08 20 09 2023.pdf

20/09/2023– Situation Report Week 2
As at 12.29pm on 20/09/2023 prepared by Paula-Ann

Distributed  All GEDT members
to
Key
Anusha Guler and Crispian

Contacts

Previous
2 ELT Standup SITREPS 2 19092023 - FINAL.docx
ELT SITREP
Overview
Summary of the current event
•  At 9:14am at a depth of 11km a magnitude 6.0 earthquake in Canterbury
•  Ballot papers were checked and finalised and sent to  6(a)  for printing.
•  Wild weather over the weekend (16-17/09)
•  EasyVote documents being printed
•  Special ballot papers completely printed
•  Ordinary ballot papers printed.

Voting
UPDATE ON ISSUES:
Services (VS)   OVERVIEW:
•  Tuesday 19 September, we were informed that an NZ Post Mail inserter operator in the
Christchurch site found 2 bundles of the Mana voting insert mixed in with the Wellington
Central EASYVOTE inserts.
•  The box was labelled Wellington Central and contains Wellington Central inserts as well.
•   At that point they had mail inserted 16,000 of Wellington Central. They were quarantined
along with all of the printed output for Wellington Central A and B.
ISSUE STATUS:
•
6(a)  has confirmed they will do a full re-print for both Wellington Central and Mana.
•  Wellington Central has done the reprint in Christchurch overnight and it will be delivered to
the Christchurch mail house site today
•  Mana will be printed today and delivered to the Auckland mail house site tomorrow.
•  Both electorates were on the same lay which is the source of the issue.
•  This issue has not significantly impacted on our delivery timeframes.

eLearning Issue
ISSUE STATUS
•  eLearning helpdesk continues to receive a steady number of calls.
•  The helpdesk still has not received Zendesk licenses
•  IT and eLearning Tier 2 support continue to look into cases where user credentials have not
been generated
•  Presentation to Recruitment & Rostering Managers was presented this morning, with 122
participants.

Action: Confirmation on status of Zendesk licenses required.

Enrolment
GENERAL UPDATE
•  Missing page in one Main Roll for Electorate 33.  This was isolated issue to one book –
detailed checks have not, identified any other issues.
•
6(a)  is still investigating the cause and will provide a report to the Commission in due
course.
•  The printing of electoral rolls has not been interrupted.
Action:  Continue QA on roll print at

6(a)
Ballot Paper

and

Enrolment

roll delivery


6(a)

Action: Print Advisors are now speaking to the Print Company to investigate into the delivery issue
at Epsom. They will also reinforce the delivery instructions again with all Print Companies today.
Grace will continue update the Taskforce.
IT
NEW ISSUES:
•  eLearning Tupu access issues – Change to be raised today to bring forward the date that
new starters Active Directory accounts will be set up. Currently set to 5 days ahead of their
start date. More analysis required to determine the risks of enabling accounts earlier and
how this can be effectively/clearly communicated to those who are part way through the
process of on-boarding.  
•  Data Platform issues –Upgrade was successfully completed this morning.
•  Connectivity and call Quality Issues on Election Night IVR – Feedback from the dress
rehearsal has been reviewed and actions assigned to One.NZ / VS. GETP team meeting
with VS today to review next steps.  
•  Security update patching between now and the election period –Microsoft End User
Device patches are progressing well, server patching to complete by end of this week.
Comms to be sent out today to request all Win11 devices to be connected to internet so
updates can occur. Android devices will also need to be turned on to get the config update
(to stop any more updates being deployed).  
•  Key Person risk – Work in progress. Target moved to 21/09

Comms &
GENERAL UPDATE:
Education
Media
Key themes: services to Māori voters, youth enrolment and turnout – several stories underway.
Approved response about NZ Loyal and issues with submitting their list has been provided.

Social Media
More questions about election advertising, more political opinions being shared. Kaupapa Māori
voting place comment – mention of apartheid.

Daily key metrics
•  7 media enquiries
•  108 enquiries and comments on social media in the past 24 hours
•  27,721 visitors to vote.nz

Action:   Advertising - new Māori Media Network ad lib has been recorded and is ready for

approval today to replace the one that had an issue last week.

Customer
GENERAL UPDATE:
Services
•  Since yesterday, the team had 271 tickets created, received 27 phone calls and made 11
outbound calls. 85.2% of tickets were resolved in one touch. We have started getting
enquiries about the EasyVote cards.
•  There are 7 complaints on hand across the business units. No major risk or issue to raise.
•  We continue to be vigilant around any enquiries about Loyal NZ and make sure these are
escalated to Legal immediately.

Strategic
INSIGHTS:
Engagement
•  Receiving regular questions around the unpublished roll and some frustration around the
and
criteria. People are linking this to having their privacy breached and an example of why
Partnership
there is mistrust of the system.

People and
GENERAL UPDATE:  Requires update
Culture
•  Hired 11828
This puts total hired to 13,755
FOR YOUR INFORMATION
MetService
Forecast for
20 Sep

Severe
On Thursday an active front preceded by a strong northwesterly flow moves north over the lower South
Weather
Island. There is then a high confidence in warning amounts of rain for Fiordland, Westland, and the
Outlook
headwaters of the Canterbury and Otago lakes and rivers. There is a moderate confidence in warning
amounts of rain for Southland, Clutha and inland Otago. There is a high confidence in winds reaching severe
gale force about the Southern Alps in Otago and Canterbury and a low confidence in severe gale force winds
for the west of Marlborough and the Marlborough Sounds and also Wellington and the south of Wairarapa.

On Friday the front is expected to move north over the central and upper South Island. There is then a high
confidence in warning amounts of rain for Westland and the headwaters of the Canterbury lakes and rivers.
There is a low confidence in warning amounts of snow for the Canterbury high country. There is a low

confidence in severe gale force winds affecting the west of Marlborough, the Marlborough Sounds and also
Wellington and the south of Wairarapa. There is a low confidence in warning amounts of rain for Buller and
the far west of Nelson.

On Saturday the front moves north over the upper South Island and onto the North Island. There is then a
low confidence in warning amounts of rain for Nelson, the west of Marlborough and the Marlborough
Sounds, the Tararua Range, Taranaki, the central North Island high country and the eastern ranges of the Bay
of Plenty.

The front is expected to move away to the east on Sunday but there is still a low confidence that it could
bring warning amounts of rain to the ranges of the eastern Bay of Plenty then.

MetService
Thursday
Extended
North Island: Mostly fine, but the odd shower in the west. South Island: Rain in the west and south with
Forecast 19-
some heavy falls. Partly cloudy elsewhere from Canterbury northwards. Northwest gales in exposed places.
22 Sep
Friday
North Island: Becoming cloudy with showers for most, but mainly fine in the east. South Island: Rain with
heavy falls spreading north, and gradually easing or clearing in the south. Snow may lower to 500 metres in
Canterbury.
Saturday

North Island: Cloudy with rain for most, some possibly heavy. Strong northerly winds. South Island: Rain with
some heavy falls in the north. Early rain also for Canterbury, with snow likely above 500 metres. isolated
showers in the south, but mainly in Fiordland and Westland.
Chatham Islands
Cloudy periods. A few late showers possible on Saturday and northwesterlies strengthening.

20/09/2023– Situation Report Week 2
As at 12.29pm on 20/09/2023 prepared by Paula-Ann

Distributed to
ELT members
Key Contacts
Anusha Guler and Crispian

Previous ELT
2 ELT Standup SITREPS 2 19092023 - FINAL.docx
SITREP
Overview
Summary of the current event
•  At 9:14am at a depth of 11km a magnitude 6.0 earthquake in Canterbury
•  Ballot papers were checked and finalised and sent to
for printing.
6(a)
•  Wild weather over the weekend (16-17/09)
•  EasyVote documents being printed.
•  Special ballot papers completely printed.
•  Ordinary ballot papers printed.

Voting Services
UPDATE ON ISSUES:
(VS)
OVERVIEW:
•  Tuesday 19 September, we were informed that an NZ Post Mail inserter operator in the
Christchurch site found 2 bundles of the Mana voting insert mixed in with the Wellington
Central EASYVOTE inserts.
•  The box was labelled Wellington Central and contains Wellington Central inserts as well.
•   At that point they had mail inserted 16,000 of Wellington Central. They were quarantined
along with all of the printed output for Wellington Central A and B.
ISSUE STATUS:
•  6(a)  has confirmed they will do a full re-print for both Wellington Central and Mana.
•  Wellington Central has done the reprint in Christchurch overnight and it will be delivered to
the Christchurch mail house site today.
•  Mana will be printed today and delivered to the Auckland mail house site tomorrow.
•  both electorates were on the same lay which is the source of the issue.
•  This issue has not significantly impacted our delivery timeframes.

eLearning Issue
ISSUE STATUS
•  eLearning helpdesk continues to receive a steady number of calls.
•  The helpdesk still has not received Zendesk licenses.
•  IT and eLearning Tier 2 support continue to look into cases where user credentials have not
been generated.
•  Presentation to Recruitment & Rostering Managers was presented this morning, with 122
participants.

Action: Confirmation on status of Zendesk licenses required.
Enrolment
GENERAL UPDATE
•  Missing page in one Main Roll for Electorate 33.  This was isolated issue to one book –
detailed checks have not, identified any other issues.
•
is still investigating the cause and will provide a report to the Commission in due
6(a)

course.
•  The printing of electoral rolls has not been interrupted.
Action:  Continue QA on roll print at

6(a)
Ballot Paper and

Enrolment roll

delivery




Action: Print Advisors are now speaking to the Print Company to investigate into the delivery issue
at Epsom. They will also reinforce the delivery instructions again with all Print Companies today.
Grace will continue update the Taskforce.
IT
NEW ISSUES:
•  eLearning Tupu access issues – Change to be raised today to bring forward the date that
new starters Active Directory accounts will be set up. Currently set to 5 days ahead of their
start date. More analysis required to determine the risks of enabling accounts earlier and
how this can be effectively/clearly communicated to those who are part way through the
process of on-boarding.  
•  Data Platform issues – Upgrade was successfully completed this morning.
•  Connectivity and call Quality Issues on Election Night IVR – Feedback from the dress
rehearsal has been reviewed and actions assigned to One.NZ / VS. GETP team meeting
with VS today to review next steps.
•  Security update patching between now and the election period –Microsoft End User
Device patches are progressing well, server patching to complete by end of this week.
Comms to be sent out today to request all Win11 devices to be connected to internet so
updates can occur. Android devices will also need to be turned on to get the config update
(to stop any more updates being deployed).  
•  Key Person risk – Work in progress. Target moved to 21/09

Comms &
GENERAL UPDATE:
Education
Media
Key themes: services to Māori voters, youth enrolment and turnout – several stories underway.
Approved response about NZ Loyal and issues with submitting their list has been provided.

Social Media
More questions about election advertising, more political opinions being shared. Kaupapa Māori
voting place comment – mention of apartheid.

Daily key metrics
•  7 media enquiries
•  108 enquiries and comments on social media in the past 24 hours
•  27,721 visitors to vote.nz

Action:   Advertising - new Māori Media Network ad lib has been recorded and is ready for
approval today to replace the one that had an issue last week.

Customer Services
GENERAL UPDATE:
•  Since yesterday, the team had 271 tickets created, received 27 phone calls, and made 11

outbound calls. 85.2% of tickets were resolved in one touch. We have started getting
enquiries about the EasyVote cards.
•  There are 7 complaints on hand across the business units. No major risk or issue to raise.
•  We continue to be vigilant around any enquiries about Loyal NZ and make sure these are
escalated to Legal immediately.

Strategic
INSIGHTS:
Engagement and
•  Receiving regular questions around the unpublished roll and some frustration around the
Partnership
criteria. People are linking this to having their privacy breached and an example of why
there is mistrust of the system.

People and Culture  GENERAL UPDATE:
•  Total hired figure 14,497 including offers made 16778

FOR YOUR INFORMATION
MetService
Forecast for 20 Sep

Severe Weather
On Thursday an active front preceded by a strong northwesterly flow moves north over the lower South
Outlook
Island. There is then a high confidence in warning amounts of rain for Fiordland, Westland, and the
headwaters of the Canterbury and Otago lakes and rivers. There is a moderate confidence in warning
amounts of rain for Southland, Clutha and inland Otago. There is a high confidence in winds reaching severe
gale force about the Southern Alps in Otago and Canterbury and a low confidence in severe gale force winds
for the west of Marlborough and the Marlborough Sounds and also Wellington and the south of Wairarapa.

On Friday the front is expected to move north over the central and upper South Island. There is then a high
confidence in warning amounts of rain for Westland and the headwaters of the Canterbury lakes and rivers.
There is a low confidence in warning amounts of snow for the Canterbury high country. There is a low
confidence in severe gale force winds affecting the west of Marlborough, the Marlborough Sounds and also
Wellington and the south of Wairarapa. There is a low confidence in warning amounts of rain for Buller and
the far west of Nelson.

On Saturday the front moves north over the upper South Island and onto the North Island. There is then a
low confidence in warning amounts of rain for Nelson, the west of Marlborough and the Marlborough

Sounds, the Tararua Range, Taranaki, the central North Island high country and the eastern ranges of the Bay
of Plenty.

The front is expected to move away to the east on Sunday but there is still a low confidence that it could
bring warning amounts of rain to the ranges of the eastern Bay of Plenty then.

MetService
Thursday
Extended Forecast
North Island: Mostly fine, but the odd shower in the west. South Island: Rain in the west and south with
19-22 Sep
some heavy falls. Partly cloudy elsewhere from Canterbury northwards. Northwest gales in exposed places.
Friday
North Island: Becoming cloudy with showers for most, but mainly fine in the east. South Island: Rain with
heavy falls spreading north, and gradually easing or clearing in the south. Snow may lower to 500 metres in
Canterbury.
Saturday
North Island: Cloudy with rain for most, some possibly heavy. Strong northerly winds. South Island: Rain with
some heavy falls in the north. Early rain also for Canterbury, with snow likely above 500 metres. isolated
showers in the south, but mainly in Fiordland and Westland.
Chatham Islands
Cloudy periods. A few late showers possible on Saturday and northwesterlies strengthening.

6(a)