Extended: 0
07:33:15
Unit INVE211 [ KC : UNIT CALLING]
07:34:02
Unit INVE211 [ SITREP : ] K10 AND LEAVING IN HANDS OF INVE214
07:34:06
Unit INVE211 [ K10 : RE-COMMISSIONING APPLIANCE]
07:35:34
Unit VSOSOUTH02 [ K6 : ON PAGER (STATE LOCATION)]
07:48:10
Unit FISOUTH01 [ K1 : PROCEEDING TO INCIDENT]
07:48:34
Unit FISOUTH02 [ K1 : PROCEEDING TO INCIDENT]
07:54:42
Unit FISOUTH01 [ K2 : IN ATTENDANCE AT INCIDENT]
1982
07:55:14
Unit FISOUTH02 [ K2 : IN ATTENDANCE AT INCIDENT]
07:56:14
Unit FISOUTH01 [ SITREP : ] REQUEST FROM DM FOR DRONE SUPPORT TO ASSIST 
WITH FIR
Act 
07:56:14
E INVESTIGATION - HAS TRIED CONTACTING INVERCARGILL POLICE AS THERE 
PHOTOGRAPHER
07:56:14
S HAVE ACCESS BUT NO ANSWER SO PUTTING IN A FORMAL REQUEST
08:00:12
Unit FISOUTH01 [ SITREP : ] FURTHER TO REQUEST FOR DRONE - NOT THROUGH 
USAR - RE
08:00:12
QUEST FOR LOCAL INVERCARGIL POLICE PHOTOGRAPHY DRONE IF POSSIBLE
08:00:36
Unit INVE214 [COMCEN COM : MESSAGE] HAD A REQUEST FROM INVERARGIL FIRE 
FOR YOU T
Information 
08:00:36
O CONTACT 
 ON HIS MOBILE (ACK)
08:04:26
FIR2POL HAD A REQUEST FROM FIRE INVESTIGATORS ON SCENE FOR POSSIBLE 
DRONE ASSIST
08:04:26
ANCE FROM THE INVERCARGILL POLICE PHOTOGRAPHY UNIT - ARE YOU ABLE TO 
ASSIST? 
08:09:30
FIR2POL FENZ POINT OF CONTACT FOR DRONE PHOTOS REQUEST - 
 
Official 
08:09:30
08:24:31
Unit INVE214 [ KC : UNIT CALLING]
the 
08:25:08
Unit INVE214 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] SSO 
FREW
08:27:19
POLICE PHOTOGRAPHY SPEAKING DIRECTLY WITH FISOUTH01 
08:34:48
Alarm Timer Extended: 0
under 
08:35:22
Alarm Timer Extended: 0
08:48:00
, WILL CALL US BACK SHORTLY WITH UPDATE 
09:01:13
INJURY
09:01:38
INVERCARGILL FIRE CALL IN TO ADVISE AVAILABILITY HAS BEEN STOOD DOWN
09:20:39
Unit INVE211 [ K2 : IN ATTENDANCE AT INCIDENT]
09:20:49
Unit INVE211 [ K38 : ASSOCIATE THIS APPLIANCE TO EVENT (STATE EVENT 
Released ADDRESS)]
09:57:28
Unit INVE211 [ KC : UNIT CALLING]
09:58:29
Unit INVE211 [ SITREP : ] SO 
 CREWS ON ROOF REMOVING ROOFING IRON 
AND DA
09:58:29
MPENING DOWN
10:01:02
Alarm Timer Extended: 0
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
12/17
 14/09/2023 11:23:47
10:29:20
Unit INVE214 [ KC : UNIT CALLING]
10:30:02
Unit INVE214 [ SITREP : ] CAN WE HAVE ON DUTY SSO FOR DUNEDIN CITY TO CALL 
INVE2
10:30:02
14 CELL
10:49:07
SSO 
 CALLS IN TO STATE DUNE216 AND DUNE2126 ARE 
RESPONDING TO ASSIS
10:49:07
T AT THIS INCIDENT. DUNE211 WILL BE K0 UFN AND THEY WILL WORK TO BRING 
COVER IN 
10:49:34
Unit DUNE216 [ K1 : PROCEEDING TO INCIDENT]
10:59:58
Unit DUNE2126 [ K1 : PROCEEDING TO INCIDENT]
11:24:07
Unit INVE211 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
1982
11:42:06
Unit DUNE216 [ K1 : PROCEEDING TO INCIDENT]
12:24:10
Unit DUNE216 [ K1 : PROCEEDING TO INCIDENT]
Act 
13:31:39
Unit DUNE216 [ K1 : PROCEEDING TO INCIDENT]
13:32:01
Unit DUNE216 [ K1 : PROCEEDING TO INCIDENT]
14:02:16
Unit DUNE216 [ K2 : IN ATTENDANCE AT INCIDENT]
14:17:32
Unit DUNE2126 [ K2 : IN ATTENDANCE AT INCIDENT]
14:18:10
Unit FISOUTH01 [COMCEN COM : MESSAGE] CAN YOU CONFIRM IF DUNE2126 HAS 
ARRIVED? (
14:18:10
AFFIRM)
Information 
14:19:30
Unit DUNE2126 [ K1 : PROCEEDING TO INCIDENT]
14:19:41
Unit DUNE2126 [ K2 : IN ATTENDANCE AT INCIDENT]
14:43:21
Alarm Timer Extended: 0
15:00:19
Alarm Timer Extended: 0
15:10:54
Unit INVE214 [ KC : UNIT CALLING]
Official 
15:11:34
Unit INVE214 [ SITREP : ] SSO FREW - 216 IS IN USE REMOVING ROOFING AND 
RIDGELIN
the 
15:11:34
E TO IDENTIFY AND DAMPEN DOWN HOTSPOTS
15:28:21
Unit INVE214 [ KC : UNIT CALLING]
15:30:46
Unit INVE214 [ SITREP : ] 1 STRUCTURAL ENGINEER ONSITE DOING INSPECTION TO 
DETER
15:30:46
MIE STRUCTURAL INTEGRITY OF BUILDING, 1 CREW USING HPD ATTACKING 
under 
MUILTIPLE HOTPO
15:30:46
TS INSIDE
16:23:02
Unit FISOUTH02 [ KC : UNIT CALLING]
16:23:47
Unit FISOUTH02 [ SITREP : ] GOING CLEAR OF THE SCENE - LEAVE JOB OPEN FOR 
NEXT C
16:23:47
OUPLE OF DAYS AS WE WILL BE REQUIRED TO RETURN OVER BOTH DAYS
16:23:50
Unit FISOUTH01 [ K6 : ON PAGER (STATE LOCATION)]
Released 
16:24:25
Unit FISOUTH02 [ K6 : ON PAGER (STATE LOCATION)]
17:15:14
Unit INVE214 [COMCEN COM : MESSAGE] (VIA PHONE) WHAT"S HAPPENING WITH THE 
DUNEDI
17:15:14
N APPLIANCES TONIGHT?
17:15:44
Unit INVE214 [ SITREP : ] (VIA PHONE) THEY WILL BE RELEASED AROUND 1800HRS TO 
HE
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
13/17
 14/09/2023 11:23:47
17:15:44
AD BACK TO DUNEDIN, WILL NOT BE REQUIRED TO COME BACK AS THEY HAVE GOT 
AS MUCH O
17:15:44
F THE ROOF OFF AS THEY CAN. EXPECTING TO START MAKING UP SOON
17:15:48
 RELEASED AROUND 1800HRS TO HEAD BACK TO DUNEDIN, WILL NOT BE REQUIRED 
TO COME B
17:15:48
ACK AS THEY HAVE GOT AS MUCH OF THE ROOF OFF AS THEY CAN. EXPECTING TO 
START MAK
17:15:48
ING UP SOON
17:33:48
 FROM DUNE216 CALLS IN TO STATE ONCE THEY HAVE HAD A MEAL 
THEY WILL B
17:33:48
E HEADING BACK TO DUNEDIN, THEY WILL REMAIN ATTACHED TO THE EVENT AND 
 WILL 
1982
17:33:48
HAVE THE SO PHONE ON 
 IF THEY ARE NEEDED BACK IN DUNEDIN 
18:10:18
Unit INVE214 [ KC : UNIT CALLING]
Act 
18:11:02
Unit INVE214 [ SITREP : ] SSO 
 - K45 SSO 
 - CREWS HAVE CHANGED TO 
GR
18:11:02
EEN WATCH NIGHT CREW
18:11:11
Unit INVE214 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] SSO 
18:11:14
*
18:24:24
Unit DUNE216 [ KC : UNIT CALLING]
18:25:31
Unit DUNE216 [ SITREP : ] DUNE216 AND DUNE2126 ARE HEADING BACK TO DUNEDIN 
Information 
STATI
18:25:31
ON NOW, WE WILL STAY ATTACHED FOR NOW
18:28:12
*
18:57:45
Unit DUNE216 [ K2 : IN ATTENDANCE AT INCIDENT]
18:58:13
Unit DUNE216 [ K2 : IN ATTENDANCE AT INCIDENT]
Official 
19:23:35
Unit INVE214 [ KC : UNIT CALLING]
19:24:23
Unit INVE214 [ SITREP : ] SSO 
 - BUILDING STILL BEING OVERHAULED - MINOR 
the 
H
19:24:23
OT SPOTS FOUND - WE WIL BE HERE FOR A BIT LONGER
19:33:51
*
19:43:59
Alarm Timer Extended: 0
under 
19:58:32
Unit DUNE216 [ K2 : IN ATTENDANCE AT INCIDENT]
20:07:45
Unit INVE214 [ KC : UNIT CALLING]
20:08:05
Unit INVE214 [ K45 : COMMAND RESPONSIBILITY CHANGED TO (STATE NAME)] SFF 
20:43:59
Alarm Timer Extended: 0
20:53:13
Unit DUNE216 [ K2 : IN ATTENDANCE AT INCIDENT]
21:31:26
Unit DUNE2126 [ K2 : IN ATTENDANCE AT INCIDENT]
Released 
21:31:36
Unit DUNE2126 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
21:33:51
Alarm Timer Extended: 0
21:42:59
Unit DUNE216 [ K7 : AT NORMAL STATION]
22:03:33
Unit INVE214 [ KC : UNIT CALLING]
22:04:31
Unit INVE214 [ SITREP : ] NSOF OR SMOKE - MAKING SCENE SECURE AND 
RETURNING TO S
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
14/17
 14/09/2023 11:23:47
22:04:31
TATION - CREWS LIKELY TO DO VISITS OVER NIGHT - JOB TO BE LEFT OPEN FOR FI
22:04:32
Unit INVE214 [ K22-1 : APPLIANCE AVAILABLE FOR A FURTHER INCIDENT]
22:12:56
Unit INVE214 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
22:43:35

00:02:44
Unit INVE214 [ K22-1 : APPLIANCE AVAILABLE FOR A FURTHER INCIDENT]
00:04:59
Unit INVE214 [ K1 : PROCEEDING TO INCIDENT]
00:06:58
Unit INVE214 [ K2 : IN ATTENDANCE AT INCIDENT]
01:09:51
Unit INVE214 [ KC : UNIT CALLING]
01:10:47
Unit INVE214 [ SITREP : ] SSO 
 - BUILDING CHECKED - NO HOTSPOTS FOUND 
1982
WE 
01:10:47
MAY CALL BACK LATER IN THE MORNING TO CHECK
01:10:48
Unit INVE214 [ K4 : ON RT INSIDE NORMAL TURNOUT AREA]
Act 
12:45:31
Unit FISOUTH01 [ K1 : PROCEEDING TO INCIDENT]
12:50:46
Unit FISOUTH01 [ K2 : IN ATTENDANCE AT INCIDENT]
12:56:23
Unit FISOUTH02 [ K1 : PROCEEDING TO INCIDENT]
12:57:53
Unit FISOUTH02 [ K2 : IN ATTENDANCE AT INCIDENT]
14:09:03
Unit FISOUTH01 [ KC : UNIT CALLING]
14:09:51
Unit FISOUTH01 [ KC : UNIT CALLING]
14:10:18
Unit FISOUTH01 [ K6 : ON PAGER (STATE LOCATION)]
Information 
14:10:23
Unit FISOUTH01 [ SITREP : ] LEAVING THE SCENE RETURNING TOMORROW
14:11:50
Unit FISOUTH02 [ K6 : ON PAGER (STATE LOCATION)]
16:22:30
Unit FISOUTH02 [ SITREP : ] - MANUAL TIME ENTERED 07/09/23 16:22:13 VIA PHONE - 
16:22:30
KEEP EVENT OPEN PLEASE, LOOKING TO HEAD BACK IN THE MORNING
Official 
06:34:03
Unit EVENTSCC1 [ K7 : AT NORMAL STATION]
06:34:10
Unit FISOUTH02 [ K1 : PROCEEDING TO INCIDENT]
the 
06:37:37
Unit FISOUTH02 [ K2 : IN ATTENDANCE AT INCIDENT]
06:43:02
Unit FISOUTH01 [ K1 : PROCEEDING TO INCIDENT]
06:43:11
Unit FISOUTH01 [ K2 : IN ATTENDANCE AT INCIDENT]
07:21:16
Alarm Timer Extended: 0
under 
07:27:25
Alarm Timer Extended: 0
13:21:11
Unit FISOUTH01 [ K6 : ON PAGER (STATE LOCATION)]
14:00:51
Unit FISOUTH02 [ KC : UNIT CALLING]
14:01:26
Unit FISOUTH02 [ STOP : MESSAGE] SCENE INVESTIGATION HAS BEEN COMPLETED, 
BUILDIN
14:01:26
G NOW LEFT WITH INSURANCE COMPANY AND COUNCIL, THIS EVENT CAN NOW BE 
CLOSED
Released 
14:01:28
Unit FISOUTH02 [ K6 : ON PAGER (STATE LOCATION)]
14:08:11
UNIT 'FISOUTH02' ALERT TIME '[NULL]' ADJUSTED TO '20230906012255NS' AT '08/09/20
14:08:12
UNIT 'DUNE216' ALERT TIME '[NULL]' ADJUSTED TO '20230906104933NS' AT '08/09/2023
14:08:12
UNIT 'VSOSOUTH02' ALERT TIME '[NULL]' ADJUSTED TO '20230906044329NS' AT 
'08/09/2
14:08:12
UNIT 'DMSOUTH' ALERT TIME '[NULL]' ADJUSTED TO '20230906012248NS' AT 
'08/09/2023
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
15/17
 14/09/2023 11:23:47
14:08:13
UNIT 'FISOUTH01' ALERT TIME '[NULL]' ADJUSTED TO '20230906074809NS' AT '08/09/20
14:08:13
UNIT 'DUNE2126' ALERT TIME '[NULL]' ADJUSTED TO '20230906105957NS' AT '08/09/202
14:08:14
** Assigned Result Code: STRU, Detailed Event Type: 1100
Incident
CAD Number
F3812425
Incident Reporter
Incident Controller
1982
Distance Travelled (km)
Delay In Receiving Call
Act 
Property Details
Occupant
Building Owner
Rented property
General Property Use
Shop, Mall, Supermarket, Gas station, Sales, Other
Special Property Use
Shopping mall
Purpose Group
Information 
Actions
Persons Reported 
Trapped

Evacuation Status
Fully evacuated
Official 
Action Prior 1
Action Prior 2
the 
Action Taken
Extinguishment, salvage and ventilation
Civilians
Civilians Rescued
0
under 
Civilians Extricated
0
Civilians Assisted
0
Civilians Evacuated
6
Origin
Location
Bedroom, Sleeping area, Cell: under 5 persons
Released 
Level
1st floor
Equipment Used
Quantity
Equipment
2
Low pressure delivery
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
16/17
 14/09/2023 11:23:47
2
Monitor
2
Aerial Ladder/Platform
3
Thermal Imaging Camera (TIC)
9
Equipment Involved
Equipment Involved
Year
Make
Model
1982
Fire
Act 
Arrival Condition
Totally involved fire
Heat Source
Heat from electrical equip: Defective or faulty
Termination Stage
First Object Ignited
First Object Material
Second Object Ignited
Second Object Material
Information 
Indicated Cause
Other electrical failure
Certainty of Cause
Low
Age of Person
Ethnicity
/
Gender
Official 
FAIP Service Offered
Unknown the 
Casualties
Casualty Number 1
under 
Gender
Age
Apparent Injury
Ethnicity
Severity of Injury
Bleeding
Released 
Action  by Fire FIghters
Condition Before Injury
How Removed
Location at Ignition
Factor Preventing Escape
Nothing
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval

SMS Incident Report     F3812425
17/17
 14/09/2023 11:23:47
Activity When Injured
Cause of Injury
Victim Aware of Fire
Room Where Victim Found
Location Where Victim Found
Familiarity With Property
Familiar with premises
Comments
1982
9/13/2023 9:18:57 PM
Reporter Comments
Act 
Fire was well involved on arrival with flames showing from SE windows and heavy 
smoke coming from the North Side.  Initial exterior cut off was carried out on SE 
side whilst persons were accounted for.  The attacked was increased with ground 
monitor and aerial monitor and third alarm had been transmitted and crews began 
working on the north side trying to access the fire.  The fire could be seen through 
exterior windows but was hard to reach as was as later discovered in a false ceiling
Information 
Official 
the 
under 
Released 
Caution: The information contained in this report is subject to the provisions of the Official Information Act 1982 and the Privacy Act 1993. 
Neither the information nor the report should be released to any person outside Fire and Emergency NZ without prior approval