29 January 2024
Scott
[FYI request #25253 email]
Kia ora Scott
Your Official Information Act request, reference: GOV-029712
Thank you for your FYI request of 20 December 2023, asking for the following information under the
Official Information Act 1982 (the Act):
A schedule of the business units and how many of there clients are subject to email redirection.
Client email addresses subject to an email redirection rule To respond to your request, we have used our claims management system, EOS, to review email addresses
with redirection rules. This method allowed us to confirm whether the email addresses belong to clients.
However, it does exclude email addresses that are not recorded in EOS, but are used by clients.
ACC has 75 client email addresses subject to email redirection
These email addresses are either linked to at least one client in EOS or are not linked to a client in EOS but
we have otherwise determined are emails used by clients. Some of these may also be linked to non-client
records. We have identified a further nine email addresses subject to email redirection, which were
previously linked to a client in EOS.
We are refusing to provide the business unit for each of the email addresses
Many clients have multiple claims, and the business unit, or department which is managing each one, such
as Assisted Recovery, Supported Recovery etc, can be different for each claim. Further, claims also move
between departments frequently.
As such, we are refusing the information requested in this part of your request as extracting the data would
require us to manually check all claims on each client’s record, requiring substantial collation and research.
This decision has been made under section 18(f) of the Act.
In making this decision, we considered extending our timeframe to respond and charging (as allowed under
the Act). However, it was determined that the resources required to extract the data would have a
significant impact on the everyday functions of the team(s) involved.
As this information may be of interest to other members of the public
ACC may publish a copy of this response on ACC’s website. All requester data, including your name and
contact details, will be removed prior to release. The released response will be made available
www.acc.co.nz/resources/#/category/12. If you are not happy with this response You can contact the Ombudsman
via [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Jason Hope
Acting Manager Official Information Act Services
Government Engagement
GOV-029712 Page 1 of 1
Document Outline
