7 June 2024
Anon
[FYI request #26950 email] Kia ora Anon
Your Official Information Act request, reference: GOV-032585
Thank you for your request of 23 May 2024, asking for information regarding business rules under the
Official Information Act 1982 (the Act). I have provided a response to each of your questions in turn:
1. In your OIA response GOV-030407, you included the rules "Two month Maximum cover decision
timeframe"; however, the rules linked to that rule were not included in the response. Please provide
the following linked rules: - Complicated claim definition - Maximum cover decision timeframe - Advising client of four month maximum cover decision timeframe
Please find attached:
• Complicated claim definition – Business rule
• Maximum cover decision timeframe – Business term
As staff names were not requested, they have been deemed out of the scope of your request and removed.
The business rule
Advising client of four month maximum cover decision timeframe no longer exists. As
such, we are refusing your request for this business rule. This decision is made under section 18(e) of the
Act.
2. If these rules are already publicly available, please specify the OIA request response number that
they are under, and provide the specific web address for those documents.
We are unable to easily ascertain if these, or any other business rules have been provided in any previously
published OIA responses. Therefore, we are refusing your request as finding the information would require
us to manually review hundreds of published responses, requiring substantial collation and research. This
decision is made under section 18(f) of the Act. In doing so, we considered extending our timeframe to
respond and charging (as allowed under the Act). However, it was determined that the resources required
to extract the data would have a significant impact on the everyday functions of the team(s) involved.
If any business rules have been provided within published OIA responses, you can locate these on our
website here:
www.acc.co.nz/resources#/category/12.
3. If all of ACC's rules are provided on ACC's website, please provide me with the web address to where
I can find the list of rules, and links to those documents.
Please refer to ACC’s response dated 5 June 2024 (ref: GOV-032587 fyi-request-26951-
[email address]) in which we provided a list of business rules. All business rules are not
GOV-032585 Page 1 of 2
published on ACC’s website. As such, we are refusing your request for links to the business rules, as the
information does not exist. This decision is made under section 18(e) of the Act.
As this information may be of interest to other members of the public
ACC may decide to proactively release a copy of this response on ACC’s website. All requester data,
including your name and contact details, will be removed prior to release. The released response will be
made availabl
e www.acc.co.nz/resources/#/category/12. If you have any questions about this response, please get in touch
You can email me at
[email address]. If you are not happy with this response, you can also
contact the Ombudsman
via [email address] or by phoning 0800 802 602. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Christopher Johnston
Manager Official Information Act Services
Government Engagement
GOV-032585 Page 2 of 2
Document Outline
