07 19 09 2023.pdf

19/09/2023– Situation Report Week 2
As at 11.47am on 19/09/2023 prepared by Crispian

Distributed  All GEDT members
to
Key
Anusha Guler and Crispian

Contacts

Previous
2 ELT Standup SITREPS 2 18092023 - FINAL.docx
ELT SITREP
Overview
Summary of the current event
•  Close of nominations at midday Friday 15 September
•  Ballot papers were checked and finalised and sent to
for printing.
•  Wild weather over the weekend (16-17/09)
•  EasyVote documents being printed
•  Special ballot papers completely printed
•  Ordinary ballot papers printed.

Voting
UPDATE ON ISSUES:
Services
EMS – AZURE ACTIVE DIRECTORY (AD) – TUPU INTERPLAY UPDATE
(VS)
•  eLearning helpdesk is still receiving a significant number of calls
•  Metrics show a high number of VP staff are not successfully logging in to Tupu on their first go –
they are needing a lot of support
•  Learning Works (eLearning support provider) is looking into the apparent failure of Tupu to
generate logins on 14 September
•  IT is still investigating on the ‘error writing to database’ issue failure of Tupu to generate logins.
•  EMS parameters are going to be adjusted to increase the timeframes for triggering the creation of
AD credentials
•  Presentation is being prepared for the Recruitment & Rostering Managers (and their staff), to help
them navigate the issues they are experiencing.
•  Zendesk licences are being procured for scale-up of eLearning helpdesk.
•  eLearning demand on Tableau (orange is 2023):

UPDATE ON BALLOT PAPERS:
•  All Advanced copies due 25th September of Special ballot papers (E2, E2-G and E2-M) have been
printed.
•  Advanced copies of Ordinary ballots: 46 electorates printed, 7 despatched already to electorate
HQs. Awaiting update on other electorates.
•
Petone expect to finish printing ballots by tomorrow.
ACTIONS
1.  VS is increasing number of staff to assist with the helpdesk.
Enrolment
GENERAL UPDATE
•  No risks or issues to report
•  Processing of enrolment applications continues.  Demand has spiked a little, but that is to be
expected following the recent increase in media activity and campaigning around the election.
IT
UPDATE ON ISSUES:
•  eLearning Tupu access issues – Options identified in collaboration with Voting Services which will
improve user experience.  Decisions required to progress, these are being documented and
circulated - 19/09.
•  Data Platform issues – Platform now up to date.  The ‘Dbt’ (Data Extract Software) update is
planned for 20/9.
•  Connectivity and call Quality Issues on Interactive Voice Recognition (IVR) systems – Working
through with One.NZ.
•  Commission Infrastructure resilience – Disaster Recovery (DR) testing successfully completed on
18/09.
•  Security update patching between now and the election period –Microsoft End User Device
patches are progressing well, server patching to complete by end of this week.  No issues
anticipated.  Config changes will be applied this week to ensure Android devices are not patched
between now and the election.
•  Key Person risk – Work in progress. Target moved to 21/9
Comms &
GENERAL UPDATE:
Education
Key themes
•  Today is Suffrage Day
•  Definition of Kaupapa Māori voting places – what is defining them from other voting places based
in marae, kura kaupapa etc?
Media
•  Increasing volume of enquires with a focus on services to Māori voters, Kids Voting and regional
information.
•  DCE, Operations interviewed on Newstalk ZB on Kids Voting yesterday.
•  Two interviews by CEO this morning, one The Platform and another Mediaworks.
Social Media
•  A lot of political opinion being shared; more questions about election advertising.
Daily key metrics
•  11 media enquiries
•  69 enquiries and comments on social media in the past 24 hours
•  21,483 visitors to vote.nz

ACTION:
1.  Media response provided to Stuff and Whakaata Māori following media release by Associate
Professor Veronica Tawhai.
Customer
GENERAL UPDATE:

Services
•  Since yesterday, the team had 301 tickets created, received 30 phone calls and made 16 outbound
calls. 90.2% of tickets were resolved in one touch.
•  There are 22 complaints on hand across the business units.
•  Developing a report due to a number of voters requesting to be removed from the roll

ACTION:
1.  Considered options to relocate the Customer Service team due to the Brewtown Festival on
election day, the 14th October.
This is now CLOSED. This morning, the owner confirmed the festival will be located in a distance
from the building, and the noise level will not be disruptive for CS work on that day.
Strategic
INSIGHTS:
Engagement  •  No risks or issues to report.
and
•  Feedback from engaging with Tangata Whenua:
Partnership
•  Asking about why they (marae, kura etc) weren’t chosen as Kaupapa Māori voting places or
involved in identifying where they should be.
•  Some apprehension expressed around pronunciation of names in voting places, has led to
some reluctance to participate.
•  A number of people have noted feeling uncomfortable about getting personalised letters from
candidates and appeared unclear that this has likely come from being on the roll (often this is
coming from first-time voters).
People and
GENERAL UPDATE:
Culture
Field staff mentioned reference checks as a bottleneck.
Recruitment is going well.
Assuming all the offers are accepted, and pre-employment checks receive offers the hire
figure will be 17339.
•  Shortlist 2671
•  Interviews booked 11978
•  Interviews 5375
•  Pre-employment checks 1023
•  Offers 2561
•  Onboarding 1927
•  Hired 11828
This puts total hired to 13,755
FOR YOUR INFORMATION

MetService
Forecast for
19 Sep

Severe
On Wednesday a moist northwesterly flow strengthens over the South Island bringing a high
Weather
confidence in warning amounts of rain for Fiordland and the far south of Westland. There is also a
Outlook
high confidence in severe gale northwesterlies affecting Canterbury, Otago, Southland and
Fiordland.
On Thursday and active front preceded by a strong northwesterly flow moves north onto the south of
the South Island. There is then a high confidence in warning amounts of rain for Fiordland,
Westland, and the headwaters of the Canterbury and Otago lakes and rivers. There is a low
confidence in warning amounts of rain for Southland and Otago. There is a moderate confidence in
severe gales affecting the far south of the North Island, Marlborough and Canterbury. There is a low
confidence in heavy snow affecting higher parts of Otago.
On Friday the front is expected to move north over the upper South Island. There is then a moderate
confidence in warning amounts of rain for the north of Westland, the headwaters of the Canterbury
lakes and rivers, Buller, Nelson and the far west of Marlborough. There is a low confidence in warning
amounts of snow for the Canterbury high country.
On Saturday the front moves north onto the North Island and there is then a low confidence in
warning amounts of rain for the Tararua range, Taranaki, the central North Island high country and
the eastern ranges of the Bay of Plenty.

MetService Tuesday
Extended
North Island: Partly cloudy with isolated showers in the west, south of Waitomo. Fine elsewhere.
Forecast 19-
South Island: Periods of rain in the west. Mostly fine elsewhere, but the odd shower in the south.
22 Sep
Wednesday
North Island: Generally fine, but the odd shower in the west from Taranaki southwards. South Island:
Occasional rain in the west, possibly heavy in Fiordland. Fine elsewhere.
Thursday
North Island: Mostly fine, but the odd shower in the west. South Island: Rain in the west and south
with some heavy falls. Partly cloudy elsewhere from Canterbury northwards. Northwest gales in
exposed places.
Friday
North Island: Becoming cloudy with showers for most, but mainly fine in the east. South Island: Rain
with heavy falls spreading north, and gradually easing or clearing in the south.
Saturday
North Island: Cloudy with rain for most, some possibly heavy. Strong northerly winds. South Island:
Rain with some heavy falls in the north, isolated showers in the south, but mainly in Fiordland and
Westland.
Chatham Islands
Cloudy periods. A few late showers possible on Saturday and northwesterlies strengthening.

19/09/2023– Situation Report Week 2
As at 3.56pm on 19/09/2023 prepared by Crispian
approved by Anusha Guler
Distributed  ELT members
to
Key
Anusha Guler and Crispian

Contacts
Previous
2 ELT Standup SITREPS 2 18092023 - FINAL.docx
ELT SITREP
Overview
Summary of the current event
•  Close of nominations at midday Friday 15 September
•  Ballot papers were checked and finalised and sent to
for printing.
•  Wild weather over the weekend (16-17/09)
•  EasyVote documents being printed
•  Special ballot papers print completed
•  Ordinary ballot papers being printed and distributed to electorates.
Voting
UPDATE ON ISSUES:
Services
EMS – AZURE ACTIVE DIRECTORY (AD) – TUPU INTERPLAY UPDATE
(VS)
•  eLearning helpdesk is still receiving a significant number of calls.
•  Metrics show a high number of VP staff are not successfully logging in to Tupu on their first
attempt
•  Learning Works (eLearning support provider) is looking into the apparent failure of Tupu to
generate logins on 14 September
•  IT is still investigating the ‘error writing to database’ issue failure of Tupu to generate logins.
•  EMS parameters are going to be adjusted to increase the timeframes for triggering the creation of
AD credentials
•  Information is being prepared for the Recruitment & Rostering Managers (and their staff), to help
them navigate the issues they are experiencing.
•  Zendesk licences are being procured for scale-up of eLearning helpdesk.
•  eLearning demand on Tableau (orange is 2023):

UPDATE ON BALLOT PAPERS:
•  All Overseas Special ballot papers (E2, E2-G and E2-M) have been printed.
•  Advanced copies of Ordinary ballots: 46 electorates printed, 7 despatched already to electorate
HQs.
•
Petone expect to finish printing ballots by tomorrow.
•  ISSUE: One issue found relating to quality assurance – NZ Post found Mana electorate inserts in
the stock of Wellington Central. Isolated this print and more testing is being undertaken.
ACTIONS
1.  Overseas operations has reallocated resources to assist with eLearning helpdesk.
Enrolment
GENERAL UPDATE
•  Enrolment is now 90.1%
•  Youth enrolment is now at 73.7%.
•  ISSUE: Uncovered a missing page from the Ohāriu enrolment rollbooklet. The team is looking into
the issue.
IT
UPDATE ON ISSUES:
•  eLearning Tupu access issues – Options identified in collaboration with Voting Services which will
improve user experience.  Decisions required to progress, these are being documented and
circulated - 19/09.
•  Data Platform issues – Platform now up to date.  The ‘Dbt’ (Data Extract Software) update is
planned for 20/9.
•  Connectivity and call Quality Issues on Interactive Voice Recognition (IVR) systems – Working
through with One.NZ.
•  Commission Infrastructure resilience – Disaster Recovery (DR) testing was successfully completed
on 18/09.
•  Security update patching between now and the election period –Microsoft End User Device
patches are progressing well, server patching to complete by end of this week.  No issues
anticipated.  Configuration changes will be applied this week to ensure Android devices are not
patched between now and the election.
•  Key Person risk – Work in progress. Target moved to 21/9
Comms &
GENERAL UPDATE:
Education
Key themes
•  Today is Suffrage Day
•  Definition of Kaupapa Māori voting places – what is defining them from other voting places based
in marae, kura kaupapa etc.
Media
•  Increasing volume of enquires with a focus on services to Māori voters, Kids Voting and regional
information.
•  DCE, Operations interviewed on Newstalk ZB on Kids Voting yesterday.
•  Two interviews by CEO this morning, one The Platform and another Mediaworks.
Social Media
•  A lot of political opinion is being shared; more questions about election advertising.
Daily key metrics
•  11 media enquiries
•  69 enquiries and comments on social media in the past 24 hours
•  21,483 visitors to vote.nz
ACTION:
1.  Media response provided to Stuff and Whakaata Māori following media release by Associate

Professor Veronica Tawhai.
2.  Comms and VS are producing key messages for kaupapa Māori voting places.
Customer
GENERAL UPDATE:
Services
•  Since yesterday, the team had 301 tickets created, received 30 phone calls and made 16 outbound
calls. 90.2% of tickets were resolved in one touch.
•  There are 22 complaints on hand across the business units.
ACTION:
1.  Considered options to relocate the Customer Service team due to the Brewtown Festival on
election day, the 14th October.
This is now CLOSED. This morning, the owner confirmed the festival will be located in a distance
from the building, and the noise level will not be disruptive for CS work on that day.
Strategic
INSIGHTS:
Engagement  •  Feedback from engaging with Tangata Whenua:
and
•  Asking about why they (marae, kura etc) weren’t chosen as Kaupapa Māori voting places or
Partnership
involved in identifying where they should be.
•  Some apprehension expressed around pronunciation of Te Reo names in voting places, has
led to some reluctance to participate.
•  A number of people have noted feeling uncomfortable about getting personalised letters from
political parties. This has likely come from being on the roll, which is provided to political parties.
•  NOTE: Enrolment produces a monthly extraction of the roll to all political parties.
People and
GENERAL UPDATE:
Culture
Field staff mentioned reference checks as a bottleneck.
Recruitment is going as planned.
Assuming all the offers are accepted, and pre-employment checks receive offers the hire
figure will be 17339.
•  Shortlist 2671
•  Interviews booked 11978
•  Interviews 5375
•  Pre-employment checks 1023
•  Offers 2561
•  Onboarding 1927
•  Hired 11828
This puts total hired to 13,755
FOR YOUR INFORMATION

19/09/2023– Situation Report Week 2
As at 1100 on 19/09/2023 prepared by Paul

Distributed to
GEDT members
Key Contacts
Paul

Status of the issue/s  Update on Issues:
•  eLearning Tupu access issues – Options identified in
collaboration with Voting Services which will improve user
experience. Decisions required to progress, these are being
documented and circulated 19/09.
•  Data Platform issues – Platform now up to date.  The ‘Dbt’
(Data Extract Software) update is planned for 20/9.
•  Connectivity and call Quality Issues on IVR systems –
Working through with One.NZ.
•  Commission Infrastructure resilience – DR testing
successfully completed on 18/09.
•  Security update patching between now and the election
period –Microsoft End User Device patches are progressing
well, Server patching to complete by end of this week. No
issues anticipated.  Config changes will be applied this week
to ensure Android devices are not patched between now and
the election.
•  Key Person risk – Work in progress. Target moved to 21/9.