Job Description
Released
Quality Coordinator
(Surgical, Medicine, Clinical/Non Clinical Support, CHADS, Mental Health, Non
Clinical Support)
Position No:
152006-16 (Surgical Quality Co-ordinator)
152006-24 (Medicine Quality Co-ordinator)
152006-25 (Clinical/Non Clinical Support Quality Co-
under the Official Information Act 1982
ordinator)
152006-26
(CHADS
Quality
Co-ordinator)
152006-27
(Mental
Health
Quality
Co-ordinator)
Report To:
Quality
Manager
Liaise with:
Nurse Leader
Medical Leader
Business Leader
OSH staff
HOD’s
CNL’s
Departmental Managers
Other DHB’s
Quality Health New Zealand.
Relevant organisations
Standards New Zealand
Purpose Provide a high standard of customer services, quality systems, accreditation, risk and
fire management within Pacific Health.
Principal Accountabilities
1. Quality and Accreditation
• Maintains and supports a CQI culture across the _____________ Cluster through
working with managers, team leaders and staff.
• Ensures the preparedness of the _____________ Cluster for accreditation and
certification through proactively leading, auditing, and implementing changes to
meet the standard of QHNZ and Health and Disability Standard codes.
• Development of quality plans across the Cluster.
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• Provides hands-on development and delivery of documents and quality
processes and changes including policies, protocols, guidelines, quality plans.
• Maintains a focus on Continuous Quality Improvement throughout the Cluster.
Released
2. Customer
Services
• Manages responses to customer services issues and complaints in a timely and
efficient manner, and consistent with the expectations under Hospital Benchmark
Indicators (HBI’s).
• Meets and co-ordinates meetings between patients and / or their family and
under the Official Information Act 1982
whanau and members of the cluster where required to discuss patient outcomes.
3. Clinical Audit Support
• Works with clinical staff within the cluster to resource and support clinical audit.
• Liaises with the Medical Director on the level of clinical audit delivered.
4. Health and Safety
• Represents cluster issues at Health and Safety committee meetings.
• Identifies hazards and actively works to mitigate potential impacts.
• Works with employee representatives to minimise hazards when identified.
• Escalates issues to the relevant party where non-compliance with Health and
Safety legislation is identified.
5. Risk Management
• Represents the cluster on relevant risk management committees
• Promotes the completion of Risk Management registers across the cluster.
• Monitors Reportable events forms produced by the cluster through the Integrated
Quality and Risk Framework. Monitors progress on closing identified items, and
appropriately escalates either serious events, or where trends are identified of
similar incidents.
6. Fire and Emergency Management
• Works under the direction of the Quality Manager to monitor and ensure
compliance with fire procedures within the cluster.
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• Notifies Quality Manager of any events (eg. building projects) that may impact on
fire compliance within the organisation.
Released
7. Projects
Is involved, as either participant or manager, in project work around systems and
processes as required.
under the Official Information Act 1982
HEALTH AND SAFETY
You are expected to meet the health and safety requirements set out in BOPDHB
policies and protocols and any other requirements set out in the Health and Safety in
Employment Act 1992.
TREATY OF WAITANGI/CULTURAL COMPETENCIES
BOPDHB is committed to the principles of the Treaty of Waitangi
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The Person
Essential
• Experienced health professional
• Previous experience in health service management and /or quality systems
desirable.
• Knowledge of accreditation and certification processes
Released
• Knowledge of Health and Safety legislation and requirements
• Understanding of the needs for and functions of clinical audit processes
• Competent in use of Word, Excel, Outlook and internet
Personal Attributes
• Excellent communication skills across a wide cross sector of people
• Maintains and demonstrates high professional standards
under the Official Information Act 1982
• Works well with multidisciplinary teams
• Detail and outcome focused
• Works well independently and as part of a team
• A strong commitment to “doing” and “finishing”
• Works well under pressure
• Perseverance
• Commits to team work and collective team achievement
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Document Outline
