24 January 2024
C Illana
[FYI request #25369 email]
Tēnā koe
Your request for official information, reference: HNZ00035680
Thank you for your email on 10 January 2024, asking for the following which has been considered
under the Official Information Act 1982 (the Act):
“Please provide the list of songs played while on hold with Healthline, in the order they
are played.”
Your request is refused under section 18(g) of the Act as the information requested is not held by
Te Whatu Ora and we have no reason to believe that the information is held by another entity
subject to the Act.
The information requested is more closely connected with the functions of
Healthline which is one
of the Government-funded Telehealth Services provided by Whakarongorau Aotearoa – New
Zealand Telehealth Services.
Whakarongorau welcomes on-line feedback about their national telehealth services including
Healthline and you can get in touch at
https://whakarongorau.nz/contact
People can call
Healthline on 0800 611 116 any day or time for free over-the-phone health advice,
information, and treatment from professional healthcare providers as outlined at
https://info.health.nz/services-support/health-and-disability-providers/healthline/
How to get in touch
If you have any questions, you can contact us at
[Health New Zealand request email].
If you are not happy with this response, you have the right to make a complaint to the Ombudsman.
Information about how to do this is available at
www.ombudsman.parliament.nz or by phoning
0800 802 602.
As this information may be of interest to other members of the public, Te Whatu Ora may proactively
release a copy of this response on our website. All requester data, including your name and contact
details, will be removed prior to release.
Nāku iti noa, nā
Michael Cleary
Acting OIA Manager
Government Services
TeWhatuOra.govt.nz
Te Whatu Ora, PO Box 793,
Wellington 6140, New Zealand