IR-01-24-19034
1 July 2024
Amanda Murtagh
[FYI request #27076 email]
Tēnā koe Amanda
Request for information
Thank you for your Official Information Act 1982 (OIA) request dated 30 May 2024. You
requested:
Please provide dates and times between 1 June 2020 and 30 May 2024 where
the recording of phone calls to the Police Communications Centre via 111 and
105 were not operational and the audio recordings from phone calls could not be
captured.
Audio recordings of 111 and 105 calls can fail unexpectedly on rare occasions, and
Police is not necessarily aware that it has failed until there is a need to retrieve and
review the recording. Police does not listen to every recording by default, therefore
identifying the exact number of times that a 111 or 105 call did not record is not possible
and would require reviewing millions of calls.
The recording system also has scheduled or unscheduled outages that mean recordings
are not captured in these time windows at some sites. Outages in the period you
requested are listed in the table below.
Table 1. Call recording system scheduled and unscheduled outages, 1 June 2020 - 30 May 2024.
Outage Date
Outage time
Site
27 Jul 2020
six days, exact time unknown
Kāpiti
19 Nov 2020
three hours, exact time unknown Central
8 Jun 2021
08:38:00 - 10:37:00
Central
29 Jun 2021
10:04:26 - 12:18:06
Southern
20 Jun 2022
17:31:12 - 17:36:02
Central
20 Jun 2022
17:37:11 - 17:43:31
Piki Ki Te Ao
8 Dec 2022
12:12:08 - 13:08:59
Northern
8 Dec 2022
12:09:53 - 12:16:48
Piki Ki Te Ao
8 Dec 2022
12:22:25 - 12:29:45
Central
8 Dec 2022
11:41:48 - 11:49:09
Southern
8 Dec 2022
11:40:18 - 11:47:29
Kāpiti
9 Mar 2023
13:09:00 - 13:26:09
Piki Ki Te Ao
9 Mar 2023
14:44:27 - 14:52:25
Kāpiti
9 Mar 2023
13:24:28 - 15:20:03
Northern
Police National Headquarters
180 Molesworth Street. PO Box 3017, Wellington 6140, New Zealand.
Telephone: 04 474 9499. Fax: 04 498 7400. www.police.govt.nz
9 Mar 2023
14:26:51 - 14:37:32
Southern
1 May 2023
10:24:36 - 10:30:30
Piki Ki Te Ao
1 May 2023
10:24:33 - 10:30:09
Kāpiti
1 May 2023
11:04:35 - 11:10:15
Southern
1 May 2023
10:35:12 - 10:41:01
Central
1 May 2023
10:35:10 - 10:59:10
Northern
11 Dec 2023
10:03:31 - 10:11:13
Northern
11 Dec 2023
09:38:36 - 09:45:43
Central
11 Dec 2023
09:51:36 - 09:57:41
Kāpiti
11 Dec 2023
09:48:17 - 09:55:49
Southern
11 Dec 2023
09:38:51 - 09:45:06
Piki Ki Te Ao
28 Feb 2024
14:20:38 - 14:26:52
Southern
28 Feb 2024
14:18:58 - 14:50:00
Northern
28 Feb 2024
14:21:17 - 14:27:38
Kāpiti
28 Feb 2024
14:17:23 - 14:25:25
Piki Ki Te Ao
28 Feb 2024
14:19:48 - 14:26:15
Central
30 Apr 2024
12:20:35 - 12:28:15
Kāpiti
30 Apr 2024
12:28:53 - 12:37:03
Northern
30 Apr 2024
12:22:38 - 12:28:42
Southern
30 Apr 2024
12:24:41 - 12:31:55
Central
30 Apr 2024
12:27:46 - 12:34:34
Piki Ki Te Ao
9 May 2024
19:13:57 - 20:22:15
Northern
Please note that as part of its commitment to openness and transparency, Police
proactively releases some information and documents that may be of interest to the
public. An anonymised version of this response may be publicly released on the New
Zealand Police website.
Ngā mihi
A/Superintendent Bronwyn Marshall
Director Emergency Communications Centres (Relieving)
