Utility Vehicles
Support Requirements
Statement of Work
1982
Context for Utility Vehicle Through Life Support Act
Concept
As a key component of the acquisition of the Utility Vehicles (UV) and its related
Integrated Logistic Support (ILS) the NZDF also seeks proposals for Through Life
Support (TLS) for the vehicles from Respondents. Both the initial acquisition costs
and the TLS costs will be assessed to jointly establish the Whole of Life Costs of any
proposal.
Information
ILS for the UV is intended to work within the current NZDF maintenance philosophy
and existing support procedures. The NZDF has established relationships and
partnerships with local and international industry; some who provide direct support at
the operational and tactical logistics levels. Lockheed Martin New Zealand (LMNZ), is
NZDF’s strategic logistics partner and provides engineering, warehousing,
maintenance and logistics support. Some Original Equipment Manufacturer (OEM)
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providers of major equipment have embedded Logistics Support Managers (LSM)
and Field Service Representatives (FSR) providing in-depth logistics support to major
vehicle fleets.
the
The TLS for the vehicles is intended to operate under similar arrangements. The
NZDF and LMNZ will undertake scheduled and unscheduled light, medium and
heavy repairs and maintenance on the Vehicles and related equipment. Similarly,
NZDF/LMNZ will normally undertake operator and maintenance training in support of
the vehicles. under
The NZDF intends to establish an agreement (Through Life Support Contract
(
TLSC)) with the successful Respondent (
’the Contractor’) to allow for; technical
support, maintenance support, training, and spares support. Where the NZDF
requires maintenance tasks to be completed by external organisations, NZDF intends
to use repair agencies that are authorised and supported by the Contractor. The split
of work between NZDF/LMNZ and any Contractor authorised repair agencies would
be agreed during the establishment of the TLSC.
Released
As a key component of TLS for the Utility Vehicles the services provided under the
TLSC will need to be scalable and variable throughout the UV life of type. Subject to
the price that is offered, it is the NZDF’s preference that the Contractor provides the
NZDF with a bundled service, with only a few exceptions as agreed, e.g., lubricants,
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tyres, batteries. As a bundled service, the TLSC would become the primary source of
external support for the vehicles.
The TLSC will be negotiated in conjunction with the acquisition contract with the
Contractor.
Support Information Technology Systems
. The NZDF Enterprise Resource Planning
(ERP) Logistics Information Management System (SAP) will be used to manage the
Utility Vehicles. The SAP architecture established in support of the Utility Vehicle
capability aligns with NZDF inventory and maintenance support polices. This system
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uses NATO Stock Numbers as the primary reference field for configuration and
inventory control.
The following sections of this document outline a framework that will be used to the
Act
define and confirm the scope of services subsequently included in any TLSC.
TLSC Framework
Engineering Support Configuration Management.
In order to facilitate safety, operational capability and maintenance support of
Information
equipment, knowledge of the configuration of systems and equipment is required,
and changes in configuration must be properly controlled throughout all phases of the
life cycle of the system or equipment.
A Configuration Management Plan (see DID ECP-2.2) will establish the baseline for
the initial information deliveries under the Acquisition contract. This baseline will
become the foundation for a subsequent Configuration Management Plan for the
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TLSC, which will describe how the NZDF will be informed on any future change or
modification to:
Technical manuals or procedures,
the
Equipment build state
Changes needed to anyGovernment Furnished Equipment (GFE)
Software
Configuration of physical equipment
Spares or repair parts.
under
Engineering Authority The Contractor must act as a Design Authority. This role requires the pro-active
supply of information that affects the use and maintance of the vehicles. The Design
Authority must maintain a robust knowledge of the design of the vehicles and
respond to NZDF requests on a case by case basis to provide access to the vehicle
design and manufacture data to support the continues operation of the fleet.
All engineering changes to NZDF vehicles will require the approval of an NZDF
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engineering authority. Engineering Changes (EC), or modifications may be initiated
by the Contractor or by the NZDF.
Obsolescence
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The Contractor will be expected to provide information on pending or actual
obsolescence. Obsolescence management will be included in the in-service support
contracts and arrangements with the Contractor. The Contractor will be expected to
act proactively and take accountability for the minimisation of obsolescence and its
impacts throughout the intended life of type.
Maintenance Support Maintenance Support Concept. The maintenance concept in support of the Utility
Vehicle capability will work to the NZDF (Army) maintenance philosophy of three
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lines of maintenance support:
Integral Maintenance Support (First Line of Maintenance). Integral (first line)
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maintenance will be provided by the unit operating the equipment and will
mainly be light grade repairs – although some medium grade repairs could be
performed depending on the work required and the nature of the equipment.
Close Maintenance Support (Second Line of Maintenance) Close
Maintenance Support will be provided by workshops that provide support to
units and LMNZ.
National Maintenance Support (Fourth Line of Maintenance). With exception
of warranty claims and specialist maintenance, National Maintenance Support
is likely to be provided by the NZDF repair contractor, LMNZ and/or with the
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Contractor.
Supply Support The NZDF’s exisiting supply system will be used to support the Utility Vehicle
capability vehicles and equipment, where possible and practical.
Official
The
NZDF intends to hold appropriate Utility Vehicle inventory. As far as practicable,
bulk holdings, and high cost, slow moving and/or low population spares are ideally
the
owned and managed by the Contractor at a mutually agreed location. However,
inventory splits between the NZDF and the Contractor, the storage locations and size
of inventory needs to realistically allow for shipping times (including import
clearances), demand rates and procurement lead times. Contractor holding and
management of inventory will be part of an integrated approach that with the NZDF
holdings and will be negotiated as part of the TLSC. The Contractor will be expected
under
to provide contractual assurances in the TLSC for resupply and timeframes and
costs. Options for supporting overseas deployments will also be need to be included
in the TLSC.
Codification. All spare parts and assemblies must be uniquely identified according to NZDF’s
codification policy (see DID ILS 5.9). Where existing NATO stock numbers exist,
these shall be supplied by the Contractor under the acquisition contract. If not
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already assigned a NATO Stock Number, the OEM will otherwise supply information
on all items of supply for codification. Codification data will be required under the
TLSC for any new parts or support equipment.
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Training Support Training Concept. Information from the Contractor will inform who is trained before
the introduction into service of the capability. It is preferred that the “train the trainer”
method will be employed to allow NZDF to be self-sufficient for subsequent training.
Training information is initially established per the Training Package defined at DID
TRA-7.2.
Training Aids and Simulation. The Contractor is required to provide
recommendations on what training aids and simulation could be used to assist in the
delivery and maintenance of the UV capability. This includes part-task training aids
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for operators and maintainers. These are ‘Crown Costed Options’ under the
Acquisition Contract.
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Support and Test Equipment (S&TE) The Contractor will be required to recommend the S&TE required to support the
operation, maintenance and general support to the vehicle and overall capability per
DID ILS-5.4. , S&TE is acquired under the acquisition contract. The Contractor is also
required to outline ongoing support requirements for the S&TE, such as certification
and calibration (DID ILS-5.4, section 6.l).
S&TE Concept. Maximum use of existing S&TE is preferred. The Contractor will also
identify what vehicle systems are capable of self-testing and fault diagnosis, and
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identify the schedule for use as part of the overall vehicle maintenance plan. The
Recommended Support and Test Equipment List (RSTEL) per DID ILS-5.4 uses two
categories:
General Purpose Test Equipment. The general purpose test
equipment that is required and what testing regime is needed (and at
what frequency) to ensure test data information is accurate and valid.
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Special-to-Type Test Equipment. The Test equipment and support
tools that are unique to this type of vehicle that are required and
the
maintenance manuals
shall outline how this equipment is used to
provide support.
The Contractor will provide an ongoing service via the TLSC to support any Special-
to-Type Test Equipment
under
Technical Data/ Data Management Technical Data Management. Once the vehicles are “in-service”, the continuing
development and maintenance of technical manuals, engineering drawings and
schedules, repair parts schedules and other technical data that contain the
requirements for the safe operation, training, repairing and maintenance of the Utility
Vehicle Fleet will require support from the Contractor.
Safety Alerts and Notification of Failures. The Contractor will be required to
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provide Safety Alert/Notification of Failures to inform users of potential and actual
equipment defects or safety concerns. See clause 26.12 of the Acquisition Contract
and Clause 19.3 of the draft TLSC. Timeframes for this notification will be agreed as
part of a KPI.
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Computer Support It is anticipated that due to the irregular, and specialist nature of software and
firmware upgrades that Contractor support may be required to for any vehicle
software or firmware. The Contractor will be required to provide an indicative update
programme schedule of when these tasks are likely to need to be conducted or how
they will be advised and managed, if ad-hoc. Computer support under the TLSC
excludes any C4I equipment that provided as Government Furnished Equipment.
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Act
Information
Official
the
under
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Through Life Support Requirements – Draft
Statement of Work
This draft Statement of Work defines a complete list of potential support services that
has been identified for possible inclusion in any Through Life Support Contract
(TLSC). RFP Respondents
shall use this outline to respond with the support concept
that is offered.
The NZDF prefers a TLSC that supplies a bundled package of services. However,
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the extent of the services that are subsequently confirmed in the TLSC will depend
on the price for any services and the value that is assessed by the Crown as part of
the RFP Evaluation.
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Due to the relatively simple nature of the Utility Vehicles, the NZDF’s expectation is
that there would be relatively modest fixed prices for a standing level of support
under the TLSC. This level of standing support includes acting as the Design
Authority, defect notification and obsolecence management.
Most other support in this Statement of Work would be obtained on a case-by-case
basis, as required.
The TLS Price Response shall clearly identify all fixed prices for the standing level of
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support.
EVIDENCE/RESPONSE REQUIRED
How will you deliver the requirements?
Provide details on how the requirements will be
TLS REQUIREMENT
delivered for each of the key activities including
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consideration of:
What systems or processes would you use
to support your approach?
the
What additional value could you provide?
NZDF is committed to a strategic partnering
For information. No response required.
relationship with Lockheed Martin New Zealand Note: LMNZ are also located at Burnham, Waiouru,
(LMNZ) to provide agile logistic support. LMNZ
1.
Linton and Papakura Military Camps with Utility
under
is located in Trentham Military Camp and
Vehicle maintenance support occurring at Trentham,
conducts light, medium and heavy grade repairs Linton and Burnham.
and warehousing for NZDF equipment.
Respondents will confirm their willingness to
Respondents are to confirm their agreement to
engage with the NZDF on all ILS Management
engage with the NZDF and LMNZ on ILS matters
matters throughout the life of the system.
throughout the life of the vehicle.
2. Respondents are to confirm their agreement to Describe how you will coordinate management
work with NZDF and LMNZ on all ILS matters.
activities with the NZDF (e.g. periodic review
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meetings, etc).
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Through Life Support Contract
The NZDF intends to establish an agreement
Describe the concept for in-service maintenance,.
(Through Life Support Contract (TLSC)) with the
Identify any regional or local support entities and
successful Tenderer (’the Contractor’) to allow
facilities that are proposed to be Contractor
for; technical support, maintenance support,
authorised repair agencies.
training, and spares support.
Where the NZDF requires maintenance tasks to
3. be completed by external organisations, NZDF
intends to use the Contractor authorised repair
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agencies.
The split of work between NZDF/LMNZ and
Contractor authorised repair agencies will be
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agreed during the establishment of the TLSC.
The TLSC will be negotiated in conjunction with
Respondents are to confirm their agreement to
the acquisition contract with the Contractor. It
negotiate a TLSC with the NZDF and explain how
is the NZDF’s preference that the Contractor
they intend to provide the necessary support for
provides the NZDF with a bundled service, with
the 20 year life of the system to achieve 85%
only a few exceptions as agreed, e.g., lubricants,
availability.
tyres, batteries.
The NZDF requires Respondents to demonstrate
As a bundled service, the TLSC would become
sound methodologies for developing and
the primary source of external support for the
delivering ILS solutions and expects the
vehicles. As a key component of TLS for the
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Respondent to provide information that will help
Utility Vehicles the TLSC will be scalable and
the NZDF identify the life cycle costs associated
variable throughout the UV life of type.
with the maintenance and logistic support
While not exclusive, the TLSC is expected to
options for the system.
include the following elements:
Confirm which of these listed services you are
Standing support (help desk or funded on-
offering for the TLSC.
Official
call support)
Access to user community
Configuration Management Support
the
4. Engineering/ technical advice/support
Supply/usage of spare parts, repair parts,
rotables and tools, codification and manuals
Operator and maintenance training,
including; training aids, simulation, part-
task training devices
under
Technical Contractor assistance
Obsolescence and upgrade management
Provision of updates (including safety
issues) and any recommended product
improvements
In factory repairs undertaken by the
Supplier or their designated agent, with
potential field repairs for deployable
system; and future training
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Domestic and deployed operational support
Software and Firmware Updates
Quality Assurance services for third party
suppliersSafety Alert/Notification of
Failures and timelines.
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Support System Information
The NZDF Enterprise Resource Planning (ERP)/
For information. No response required.
Logistics Information Management System SAP
Note: Maintenance History from Contracted
will be used to manage the Utility Vehicles. The Authorised Repair Agencies or FSR must be
SAP architecture established in support of the
transferable into NZDF SAP Asset maintnenace
Utility Vehicle capability will be in line with
record.
NZDF inventory and maintenance support
polices. This system uses NATO Stock Numbers
as the primary reference field for configuration
and inventory control.
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ILS for the UV is intended to work within the
current NZDF maintenance philosophy and
existing supply support procedures. The NZDF
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5. has established relationships and partnerships
with local and international industry; some who
provide direct support at the operational and
tactical logistics levels. Lockheed Martin New
Zealand (LMNZ), as NZDF’s strategic logistics
partner, provides engineering, warehousing,
maintenance and logistics support.
Original Equipment Manufacturer (OEM)
providers of major equipment typically have
embedded Logistics Support Managers (LSM)
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and Field Service Representatives (FSR)
providing in-depth logistics support to major
vehicle fleets.
Engineering Support
Design Authority. The Contractor must act as a
Confirm how you propose to maintain this
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Design Authority. This role requires the pro-
knowledge and provide this Design Authority
active supply of information that affects the use support over the life of the vehicles.
and maintance of the vehicles. The Design
the
Authority must maintain a robust knowledge of
the design of the vehicles and respond to NZDF
requests on a case by case basis to provide
6. access to the vehicle design and manufacture
data to support the continues operation of the
fleet.
under
All engineering configuration and implemented
changes will require the approval of an NZDF
engineering authority. Engineering Changes
(EC), or modifications may be initiated by the
Contractor or by the NZDF.
Configuration Management. In order to
Respondents will detail how they intend to
facilitate safety, operational capability and
provide configuration management and
maintenance support of equipment, knowledge
technical support to the NZDF throughout the
Released
7. of the configuration of systems and equipment
life of the system.
is required, and changes in configuration must
Via amendment of the DID ECP-2.2 requirements
be properly controlled throughout all phases of
for the Acquisition Contract, Respondents are to
the life cycle of the system or equipment.
provide a draft Configuration Management Plan
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Defence Equipment Management Organisation
for the TLSC which describes how the NZDF will
(DEMO) is the Capability Management
be informed on any future change or
Authority.
modification to:
o Technical/operator manuals or
procedures,
o Equipment build state
o Changes needed to any Government
Furnished Equipment (GFE)
o Software
o Configuration changes (modifications or
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upgrades that are not NZDF initiated)
o Spares or repair parts.
o Ancillaries or Accessory equipment
including S&TE
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o Obsolescence Management
Maintenance Support
Maintenance Support Concept. The aim of the
Please outline the concept for the ongoing
NZDF maintenance system is to ensure the
maintenance of the Utility vehicles, identifying the
maximum amount of serviceable equipment is
roles of all organisations that are proposed
available to the user and supported during its
(including NZDF and LMNZ).
lifetime. NZDF maintenance is achieved through
a graduated range of maintenance activities,
dependent on time, location, parts, tools and
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test equipment holdings. Maintenance activities
are conducted but not restricted to combat
missions, combat training and non-combat
training within NZ and whilst deployed
overseas.
The maintenance concept in support of the
Official
Utility Vehicle capability will work to the NZDF
(Army) maintenance philosophy of three lines
of maintenance support. The more complex or
the
time consuming the activity, the higher the
8. grade of repair.
In general, maintenance tasks include operator
maintenance and repair tasks, completed by
trained maintenance personnel, are identified
as being a particular grade of repair; Light,
under
Medium, or Heavy, as follows:
Integral Maintenance Support (First
Line of Maintenance). Integral (first
line) maintenance will be provided by
the unit operating the equipment and
will mainly be light grade repairs –
although some medium grade repairs
could be performed depending on the
Released work required and the nature of the
equipment.
Close Maintenance Support (Second
Line of Maintenance) will be provided
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by workshops that provide support to
units and LMNZ.
National Maintenance Support (Fourth
Line of Maintenance). With exception
of warranty claims and specialist
maintenance, National Maintenance
Support is likely to be provided by the
NZDF’s Repair Contractor, LMNZ and/or
with the Contractor. Any data and
equipment used by LMNZ must be
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delivered to and owned by the Crown
and the Crown will subsequently furnish
this to LMNZ to support maintenance.
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Maintainability. Maintenance tasks refer to
Respondents are to provide timings for typical
tasks carried out by one operator or one
amtenance tasks based on one person and
maintainer. The NZDF prefers a system that has
include details where a task cannot be
minimal down time due to operator
completed by one person.
maintenance tasks. Operator maintenance tasks
include (but not limited to) servicing and
Respondents are to confirm that operator daily
cleaning.
maintenance tasks shall be completed in less
than 30 min.
The Vehicles are to be able to be cleaned by
hand using light equipment.
The Respondent is to provide a detailed list of all
9.
operator maintenance tasks (may refer to the
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operator manual if supplied).
Respondents are to provide information on the
recommended cleaning products or equipment
used to clean the Vehicles.
Respondents are to provide detailed
documentation showing there will be no short or
Official long term degradation of performance due to
cleaning.
Technical Maintenance. Light and Medium
Respondents are to provide evidence and
the
grade repairs are undertaken by NZDF repair
maintenance documentation which shows that
agencies in combat and non-combat
the equipment can be maintained in a deployed
environments using tented, vehicular or
environment for all light-grade maintenance and
purpose-built facilities.
repair.
Light Grade Repair - MTTR less than 4
Optimally, light-grade and medium-grade
under
hours
maintenance and repair activities should be able
to be undertaken in a deployed environment.
Medium Grade Repair - MTTR less than
10.
8 hours
Respondents are to confirm and provide
Heavy grade repairs are currently undertaken
evidence that the vehicle’s routine scheduled
by LMNZ (or contracted service provider).
maintenance shall not exceed 8 hrs, and that
major service intervals shall not be less than 6
Heavy Grade Repair - no repair time
months.
limit
Respondents are to provide evidence and
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maintenance documentation which shows that
the equipment can be maintained in deployed
situations for all light-grade maintenance and
repair.
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Respondents may additionally provide evidence
and maintenance documentation which shows
any medium-grade maintenance and repair
activities that are able to be undertaken during
deployments.
Maintenance Solution. It is the NZDF’s intent
Respondents are to advise of any maintenance
that operator maintenance and all grades of
activities, and a detailed description of the
repair will be conducted by NZDF or LMNZ.
reasons why, that are unable to be performed by
NZDF and/or LMNZ.
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In the event that Respondent proposes that
repairs are to be conducted outside NZDFs
maintenance system, the NZDF will require
details of the proposed maintenance or support
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available. Details required include:
11.
o The conditions for repair or maintenance
o The hourly rate for repair or maintenance
o Price list for spare parts
o Response and turnaround time
o The identity and location of proposed
repair locations
o Warranty offered for repaired items.
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Obsolescence Management
Obsolescence management will be included in
Respondents are to provide details of their
the through Life Support Contract and
exixting obsolescence management process.
arrangements with the Contractor. The
Respondents will provide a separate list of any
Contractor will be expected to act proactively
Official Lifed components advising accumulated
and take accountability for the minimisation of
kilometres/hours run before a mandatory
obsolescence and its impacts.
replacement is required of that component
Obsolescence management aspects that will be
when it reaches its specified life limit.
the
of interest to NZDF include the following
considerations:
How do you propose to provide obsolescence
management services?
Futureproofing
12.
Modularity
under
How the Tenderer responds to
technological developments to
maintain system equipment or system
currency
The position of the proposed solution in
its product lifecycle – e.g. When was it
first designed? Is it still receiving
development investment? What is the
recent customer order profile?
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Technical Data/ Documentation Updates
Once the vehicles are in the “in-service” phase,
Confirm your proposal for any on-going
the continuing development and maintenance
maintenance of Support Data (Publications,
technical data and documentation will require
Training material and Tech Data). Deliverables
input from the Contractor. This includes;
are typically in Electronic format - English, Pdf or
technical manuals, engineering drawings and
MS Word will be required as part of the TLSC,
schedules, repair parts schedules and other
including the following:
technical data that contain the requirements for
o Operator Manuals
the safe operation, training, repairing and
maintenance of the vehicles.
o Technical Maintenance Manuals
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Quality documentation is essential to assist the
o Illustrated Parts Catalogue (IPC)
NZDF to safely operate and maintain the
o Material Safety Data Sheets
system(s) over its LOT.
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o
13.
Engineering Drawing Package/TDP
It is important for the NZDF to be able to
maintain equipment overseas under a wide
o Configuration Management Plan
range of conditions. Therefore NZDF must be
self reliant and be able to keep the system(s)
functional for extended periods of time. In
order to achieve this, NZDF repair the
equipment down to the lowest component
level. The NZDF require a detailed IPC that is
accurate and is in a format that allows NZDF
document writers to manipulate/adjust the
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drawings and data.
All electronic copies of manuals and updates
must be provided in English by the Contractor.
Supply Support
The NZDF supply system will be used to support Respondents are to propose solutions/options
Official
the Utility Vehicle capability vehicles and
to meet the NZDF’s requirements for Utility
equipment, where possible and practical. The
Vehicle inventory, as far as practicable, with bulk
provision of supply support includes all spare
holdings, and high cost, slow moving and/or low
the
parts (on units, assemblies, modules, etc),
population spares ideally managed by the
repair parts, consumables, special supplies and
Contractor at a mutually agreed location.
related inventory needed to support the offered Respondents to propose contractual assurances
solution during the in-service life of the vehicle.
(e.g. KPIs) in the TLSC for resupply timeframes.
The NZDF intends to hold minimal Utility
under
Vehicle inventory, as far as practicable, with
Respondents to propose that options for
Contractor support of overseas deployments.
14. bulk holdings, and high cost, slow moving
and/or low population spares ideally managed
by the Contractor at a mutually agreed location.
This will also be considered alongside security
and supply of inventory.
Contractor holding and management of
inventory will be negotiated as part of the
TLSC.
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Options for Contractor support of overseas
deployments will also be negotiated in the
TLSC.
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Codification. Spares will be required to be
On-going data will be required under the TLSC
15. uniquely identified according to NZDF’s
for any new parts or support equipment.
codification policy.
Barcoding. NZDF uses barcodes to identify and
Respondent to confirm that a barcode will be used
track equipment.
on all spares packaging, the barcode will contain the
following as a minimum:
16.
Nato Stock Number
Quantity in package
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LOT / Batch/ Serial Number
Packaging
Act
New Zealand has stringent biosecurity
Respondents to confirm compliance with
regulations covering packaging materials. All
packaging requirements.
packages and transit cases will comply with
current NZ environmental regulations and the
NZ Ozone Layer Protection Act 1996 (this
information can be found at
www.mfe.govt.nz/laws/ozone.html).
17. Heat treatment or chemical preservation, in
accordance with the International Standard for
Phytosanitary Measures No15 (ISPM15) will be
required on all solid wood packing material
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thicker than 6mm and stamped with an official
ISPM 15 mark (this information can be found at
http://www.biosecurity.govt.nz/exports/forests
/wood-packaging-certification-scheme.htm).
All spares and repair parts will be supplied in
Respondents to confirm compliance with
individually prepared packages to prevent the
packaging requirements.
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ingress of dirt, dust and moisture.
All packages will be clearly labelled with the
following information:
the
Item Description
Item quantity
18.
NATO Stock Number
Manufacturers part number
under
Serial / LOT/ Batch Numbers (If
applicable)
Hazardous substance warning (if
applicable)
Handling precautions (if applicable)
Training Support
Training Concept. It preferred that the “train
Respondents to indicate costs for possible follow-
Released
the trainer” method will be employed to allow
on training if the NZDF is unable to conduct training
NZDF to be self-sufficient for subsequent
(e.g. personnel shortages).
19. training.
The NZDF will negotiate provision for further
training in the TLSC.
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Robustness of Supply
Chain Design & Technical
Support Design
Robust supply lines and
Analysis,
Describe the approach to provide robustness of
logistic support
documentation
ongoing support and response to customer needs. Our
arrangements that
review
considerations will include:
maximise platform
The availability of relevant product user
availability at home and
groups or forums
on deployed operations
The practice in managing, and timely
are important. NZDF
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availability of, technical bulletins
prefers supply partners
that have proven
Supply chain strength – How many
20. infrastructure, processes,
organisations are involved? How established is
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and channels that will
the relationship? Where is value being added?
support front line
What is the supply chain capacity for, and
operations and services
focus towards the NZDF?
for the whole TLS period.
The proximity of the OEM’s involvement in
This includes both
the supply chain and the support provision
technical support and
The level and profle of New Zealand-based, or
physical supply chains.
New Zealand-specific, support (e.g. repair
agencies)
Support and Test
Equipment (S&TE)
Information
S&TE involves the
Analysis,
Describe any ongoing service via the TLSC to
identification and
documentation
support any Special-to-Type Test Equipment
management of all
review
Describe the ongoing support requirements for
equipment and tools
the S&TE, such as certification, calibration and
necessary to monitor
software.
performance, measure,
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calibrate, maintain,
Identify any vehicle systems that are capable of
self-testing and fault diagnosis, and identify how
21. service, operate or
handle equipment. Test
this information supports the overall vehicle
equipment also requires
maintenance plan.
the
support in the form of
calibration facilities and
testing procedures.
Maximum use of existing
S&TE is preferred.
under
Computer Support
Software and firmware
Analysis,
Respondents to describe the software and
upgrades for any vehicle
documentation
firmware on the vehicles and the approach to
22. software or firmware
review
ensure that this software and firmware is
(e.g. Electronic Control
supported over the life of the vehicle.
Units, etc).
Safety/Critical Defects
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The successful Tenderer
Analysis,
Respondents will describe how they will comply
is to advise the NZDF of
documentation
with clause 26.12 of the Acquisition Contract and
23. any safety critical
Clause 19.3 of the draft TLSC will be informed of
defects/issues identified
safety critical information throughout LOT of the
with their system(s),
system
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accessories or manuals
within 2 working days of
such defects being
confirmed.
Performance
Targets/KPIs
Key Performance
Refer Attachment 1 to this Statement of Work.
Indicators will be agreed
Respondents are invited to propose higher or
24. between NZDF and the
alternate targets that reflect the attainment of
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successful Tenderer.
high levels of service and outcomes.
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under
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Attachment 1 to Draft TLSC Statement of Work
Schedule: Performance – Draft Key Performance Indicators (KPIs)
INTRODUCTION
1.
Performance management under the Agreement is intended to assess both parties’ performance,
throughout the term of the agreement, using Strategic Performance Measures (SPMs) and Key
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Performance Indicators (KPIs).
2.
NZDF and the Supplier are to evaluate the agreed performance measures at least annually. At
each annual meeting, as described in Schedule xxx both parties will review the applicability of the SPMs
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and KPIs, agree revisions, and apply these to the Agreement.
STRATEGIC PERFORMANCE MEASURES
3.
The SPMs are designed to measure the strategic objectives of the Agreement.
4.
The SPMs will be measured and reported on an annual basis at the xxxxx meeting in accordance
with the reporting framework detailed in Schedule xxx
5.
The agreed SPMs are as follows:
SPM Ref
Title
Description of activities assessed
Measure
Information
SPM - 01
Affordability
Securing the lowest whole of life
Actual whole life cost versus
support cost whilst meeting
estimated whole life cost,
operational targets and service
allowing for any requirement
requirements.
changes requested by
NZDF.
SPM - 02
Safety
Going beyond compliance with
No. safety incidents, or
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legislation and demonstrating a ‘safety safety warnings.
first’ ethic in al aspects of material
safety through the proactive
management activity.
the
SPM - 03
Reliability and
Understanding and managing factors
Number of non-standard
Availability
that impact on material reliability and
workarounds or retrospective
platform availability, including
fixes.
configuration control, quality of
Proportion of parts used that
workmanship, and obsolescence in
are obsolete or superseded.
order to meet NZDF’s target outcomes Number of improvements
under and overall materiel availability by identified.
minimising failures and configuration
issues.
KEY PERFORMANCE INDICATORS
6.
The KPIs are designed to measure the level of effectiveness in the delivery of Services. They
identify trends in performance and serve to highlight opportunities for improvement.
7.
NZDF and the supplier will measure and report on KPIs on a xxxxx basis in accordance with the
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reporting framework detailed in Schedule xxx
8.
If either party fails to meet a KPI minimum target in three consecutive months, a CIP will be
initiated to identify the root cause(s) of the failure and may implement appropriate changes to improve
performance.
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9.
The agreed KPI measures are as follows:
KPI Ref
KPI Name
Description
Measurement methodology
KPI-01
QUALITY –
To measure the quality of the Spares
The number of NZDF
Quality of Spares
being provided by to NZDF.
recieved Spares not accepted
Supplied
for quality reasons
KPI-02
DELIVERY -
A measure of the timeliness for delivery
Number of RDD
Component
of Components from xxxxx to NZDF, in
achieved/total number for
Provision –
relation to the Required Delivery Date
month = % delivery of
Supplier
(RDD).
Components.
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