12 December 2023
Anon
[FYI request #24512 email]
Kia ora
Your Official Information Act request, reference: GOV-029180
Thank you for your email of 24 November 2023, asking for the following information under the Official
Information Act 1982 (the Act):
Please provide me with the copies of all Quarterly Customer Feedback Reports from 01/01/2018 to
present. If these Quarterly Customer Feedback Reports do not include the "area of the business
managing the individuals claim", then please include this information. Please include the number of
complaints by also the category of the nature of the complaint.
The Quarterly Customer Feedback reports are attached
We have included all reports from Q3 2018/19 (the first report) to Q1 2023/24 (the latest report). Please
note that the name of the report changed in Q4 2022/23 from the ‘Customer Feedback Report’ to the
‘Complaints Report.’
We have withheld some information about individual complaints to protect our clients’ privacy
In doing so, we have considered the public interest in making the information available and have
determined that it does not outweigh the need to protect the privacy of these individuals. This decision is
made under section 9(2)(a) of the Act.
As this information may be of interest to other members of the public
ACC may publish a copy of this response on ACC’s website. All requester data, including your name and
contact details, will be removed prior to release. The released response will be made available
www.acc.co.nz/resources/#/category/12. If you are not happy with this response
You can contact the Ombudsman
via [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Sara Freitag
Manager, Official Information Act Services
Government Engagement
GOV-029180 Page 1 of 1
Document Outline
