28 March 2024
Barry Murphy
[FYI request #24419 email]
Tēnā koe Mr Murphy
Thank you for your request to Kāinga Ora – Homes and Communities, dated 12 October 2023,
requesting the following information under the Official Information Act 1982 (the Act):
“Since 1st June 2023, for Teitei Drive development:
1./ Please provide a count of total complaints (including concerns) received via any source,
email, website, survey monkey, social media, etc; including count via same forms mentioned to
RDC, your partner in this project.
2./ If you are unable to provide the above within 10 working days, then I ask that you also
provide a copy of all the complaints as a secondary question, the sources name can be
redacted, but provide a copy of all the concerns or complaints.”
This is the third response that relates to your 13 requests for official information made under the Act
within a two-day period between 11 and 13 October 2023.
You have previously been provided with multiple responses to the same or similar requests for official
information after this 12 October 2023 request was made (OI 23 562, OI 23 630 and OI 23 703 refers).
In one of these responses provided on 16 November 2023 (OI 23 630) Kāinga Ora explained:
Kāinga Ora – Homes and Communities has received a number of enquiries from the public
about the proposed housing development at Teitei Drive, Ohakune, through a variety of
avenues, including emails to shared inboxes, emails to individual staff members, phone calls
and in person meetings. It is not possible to provide a breakdown of how many enquiries could
be considered complaints, without manually reviewing each piece of correspondence.
It was noted in another response provided on 18 October 2023 (OI 23 562) that the administrative
impact of attempting to collate information not centrally held would be significant:
Providing the information sought would involve a prohibitive amount of manual collation, as
staff would need to go through project records for each development Kāinga Ora has
underway or that have been completed in the requested timeframe. This would remove staff
from core duties for a substantial period of time and as a result, the greater public interest in
the effective and efficient administration of the public service would not be served.
Kāinga Ora has considered your 12 October 2023 request and our position remains that trying to
collate, assess and prepare for release any in scope information would involve a prohibitive amount of
collation. Your request is therefore refused under section 18(f) of the Act, as the information requested
cannot be made available without substantial collation and research.
Under section 28(3) of the Act, you have the right to seek an investigation and review by the
Ombudsman of this response. Contact details for the Ombudsman can be found at
www.ombudsman.parliament.nz.
Please note that Kāinga Ora proactively releases our responses to official information requests where
possible. Our response to your request may be published at
kaingaora.govt.nz/publications/official-
information-requests/ with your personal information removed.
Nāku noa, nā
Daniel Soughtton
Deputy Chief Executive - Central
