WELLINGTON
The Customhouse, 1 Hinemoa Street, Wellington
PO Box 2218, Wellington 6140
Phone: 04 901 4500 Fax: 04 901 4555 All general enquiries phone: 0800 428 786
Email: [email address] Website: www.customs.govt.nz
6 December 2023
Ref: OIA 23-417
Irene
By email
: [FYI request #24910 email]
Tēnā koe Irene
Transfer of request for information under the Official Information Act 1982
Thank you for your request of 28 November 2023 to the New Zealand Customs Service
(Customs) via the FYI Website, requesting the following information under the Official
Information Act 1982 (the Act):
“Under the OIA I request:
- Al internal emails regarding the long queues experienced at Auckland Airport on 26
November, including the formulation of the communications response;
- Any subsequent briefings, memos, aide-memoire or key learnings developed from
the events of 26 November.
- Any subsequent briefings, memos, aide-memoire or key learnings developed from
the events of 19 October when similar queues occurred from the extra charter flight.
I am also interested to know:
- What evidence does the NZCS have that increased passenger numbers were due
to "thanksgiving"?
- What passenger information does the New Zealand Customs Service receive and
at what interval regarding expected or actual passenger numbers (noting the Herald
reported "Auckland Airport shares flight and passenger data in advance"?
- What plans are in place to ensure this doesn't occur again in the short term,
particularly as we head into the Christmas/New Year period?”
I am transferring this request to the Civil Aviation Authority under section 14(b)(i ) of the Act.
The information requested is believed by the person dealing with the request to be more
closely connected with the functions of the Civil Aviation Authority.
You have the right, by way of complaint to the Office of the Ombudsman under section 28(3)
of the Official Information Act 1982, to seek an investigation and review of this decision.
Information about how to make a complaint is available online at:
www.ombudsman.parliament.nz , or you can phone 0800 802 602.
Nāku noa, nā
Debbie Kay
Manager, Correspondence, Reviews and Ministerial Servicing