Advisory Committee for the Student Services Fee Meeting
Agenda #137
Thursday 2 May 2024 1:30-2:30PM
Chair: Sterling Maxwel , Ngāi Tauira Tumuaki

Committee
Kirsty McClure, Stephanie Hunter, Meegan Hall, Simon Johnson, Marcail
Members   
Parkinson, Liban Ali, Sterling Maxwell, Te Waikamihi Lambert
Invited Attendees     Chris�ne Moore, Mat Tucker

Apologies  
Papers  
2023 SSF Annual Report Dra� v1
2024 SSF Financial Report – Quarter 1 v2
HFEG 2024 Trimester 1 – Summary
Timeline for 2025 Student Services fee
        1.  Welcome

2.  Minutes of the previous meeting 

3.  OPEN ACTION POINTS   

#   
   Points
Responsible 
 Open/Close
329     A draft of the infographic wil  be
Kirsty

Open
circulated.
333
Matt to discuss with Leon if it’s possible  Matt
Open
(and what timeframes) to request an
extract of the data.
334
Clinton and Christine to discuss how ACSSF C linton
Open
can be informed in a timely way on
increases to costs such as occupancy, IT or
HR overheads that have a material impact
of the SSF financial position.
335
Benchmarking with other NZ universities  Kirsty
Open
for 2024 student services fees
336
Chris�ne to check the webpage to check  Christine
Open
the percentages in and around are correct
and making sure info and ﬁgures are
accurate.

4.  Financial Report for Student Services fee – Quarter 1                                         Clinton

5.  2023 SSF Annual Report for Final Approval                                                            Stephanie

6.  Hardship Fund Equity Grant 2024 Summary – Trimester 1                                  Stephanie

7.  Timeline for 2024 Student Services fee consulta�on and Council approval      Stephanie

8.  2024 Student Consultation Approach                                                                       Stephanie

9. AOB

Next mee�ng: 2 May, 1:30-2:30pm

Future mee�ngs in calendar:
4 July. 10:00-11:00am
8 August, 10:00am-11:00am
12 September 10:00-11:00am
17 October 10:00-11:00am
21 November 10:00-11:00am

Student Services Fee
2023 Year End Report
Draft

link to page 5
Executive Summary

The purpose of this document is to provide an annual overview of service delivery and a financial analysis of the Student Services Fee income and costs during 2023. It incorporates:

•  Results for the 2023 student surveys
•  2023 Student Services Fee income and costs
•  A broad description of the activities and functions under each of the eligible service categories
•  A description and indication of usage figures for the Services that are predominantly (or part) funded by the Student Services Fee1:
1.  Āwhina
2.  Te Ratonga Rapu Mahi - Careers and Employment Service
3.  Te Amaru - Disability Services
4.  Ngā Ratonga Kohungahunga - University Kids Wellington
5.  Kaiārahi Tahua Tauira - Student Finance Advisers
6.  University Recreational Wellington
7.  Mauri Ora - Student Health and Counsel ing
8.  Pasifika Student Success
9.  Manawa Ora - Student Wel being
10.  Tauria - Student Interest and Conflict Resolution
11.  Kahukura - Rainbow and Inclusion
12.  Tauira Konene - Refugee-Background Students
13.  Funding agreements with Te Herenga Waka - Victoria University of Wel ington Students’ Association (VUWSA) for service delivery including: student advocacy, student
representation and student media services
•  A schedule of service reviews (Appendix 1)

This document is for the information of both staff and students and forms part of the reporting, monitoring and accountability framework.

1 Note that most of the services are provided to students with no additional charge to the Fee and some are available at significantly reduced rates. More information about the student services available can be
found at on the University’s website https://www.wgtn.ac.nz/students/support

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3

Background
The University receives income from the following sources: Government Grants and PBRF revenue (34.8%), tuition fees (including Fees Free grant) (23.9%), Student Services Fee revenue
(2.5%), research revenue (17.2%), commercial income (3.3%), other revenue including student accommodation, insurance proceeds and miscel aneous income (18.3%).

The Student Services Fee (SSF) is paid by al  students, and is a means by which al  students can participate as a partner of a learning community. In 2023, al  students were charged a fee per
point (with a cap at 150 points) for the Student Services Fee in addition to their tuition fees. Students studying by distance qualified for a reduced rate. In 2023, students studying 120 points
on campus were charged $1,045.20 (GST inclusive) for the Student Services Fee and $28 (GST inclusive) for the Student Assistance Levy. The total Compulsory Student Service Fee per student
in 2023 was $1,073.20.

The SSF gives students access to services that contribute to academic success and a positive student experience. It significantly contributes to the budgets of some services (e.g. health,
counsel ing, careers, and recreation centre) and contributes a smal er proportion to the budgets of other services (e.g. early childhood, Āwhina). Most of the services that receive a contribution
to income from the SSF are free to students, and some are available at heavily subsidised rates. Alternative revenue (e.g. health sector contracts) also contributes to the delivery of these
services.

Legislative provision

Legislation requires that money collected through the SSF can only be used to fund Te Herenga Waka - Victoria University of Wellington student services that have been determined as fitting
within specified categories (see table below). All reporting and financial analysis of the SSF reflects these categories. In addition, al  income and expenditure covered by the SSF sits within a
defined cost centre, meaning that any surplus or shortfal  at the end of each year is ‘ring fenced’ and carried forward to the next year.

Advocacy and legal advice
Advocating on behalf of individual students and groups of students, and providing independent support to resolve problems. This
includes advocacy and legal advice relating to accommodation.
Careers information, advice and guidance
Supporting students’ transition into post-study employment
Counselling services and pastoral care
Providing non-academic counsel ing and pastoral care, such as chaplains
Employment information
Providing information about employment opportunities for students while they are studying
Financial support and advice
Providing hardship assistance and advice to students on financial issues
Health services
Providing health care and related welfare services
Media
Supporting the production and dissemination of information by students to students, including newspapers, radio, television and
internet-based media
Childcare services
Providing affordable childcare services while parents are studying
Clubs and societies
Supporting student clubs and societies, including through the provision of administrative support and facilities for clubs and societies
Sports, recreation and cultural activities
Providing sports, recreation and cultural activities for students

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4

Advisory Committee to the Student Services Fee (ACSSF)
The Advisory Committee on the Student Services Fee (ACSSF) was set up in 2010 and is an oversight structure for the Student Services Fee, in which students and University staff work in
partnership. ACSSF reflects the collaboration between the University and students on the strategic and financial oversight of the SSF and makes an annual recommendation to the Vice-
Chancel or to take to the University Council on the amount of SSF for the following year.

Student Representatives on ACSSF
Te Herenga Waka - Victoria University of Wellington staff work in partnership with student representatives from the Victoria University of Wel ington Students’ Association (VUWSA) and Ngāi
Tauira executives who consult with other representation groups including PGSA, Pasifika Student’s Council and other representative student bodies via the Student Assembly (a forum led by
students for students and includes representation from a diverse range of student communities). The consultation process helps inform the recommendation on the fee from ACSSF.

Setting the 2023 Student Services Fee
VUWSA led student consultation between 4 July – 29 July 2022 on a recommendation for the 2023 SSF with Ngāi Tauira, the Students’ Assembly (col ectively and with individual student reps)
and the wider student body through discussions and an online survey that was open between 11 July – 29 July 2022. Alongside this survey, VUWSA provided students with a discussion paper
outlining the background to the SSF, the 2022 position and considerations as to value, impacts and comparisons with other New Zealand Universities. The University, through ACSSF, was given
the opportunity to provide feedback on this discussion paper. Feedback was received and considered by VUWSA who subsequently choose to consult on 0% or 6% increase.

Consultation also focused on gauging student opinions on the continuation of the rebate that was introduced during 2022 as a transition year to the new charging structure; the potential SSF
increase in 2023 and concerns surrounding SSF al ocation of funding for occupancy charges.  VUWSA received over 900 submissions.

Several options were then considered by ACSSF for 2023. These included 0%, 2%, 2.75%, 5% and 6% increases and the discontinuation of rebates for returning students into 2023.  An increase
of 2.75% was considered as an option as it would align the fee increase with the proposed regulated maximum level (Annual Fee Maximum Movement (AMFM)) that TEOs can increase tuition
fees for domestic students in 2023.

Forecasts for three of the alternative options were presented and discussed - all options had assumed a 3.8% growth in EFTS compared to FY2022, consistent with initial 2023 University budget
assumptions. A 2.75% price increase is expected to result in a modest surplus for 2023 and a reduction in the carried forward deficit.
Fol owing robust discussion at several ACSSL meetings, the staff and student representatives were unable to reach a consensus  on a recommendation on all  three areas that student
consultation focused on; price, occupancy charge, rebate, as highlighted above.

Al  Committee members supported the discontinuation of the rebate to help address the overall forecasted deficit to be carried forward from 2022.

The ACSSF student members, supported a 0% increase.  Acknowledging the current high cost of living and other wel being pressures on our student community, ACSSF staff members supported
an incremental price increase of 2.75%. There was support for a modest increase balancing the student feedback with the need to meet our funding needs for student services for future
students. The 2.75% recommendation also aligned with the fee maxima percentage increase allowable for the domestic tuition fees.   ACSSF members agreed to recommend two options to
SLT for consideration. The options presented to SLT were 0% and 2.75%, which captured the student and staff viewpoints.

2023 SSF Report

5

The option endorsed by SLT was to recommend a 2.75% increase for University Council approval. In doing so, SLT acknowledged the increased cost of living for students, but noted that a 0%
increase would not cover the cost of services/address the current deficit or address inflationary pressures, and that reduced services for students would thus need to be offered in this option.
SLT also noted that al  University budget units pay an occupancy charge to support the premises used, building insurance, depreciation, maintenance and other costs.

All ACSSF members agreed there should be a review of the SSL occupancy charges in 2023 in recognition of the concerns raised by students. ACSSF is an advisory committee and does not have
the mandate to make any changes to the University occupancy charging model, which uses a flat rate per square metre.   The current Occupancy change for SSL-funded activities is just under
20% of the total SSL funded cost base.

Fol owing discussion at SLT, the University has committed to a fuller review of the SSL including occupancy costs. The objective of this review is to inform the development of a future,
sustainable and transparent model for SSL allocation that addresses the Ministerial Direction and Pastoral Care Code obligations, meets student needs and reduces the current deficit.  The
proposed review will:
•  Analyse the current SSL funded activities to identify the direct costs, indirect people costs, corporate overheads and occupancy costs.
•  Review our funding methodology against those of other New Zealand Universities
•  Review SSL funded activities against the requirements of the Ministerial Direction and Pastoral Care Code to invest in the wellbeing and safety of our student community
•  Develop options for future SSL activities and funding methodologies.

Fol owing this feedback, Council approved a change to the Student Service fee to a per-point ($8.71 (includes GST) per-point for Wel ington based students and $4.35 per-point for off campus
students) charging structure for 2023 and no increase to the Student Hardship (Assistance) Levy for 2023.

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6

2023 surveys to assess student services
In 2023, the Student Voice-Have Your Say survey ran in Trimester 2 between 31 July 2023 – 20 August 2023. It is a single, annual survey sent to all enrolled students and had a 23.7% response
rate.

The survey included questions about awareness, use, and satisfaction of student fee funded services. Results for individual student services from the survey are in the tables on the following
pages.

Awareness
Service
Performance Measure
2022 Actual
2023 Actual
Te Ratonga Rapu Mahi - Careers
and Employment Service
Percentage of students aware of the Careers and Employment Services
93%
73%
Mauri Ora - Student Counsel ing
Percentage of students aware of the Counsel ing Services
92%
88%
Ngā Ratonga Kohungahunga -
Percentage of students aware of the University Kids (Early Childhood Education) Services
University Kids Wellington
53%
48%
Te Amaru - Disability Services
Percentage of students aware of the Disability Services
80%
75%
Kaiārahi Tahua Tauira - Student
Finance Advisers
Percentage of students aware of the Financial Advice Services
80%
75%
Pūtea Āwhina - Hardship Fund
Percentage of students aware of the Hardship Fund
72%
69%
Mauri Ora - Student Health
Percentage of students aware of the Student Health Services
95%
93%
University Recreation Wellington
Percentage of students aware of the University Recreation Wel ington Services
82%
80%
University Clubs
Percentage of students aware of the University Clubs
91%
89%
Pasifika Student Success
Percentage of Pasifika students aware of the Pasifika Student Success Services
96%
96%
Āwhina (Māori student support)
Percentage of Māori students aware of the Āwhina Services
97%
97%
VUWSA: Representation
Percentage of students aware of the Class Representatives Services
94%
94%
VUWSA: Advocacy
Percentage of students aware of the VUWSA Advocacy Services
62%
70%
Tauria - Student Interest and
Percentage of students aware of the Student Interest and Conflict Resolution Services
Conflict Resolution
56%
54%
Kahukura - Rainbow and Inclusion
Percentage of students aware of the Rainbow and Inclusion Services
78%
72%
Manawa Ora - Student Wel being
Percentage of students aware of the Student Wel being Services
83%
80%
Tauira Konene - Refugee-
Percentage of students aware of the Refugee-Background Student Services
Background Students
62%
69%

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7

Use
Service
Performance Measure
2022 Actual
2023 Actual
Te Ratonga Rapu Mahi - Careers and
Employment Service
Percentage of students aware who engaged with Careers and Employment Services
25%
20%
Mauri Ora - Student Counsel ing
Percentage of students aware who engaged with Counsel ing Services
26%
27%
Ngā Ratonga Kohungahunga -
Percentage of students aware who engaged with University Kids (Early Childhood Education)
University Kids Wellington
Services
2%
2%
Te Amaru - Disability Services
Percentage of students aware who engaged with Disability Services
13%
15%
Kaiārahi Tahua Tauira - Student
Finance Advisers
Percentage of students aware who engaged with Financial Advice Services
15%
14%
Pūtea Āwhina - Hardship Fund
Percentage of students aware who engaged with the Hardship Fund
9%
11%
Mauri Ora - Student Health
Percentage of students aware who engaged with Student Health Services
47%
50%
University Recreation Wellington
Percentage of students aware who engaged with University Recreation Wel ington Services
32%
36%
University Clubs
Percentage of students aware who engaged with University Clubs
27%
30%
Pasifika Student Success
Percentage of Pasifika students aware who engaged with Pasifika Student Success Services
59%
68%
Āwhina (Māori student support)
Percentage of Māori students aware who engaged with Āwhina Services
46%
57%
VUWSA: Representation
Percentage of students aware who engaged with Class Representatives Services
29%
29%
VUWSA: Advocacy
Percentage of students aware who engaged with VUWSA Advocacy Services
11%
15%
Tauria - Student Interest and Conflict
Percentage of students aware who engaged with Student Interest and Conflict Resolution
Resolution
Services
6%
6%
Kahukura - Rainbow and Inclusion
Percentage of students aware who engaged with Rainbow and Inclusion Services
5%
6%
Manawa Ora - Student Wellbeing
Percentage of students aware who engaged with Student Wel being Services
18%
21%
Tauira Konene - Refugee-Background
Students
Percentage of students aware who engaged with Refugee-Background Student Services
1%
9%

Satisfaction
Service
Performance Measure (of those that used the service)
2022 Actual
2023 Actual
Te Ratonga Rapu Mahi - Careers and Employment
Percentage of students who were satisfied or very satisfied with the
Service
performance of Careers and Employment Services
76%
78%
Mauri Ora - Student Counsel ing
Percentage of students who were satisfied or very satisfied with the
performance of Disability Services
57%
60%
Ngā Ratonga Kohungahunga - University Kids
Percentage of students who were satisfied or very satisfied with the
Wellington
performance of Counselling Services
71%
72%
Te Amaru - Disability Services
Percentage of students who were satisfied or very satisfied with the
performance of Financial Advice Services
77%
73%

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8

Service
Performance Measure (of those that used the service)
2022 Actual
2023 Actual
Kaiārahi Tahua Tauira - Student Finance Advisers
Percentage of students who were satisfied or very satisfied with the
performance of the Hardship Fund
75%
78%
Pūtea Āwhina - Hardship Fund
Percentage of students who were satisfied or very satisfied with the
performance of Student Health Services
83%
84%
Mauri Ora - Student Health
Percentage of students who were satisfied or very satisfied with the
performance of the University Recreation Wel ington Services
65%
70%
University Recreation Wellington
Percentage of students who were satisfied or very satisfied with the
performance of the University Clubs
87%
86%
University Clubs
Percentage of Pasifika students who were satisfied or very satisfied with the
performance of the Pasifika Student Success Services
77%
79%
Pasifika Student Success
Percentage of Māori students who were satisfied or very satisfied with the
performance of the Āwhina Services
89%
91%
Āwhina (Māori student support)
Percentage of students who were satisfied or very satisfied with the
performance of Class Representatives Services
92%
90%
VUWSA: Representation
Percentage of students who were satisfied or very satisfied with the
performance of VUWSA Advocacy Services
77%
77%
VUWSA: Advocacy
Percentage of students who were satisfied or very satisfied with the
performance of Student Interest and Conflict Resolution Services
75%
73%
Tauria - Student Interest and Conflict Resolution
Percentage of students who were satisfied or very satisfied with the
performance of University Kids (Early Childhood Education) Services
55%
54%
Kahukura - Rainbow and Inclusion
Percentage of students who were satisfied or very satisfied with the
performance of Rainbow and Inclusion Services
74%
78%
Manawa Ora - Student Wel being
Percentage of students who were satisfied or very satisfied with the
performance of Student Wel being Services
67%
74%
Tauira Konene - Refugee-Background Students
Percentage of students who were satisfied or very satisfied with the
performance of Refugee-Background Student Services
-
89%

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9

2023 STUDENT SERVICE FEE FINANCIAL ANALYSIS

TOTAL SOURCES OF FUNDING AND COSTS
The total sources of revenue to fund student services and the total cost of delivery of the services budgeted for 2023 are as follows:
Income
2022 Actual
2023 Budget
2023 Actual
Student Services Fee
12,957,309
14,576,863
13,410,889
Commercial Income
446,327
594,875
474,244
Government Grants
490,965
468,000
555,613
Research Revenue
-
-
51,740
Other Income
3,193,176
2,996,773
2,775,519
Total Income
17,087,778
18,636,511
17,268,003
Expenditure
2022 Actual
2023 Budget
2023 Actual
People
11,154,642
11,920,173
11,221,998
Occupancy
3,308,114
3,538,070
3,686,854
Operating
2,376,625
2,455,129
2,369,157
Depreciation
12,340
26,335
10,335
Overhead Al ocations
833,938
899,912
951,209
Capital Projects and Equipment Charges
400,000
400,000
-
Total Expenditure
18,085,659
19,239,620
18,239,554

NET Deficit
(997,881)
(603,108)
(971,550)

Note: Al Services and contract providers are required to provide financial audits and reports to support year-end actual.

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10

BREAKDOWN OF 2023 BUDGETED COSTS AND INCOME BY SERVICE CATEGORY
Year ended 31 December 2023 - Budgets by Service Category
Direct Cost of
Service Category
providing the
Category
Use of Space
service
overhead
Al ocation
Grants
3rd Party
Contracts
Total Cost
SSL Income
Income from
other sources
Total Income
Net
Surplus/(Cost)
Advocacy and legal advice
   570,

257   26,
  666   -
-
   376,

343     973,

266      899,

800   -
  899,

800   ( 73,466)
Careers information, advice and guidance
1,
  060,879   93,
  743      106,

254   -
-
1,
  260,877   1,
  315,630   21,
  600   1,
  337,230      76,
  353
Counsel ing services and pastoral care
3,
  267,072      199,

998      132,

879   -
-
3,
  599,948   2,
  863,900   1,
  124,860   3,
  988,760     388,

811
Employment information
   532,

369   55,
  748   41,
  321   -
26,
  067     655,

505      671,

580   8,
  400     679,

980      24,
  475
Financial support and advice
   559,

218   74,
  270   -
-
   110,

162     743,

650      732,

533   -
  732,

533   ( 11,117)
Health services
5,
  610,190      407,

374      686,

051   -
16,
  990   6,
  720,605   4,
  191,008   2,
  315,989   6,
  506,997   ( 213,608)
Media
-
-
-
-
   200,

359     200,

359      200,

359   -
  200,

359   -
Childcare services
   221,

620   -
-
-
-
  221,

620      221,

620   -
  221,

620   -
Clubs and societies
   145,

385     121

   932,

173      174,

583   -
1,
  252,262   1,
  106,236   -
1,
  106,236   ( 146,026)
Sports, recreation and cultural activities
1,
  619,962   41,
  994   1,
  639,391   35,
  418      274,

763   3,
  611,528   2,
  374,198      588,

799   2,
  962,997   ( 648,531)
Total
13,586,952    899,912    3,538,070    210,000    1,004,685    19,239,620    14,576,863    4,059,648    18,636,511    (603,108)

BREAKDOWN OF 2023 ACTUAL COSTS AND INCOME BY SERVICE CATEGORY
Year ended 31 December 2023 - Actuals by Service Category
Direct Cost of
Service Category
providing the
Category
Use of Space
service
overhead
Allocation
Grants
3rd Party
Contracts
Total Cost
SSL Income
Income from
other sources   Total Income
Net
Surplus/(Cost)
Advocacy and legal advice
686,

551   51,
  671   40,
  180     -
416,

729   1,
  195,132   1,
  244,586     -
1,
  244,586   49,
  455
Careers information, advice and guidance
784,

400   85,
  237   106,

382     -
  -
976,

019   1,
  091,732   33,
  429   1,
  125,161   149,

143
Counsel ing services and pastoral care
3,
  329,260   253,

890   220,

656     -
  -
3,
  803,806   2,
  938,444   1,
  021,446   3,
  959,890   156,

085
Employment information
305,

044   33,
  148   41,
  371     -
30,
  422   409,

985   454,

985   13,
  000   467,

985   58,
  000
Financial support and advice
230,

799   18,
  149     -
  -
130,

704   379,

651   409,

224     -
409,

224   29,
  572
Health services
5,
  530,723   472,

969   696,

476     -
19,
  702   6,
  719,870   3,
  943,515   2,
  321,157   6,
  264,672   ( 455,198)
Media
  -
  -
  -
  -
189,

860   189,

860   189,

860     -
189,

860     -
Childcare services
203,

348     -
  -
  -
  -
203,

348   203,

348     -
203,

348     -
Clubs and societies
144,

841     -
938,

591   162,

841     -
1,
  246,273   1,
  055,787     -
1,
  055,787   ( 190,487)
Sports, recreation and cultural activities
1,
  104,451   36,
  146   1,
  643,199   33,
  036   298,

779   3,
  115,610   1,
  879,408   468,

082   2,
  347,490   ( 768,120)
Total
12,319,417    951,209    3,686,854    195,877    1,086,196    18,239,554    13,410,889    3,857,115    17,268,003    (971,550)

2023 SSF Report

11

Notes for breakdown tables:
•  Direct cost of providing the service: This relates to costs directly attributable to the day-to-day running of the service across the University.
•  Overhead related to providing the service: This relates to the HR, IT & Space costs attributable to the service categories.
•  Grants: This cost is associated with money awarded in relation to particular service categories, e.g. money awarded to specific clubs.
•  3rd Party contracts: This cost is where service categories have been sub-contracted to another organisation to carry out.

2023 Income and expenditure commentary
The 2023 full year total income is $17,268k and total expenditure is $18,240k, resulting in a net deficit of $972k, compared to a budget deficit of $603k. The main driver of the unfavourable
variance to budget is lower Student Services Fee Income as a result of 11% lower domestic EFTS than budget. The lower total income was also due to lower PHO income for student counsel ing
and student health and lower commercial income from the recreation centre. These are partially offset by $698k lower people costs and nil capital project and equipment charges.

The 2023 full year net deficit is $771k favourable to the Q3 forecast net deficit of $1,742k. This is primarily a result of $320k (2.4%) higher Student Services Fee Income than forecast, and
$286k (2.5%) lower people costs.

2023 SSF Report
12

Student Service Fee carried forward Surplus / Deficit
The Student Services Fee and Student Assistance Levy together made a deficit of $971,550 in 2023. Annual carried forward SSF surpluses and deficits are ring fenced, and are actively
managed during the next financial year’s budgeting and planning processes.

2023 STUDENT SERVICES  2023 STUDENT ASSISTANCE  2023 REVENUE FROM
TOTAL REVENUE
TOTAL COST (SSF RELATED  NET SURPLUS/(COST)
SERVICE CATEGORY
FEE (SSF) REVENUE$’000
LEVY (SAL) REVENUE $’000  OTHER SOURCES$’000
$’000
AND SAL GRANTS) $’000
$’000
Advocacy and legal advice
1,245
-
-
1,245
1,195
50
Careers information, advice and guidance
1,092
-
33
1,125
976
149
Counsel ing services and pastoral care
2,938
-
1,021
3,959
3,804
155
Employment information
455
-
13
468
410
58
Financial support and advice
386
467
126
979
949
30
Health services
3,944
-
2,321
6,265
6,720
(455)
Media
190
-
-
190
190
-
Childcare services
203
-
-
203
203
-
Clubs and societies
1,056
-
-
1,056
1,246
(190)
Sports, recreation and cultural activities
1,879
-
468
2,347
3,116
(769)
Total
13,388
467
3,982
17,837
18,809
(972)

Analysis of ‘Ring fenced’ Student Service Fee surplus / deficit from previous years
Year
Surplus / Deficit
Amount
2010
Surplus
106,208
2011
Surplus
68,630
2012
Deficit
(153,895)
2013
Deficit
(4,383)
2014
Deficit
(73,775)
2015
Deficit
(40,372)
2016
Deficit
(253,896)
2017
Surplus
147,647
2018
Deficit
(10,557)
2019
Surplus
91,594
2020
Surplus
324,940
2021
Deficit
(238,710)
2022
Deficit
(997,881)
2023
Deficit
(971,550)
Net Balance c/f into 2024
Deficit
(2,006,000)

2023 SSF Report
13

DETAILED DESCRIPTION OF ACTIVITIES AND FUNCTIONS UNDER EACH SERVICE CATEGORY

This section of the document outlines the defined service categories that are included in the legislation. It provides a broad description of activities under each category that are delivered across
the University by a range of staff, students and other providers.

(A)  Advocacy and legal advice
“Advocating on behalf of individual students and groups of students, and providing independent support to resolve problems. This includes advocacy and legal advice relating to
accommodation.”

The activities and functions funded from the SSF that fall under this service category are:
•  advocacy and legal services funding agreement with VUWSA - providing independent advocacy, representation, support and advice to Te Herenga Waka - Victoria University of
Wellington students engaging with the University’s disciplinary and dispute resolution process. This includes administrative support to ensure that students have good access to
services and information
•  student representation support and training funding agreement with VUWSA – includes the delivery of training, and providing support to Class Representatives and Faculty Delegates.
Includes production and distribution of handbooks, newsletters and certificates
•  management and implementation of advocacy and legal advice, support and resolution activities in relation to student complaints, disputes and concluding appeals
•  management and delivery of student election activities including formal governance representation and administrative support for students engaged in representative or delegate
activity
•  collection, management and analysis of information and data relevant to a wide range of student services and activities that are designed to improve the student experience
achievement outcomes
•  advocacy and pastoral services that support student accommodation
Advocacy and Legal Advice 2023 Total Costs & income breakdown

2023 SSF Report
14

(B) Careers information, advice and guidance
“Supporting students’ transition into post-study employment”

The activities and functions funded from the SSF that fall under this service category are:
•  providing career advice and guidance that wil  assist students’ transition into employment
•  providing course and degree guidance to support students in their pathway towards good career and employment outcomes
•  managing the provision of staff for student, prospective student and graduate workshops
•  providing opportunities for students to be engaged in extra-curricular award programmes enabling the development of leadership, communication and critical thinking skil s
•  managing the provision and accessibility of relevant information and data to a wide range of internal and external stakeholders
•  provision of relevant graduate destination data and industry trends information
•  managing a range of career specific events that contribute to graduate career outcomes
•  establishing and maintaining a broad range of relationships with external stakeholders to enhance career outcome opportunities

Careers information, advice & guidance 2023 Total Costs & income breakdown

2023 SSF Report
15

(C) Counsel ing services and pastoral care
“Providing non-academic counselling and pastoral care, such as chaplains”

The activities and functions funded from the SSF that fall under this service category are:
  •  providing access to services that create a safe and healthy campus environment and enhances the student experience and contributes to academic achievement
•  providing services that action early alerts that will minimise risks to students and improves safety on campus
•  emergency responses to incidents that impact on the welfare of students and providing recovery and crisis resolution functions
•  providing cultural y appropriate services relating to pastoral support and care that recognises the diversity of the scholarly community
•  volunteers and welfare contract with VUWSA – providing volunteer support for Te Herenga Waka - Victoria University of Wel ington’s provision of flu shots, community pantry
services to students and support for any agreed co-branded initiatives

Counsel ing services and pastoral care 2023 Total Costs & income breakdown

2023 SSF Report
16

(D)  Employment information
“Providing information about employment opportunities for students while they are studying”
The activities and functions funded from the SSF that fall under this service category are:

•  managing online vacancies that provide Te Herenga Waka - Victoria University of Wellington students and graduates with a range of opportunities such as internships, study related
part time work, scholarships, voluntary positions and graduate roles and programmes
•  providing staff to organise career expos and employer presentations
•  managing employer relationships that enable students to have opportunities to engage with prospective employers
•  initiating and facilitating opportunities for internships and work experience
•  developing and maintaining relationships with professional associations, businesses and community groups

Employment information 2023 Total Costs & income breakdown

2023 SSF Report
17

(E) Financial Support and Advice
“Providing hardship assistance and advice to students on financial issues”

The activities and functions funded from the SSF that fall under this service category are:

•  providing budgeting, financial planning and tuition fee management advice to students
•  providing comprehensive support on al  student al owance and loan matters
•  providing financial advice to prospective students and their parents
•  administration of the Student Assistance (Hardship) Fund, Equity grants and awards
•  providing advice about the preparation of budgets and financial statements for scholarship applicants

Financial Support and Advice 2023 Total Costs & income breakdown

2023 SSF Report
18

(F) Health Services
“Providing health care and related welfare services”

The activities and functions funded from the SSF that fall under this service category are:

•  providing a full general practice medical care service
•  providing visiting specialist Endocrinologist, Dermatologist, Health Improvement Practitioners (3) and Health coach
•  providing specialist advice and services to students with impairments to enable them to fully participate and succeed in their studies
•  offering advice for staff on creating an inclusive education environment for students with a disability
•  provision of services to students with disability to ensure they can access reasonable academic accommodations, including the volunteer programmes
•  provision of COVID-19 vaccine for students
•  purchasing and administration of flu shot vaccinations for students

Health Services 2023 Total Costs & income breakdown

2023 SSF Report
19

(G)  Media

“Supporting the production and dissemination of information by students to students, including newspapers, radio, television and internet-based media”

The activities and functions funded from the SSF that fall under this service category are:

•  student media funding agreement with VUWSA - ensuring Te Herenga Waka - Victoria University of Wellington students are provided with at least the same duration of, and degree
of access to, Salient podcasts and Salient editions as in the 2020 academic year.

(H)  Childcare Services
“Providing affordable childcare services while parents are studying”

•  providing early childhood education services for the children of students

2023 SSF Report
20

(I) Clubs and Societies

“Supporting student clubs and societies, including through the provision of administrative support and facilities for clubs and societies”

The activities and functions funded from the SSF that fall under this service category are:
•  providing support in close partnership with VUWSA to al  clubs (political, cultural, faith-based, ethnic, sports and academic) and club hubs
•  providing training areas, meeting rooms, activity spaces and resources for clubs to book and use
•  developing a range of communication mechanisms to regularly inform clubs of opportunities, services and support, including meetings, e-newsletters and designated notice boards
•  developing a programme of training and development opportunities, both face to face and online, that targets capability improvement in partnership with VUWSA
•  developing a comprehensive club recruitment and communication strategy that dovetails with the University’s recruitment and orientation strategies
•  planning and implementing strategies to address club continuity issues including AGM planning, succession planning and executive handover
•  providing advice to clubs on how to improve financial management and sustainability
•  engaging with a range of stakeholders that have an investment in or benefit from wel -functioning clubs
•  manage the sponsorship fund for students, student clubs, activities and initiatives

Clubs and Societies 2023 Total Costs & income breakdown

2023 SSF Report
21

(J) Sports, recreation and cultural activities
“Providing sports, recreation and cultural activities for students”

The activities and functions funded from the SSF that fall under this service category are:
•  co-ordinating and supporting a range of sport opportunities from casual play through to leagues and competitive sport
•  leading Te Herenga Waka's participation in the University and Tertiary Sport NZ model, supporting students and student teams to attend national and international events
•  organising and supervising a range of recreation activities, including self-defence and first aid courses for students
•  liaising with other service groups to deliver specialised services and targeted programmes (wel being)
•  delivering a group exercise timetable across two facilities classes and providing a range of professional fitness services
•  establishing links to other community activities for students
•  initiating other activities identified through recreational forums or suggestions from students
•  providing safe and accessible recreational facilities, including security, cleaning, bookings, maintenance, onsite support and improvement of the facilities
•  providing space for clubs and student groups, and space and equipment for individual recreation use
•  providing venues for hosting and supporting student events
•  providing student common rooms and social spaces
•  support services to student athletes including advocacy, sponsorship and access to fitness services
•  contributing to the building levy

Sports, recreation and cultural activities 2023 Total Costs & income breakdown

2023 SSF Report
22

link to page 25
PRIMARY SSF FUNDED SERVICES KPIs AND STATISTICS
This section of the document outlines the services that are funded either predominantly or partially by the Student Services Fee. It provides a description of each service and an indication of
usage and performance monitoring measures.
Āwhina (category C)
The Āwhina team is the on-campus support whānau for tauira Māori studying at Te Herenga Waka (THW). Āwhina’s main purpose is to provide a cultural y safe, positive and holistic
experience for tauira Māori that encourages cultural confidence and academic success, all through a kaupapa Māori framework.
From orientation to graduation, the Āwhina team tautoko tauira Māori in various ways and act as a bridge to connect tauira Māori to other student support services.
Services provided by Āwhina include, but are not limited to:
•  Hosting Māori orientation
•  Connecting tauira Māori to eachother, and the wider THW whānau
•  Providing information to tauira Māori about financial support
•  Supporting tauira Māori with advocacy
•  One-on-one advising
•  Coordinating tuakana/teina mentoring
•  Offering workshops, wānanga, tutorials and whakawhanaungatanga sessions on study-related and cultural topics
•  Providing culturally safe spaces to study
•  Sharing information on scholarships
•  Engaging with tauira Māori in Whānau House and the Marino Floor in Joan Stevens Hal
•  Connecting tauira Māori to employment opportunities
•  Providing ~$40,000 of prizes/grants to tauira Māori.

2023 students engaged with the service

Student Demographic
2021
2022
2023
-  Undergraduate
-
1,854
1,686
-  Postgraduate
-
349
438
-  PhD
-
93
-
-  Other
-
2
32
-  Total Māori
535
2,2702
2,146

2 The total is less than the different cohorts combined because there were 28 students who were both undergrads and postgrads during 2022, so are counted twice.
2023 SSF Report
23

2023 Highlights
New Māori Student Orientation week
• Welcomed approximately 250 new tauira and their whānau during the Pōwhiri
• Dedicated student services expo
• Information session for the whānau of our new tauira
• Delivered UNI101, Get Sorted session, access to Student Success Advisers, course planning, cultural exchanged, tuakana/teina session with Ngai Tauira, Campus tours, Academic
Expectations with Student Learning.
• The beginning of Āwhina’s relationships with tauira Māori

Āwhina Nuku Course
• 1944 tauira Māori enrolments
• Announcements for Āwhina events and relevant information
• Advertisement for scholarships, internships and career opportunities
• Ability to link to Āwhina website to book appointments with the team.
• Links to relevant resources
• Used as a good example for other student services.

Re-launch of the Tuakana/Teina programme (Tri 2)
• Introduction to mentoring sessions.
• Setting Tikanga for tuakana
• Provision of resources
• Pairing of tuakana/teina
• Follow up with tuakana/teina.

Kaiarawhiti, Māori Transition and Engagement role
• Development of a new role that wil  focus on Outreach, Transition and Events
• Recruited a current Āwhina Kaiakiaki into this role.
• Developed a plan for a pre-orientation programme for implementation in 2025.
• Developing a plan for outreach to Kura Kaupapa in the lower North Island
• Coordinating New Māori Student Orientation for 2024
• Works closely with Māori Future Students team.

2023 SSF Report
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link to page 27
Te Ratonga Rapu Mahi - Careers and Employment Service (categories B & D)
Te Ratonga Rapu Mahi - Careers and Employment provides a range of services, programmes and activities including careers education, guidance and online resources to cater for undergraduate
and postgraduate students. In addition, it supports Future Students and Alumni, offering access to the services for graduates up to three years after completing their qualification.
We connect employers, recruiters and jobseekers. We host and facilitate skills and career preparation workshops, large careers expos and employer networking events throughout the year
as wel  as provide the NZUniTalent jobs board, targeted to the recruitment of university students and recent graduates. We liaise with faculties and contribute to academic programmes across
the University, providing customised employability training and graduate destination data as required. We lead and deliver the University’s service and leadership and alumni career mentoring
programmes. Our services are consistently in very high demand.
•  Provide individual and group career advice and guidance to students and recent graduates. Students can choose for online or in person appointments and workshops.
•  Research and write content on career pathway information for current and future students
•  Provide advice and support for students enrol ed in Work Integrated Learning courses and contribute to career development learning in a range of academic courses.
•  Manage and deliver the University's service and leadership programme, Wellington Plus, which helps students connect with their community, volunteer and get involved in student
leadership positions, develop social responsibility and employability.
•  Manage and deliver the Alumni as Mentors Programme which connects final year students with experienced alumni professionals from around the world.
•  Manage and promote online platforms which provide access to career planning tools and interactive resources, job vacancies, employer events and career workshops and
appointments  - CareerHub and the online Career Centre.
•  Organise careers expos, graduate recruitment and employer networking events
•  Develop employer relationships; pro-actively sourcing employment opportunities for students and graduates and connect students to the NZUni Talent jobs board.
•  Provide relevant data and industry trends information to Faculties for academic reviews and accreditation processes. Manage the Graduate Destination Survey on behalf of the
University which is used to help students with career decisions and inform course design.
2023 students engaged with the service
Student Demographic
2021
2022
2023
TOTAL STUDENTS
10,710
7,8913
6,156
-  Undergraduate
-
5,826
4,862
-  Postgraduate taught
-
1,521
1,565
-  PhD
-
299
221
-  Māori
973
711
498
-  Pasifika
613
410
284
-  International
1,372
1,098
1,337

3 Current students and graduates
2023 SSF Report
25

2023 Highlights
o
Met strong demand from employers wanting to recruit students and graduates. 97 organisations attended the Career Expos (increased from 47 in 2022).  Facilitated over 58
presentations and supported employers with their recruitment strategies.  Engaged with 937 organisations (slight increase from 909 in 2022). Co-organised the successful Careers
Week initiative with the Faculty of Architecture and Design Innovation, including a Careers in Focus session, speed networking, and CV and portfolio workshops.

o
At the end of 2023, the NZUni Talent Job Board, which lists graduate roles, internships, and other opportunities, changed platforms (now hosted on Career Hub). This change will
allow students to explore listed job opportunities in a more streamlined and user-friendly manner.

o
Interest in the Alumni as Mentors Programme grew significantly in 2023, and the programme successfully connected twice the number of students and alumni mentors compared
to last year. This rapid growth necessitated re-thinking of the programme structure to meet increased demand in the future and changes are due to be implemented in 2024. This
successful programme needs additional resourcing for 2025, to al ow equitable access to mentoring for final year students.

o
The Wel ington Plus Programme underwent a marketing refresh with a view to align the programme to the new brand guidelines of the University. The refresh will continue in 2024.

o
The Senior Advisor (Work Integrated Learning and Career Development) col aborated with academic teams and other staff across the university, providing resources, advice on, and
facilitation of in-curriculum workshops and assessments. A tailored Nuku page al ows students to access timely information to support their work-integrated learning activities.

o
The Victoria University of Wel ington Careers and Employment LinkedIn page was created, with over 1000 fol owers by the end of year.

2023 SSF Report
26

link to page 29 link to page 29
Mauri Ora - Student Health and Counsel ing Services (Categories F and C)
Mauri Ora aims to provide accessible, seamless, and prevention-oriented wellbeing and healthcare services to enable students to reach their ful  academic and personal potential.
Additional y, Mauri Ora plays a key role in the development of a positive culture of mental and physical wellbeing on campus.
Student Counsel ing and Student Health have undergone a process of significant integration over the past 5 years. Col ectively, the two services are now well recognised across the
University and by Students as Mauri Ora, a single wel being and health service.
The staff employed within Mauri Ora have a single common purpose: to provide first class, student centric wel being and health services. Mauri Ora aims to provide high-quality,
low-cost health care to all students enrolled at the University. Based on our student population, Mauri Ora prioritises delivery of services around the promotion and maintenance
of general wellbeing, lessening the impact of mental and chronic health conditions, and the promotion of sexual health.
2023 students engaged with the service
  Student Demographic / Student Sessions
2021
2022
2023
TOTAL STUDENTS
13,5594
10,9615
9,702
-  Māori

871
811
-  Pasifika

375
315
-  International

512
-
Total number of appointments / sessions
58,363
55,234
49,258

2023 Highlights
o
In response to student feedback an ongoing goal and strategy for Mauri Ora, is to diversify the cultural make up of its workforce. To that end in 2023 the service employed:
o
A Rongoā Māori practitioner,
o
A Kaiārahi Tauira (Māori Lead Counsel or),
o
In partnership with the DVC Pasifika, Winne Laban, Mauri Ora successfully recruited 2 Pasifika Counsel ors.
o
Quality Improvement Accreditations: Building on the Foundation accreditation awarded by the Royal New Zealand Col ege of General Practitioners in 2022 the service gained
Bronze Tier Cornerstone accreditation in 2023. Bronze is currently the highest tier in the programme and was awarded after the completion of the Equity and Continuous Quality
Improvement modules. The external auditors noted the excel ent clinical outcomes for Māori and Pasifika students compared to the national average in primary care, the service
delivery model change undertaken by Mauri Ora over the past 5 years, and its commitment to providing a Gender Affirming Healthcare pathway.
o
Counselling Intake Triage Process: Mauri Ora Counselling trialled and implemented a new process to better assess needs and urgency for students booking initial appointments. This
enabled us to better direct students to the right service (e.g., Same day, HIP, group intervention) and where needed to better prioritise urgent clinical needs as wel  as Māori and
Pasifika students. Students also gave positive feedback and were left feeling connected and held despite the wait time.

4 Students that accessed both services may have been counted twice in this figure
5 Students that accessed both services have not been counted twice in this figure - Student Health saw 8,682 individual students who attended 47,110 appointments (an increase of 4.3% on 2021) : Student Counsel ing saw
2,333 individual students who attended 8,124 sessions (an increase of 6.7% on 2021).

2023 SSF Report
27

o
Group Therapy: Mauri ora Counsel ing extended their group intervention offer. An innovative EMDR group to support students facing traumatic incidents was initiated. The clinical
outcomes were positive and Mauri ora wil resume running it in 2024. A therapeutic group focusing on self-esteem and healthy relationships was also trialled and will be expanded
this year. Preparation has also started to develop a group to better answer the need for information and support for ADHD.
o
My Indici Patient Portal, Open Notes: Mauri Ora began offering a patient portal to students in 2021. This allowed them to book and cancel appointments, email their GP, request
repeat prescriptions and view test results. In 2023 Mauri Ora became the first student health service to allow students to view their medical notes through the patient portal. Open
notes can improve patient recall of what occurred in a consultation with their GP or nurse, promotes better health literacy and patient self-management as well as supporting
shared decision making between patients and their healthcare provider(s).

2023 SSF Report
28

University Kids (category H)
-  We provide early childhood education (ECE) for up to 77 children at our Fairlie Terrace site.
-  These services allow students to attend lectures, tutorials, meet with lecturers and access services such as learning support, the library, recreational services etc.
-  These services are available to all under and post graduate students
-  Our key objects are to provide a safe, healthy, nurturing and education environment for the young children in our care.

2023 students engaged with the service

2021
2022
2023
Number of places provided for children of students in the crèche.
95 FTE
63 FTE
54 FTE

2023 Highlights
o
Extension of place based learning – van al ows children regularly to go out of the play space and visit other places i.e. the Zoo, Zealandia, Petone Beach, etc.
o
Retention of high quality staff in acute teacher shortage crisis.
o
Investment in replacing and updating play resources.

2023 SSF Report
29

Te Amaru-Disability Services (category F)
Te Amaru-Disability Services is a leading provider of disability advice, expertise and support. We work in partnership with staff, students and the disability community to strengthen Te Herenga
Waka Victoria University of Wel ington’s culture of inclusion, to celebrate disability and to ensure students can fully participate and achieve their aspirations.   We value the expertise of people
with disabilities and recognise the uniqueness of individual experience.  We are committed to leading the University to being an inclusive education provider and eliminating barriers for people
with disabilities wherever they exist.
We view disability as a diverse and complex phenomenon, reflecting an interaction between an individual and their environment.  We recognise that disability comes in many forms; including
the Deaf and those with injuries, physical, mental, sensory, specific learning, or health impairments, and these can be experienced differently by each individual.
The work we do aims to minimise disabling experiences at the University. On an individual basis we do this by working in partnership with students, respecting their disability expertise and
providing tailored advice, support and services.   We also work alongside University staff to create a fully inclusive learning and teaching environment.  Our work includes raising disability
awareness, providing advice and expertise on accessible built spaces, technological systems, inclusive lecture delivery, policies and practices.  This approach minimises disabling experiences
at the University and secures the intel ectual potential put at risk through experience of disadvantage.
We offer a broad range of quality services which are tailored to individual student needs. Our most popular services are:
o  Access Suites: quite places to rest and study with ergonomic and disability inclusive technology
Disability & Inclusion Advisers: who are allied health and disability professionals that work with students to identify and resolve barriers to their learning and participation at the
University, this often includes disability coaching and liaison with academic staff
o  Education Access Plans: to communicate disability needs and disability inclusive strategies to other staff
o  Inclusive Learning Software: Inclusive learning software is available for students to make learning and engaging more accessible
Other key services include: adaptive technology advice, sign-language interpreting, lecture information capture, accessible assessment arrangements, mobility transport, access awares for
students with high disability and financial needs.

2023 students engaged with the service

Student Demographic
2021
2022
2023
TOTAL STUDENTS
2,516
2,389
2,562
-  Māori
-
267
281
-  Pasifika
-
75
66
-  International
-
56
92

2023 SSF Report
30

2023 Highlights
o
Utilising the successful Nuku platform, Te Amaru—Disability Services developed courses to support disabled students use of inclusive learning software; Note taking with Glean (a
digital note taking app) and Study skil s with Read&Write. Due to the popularity of Read&Write amongst students and staff, Digital Solutions has now taken over funding this.

o
In response to an increased interest in disability from academic staff we streamlined and increased the effectiveness of Disability Inclusion Arrangements, which share the impact of
a student's disability on their participation and learning, and outline inclusive strategies for success.

o
Disability inclusion relies on a University wide approach and close collaboration with staff, students, and student leaders (including VUWSA and the Disabled Students’ Association)
was valuable in supporting disabled students to thrive.  

o
We championed the use of lecture content recordings to increase the accessibility of the university, in responsive to a significant number of disabled students expressing their need
for this to us. We worked with academic staff, VUWSA, Te Pūrengi staff and others on this and are relieved that this is now in policy.

2023 SSF Report
31

link to page 34
Kaiārahi Tahua Tauira - Student Finance (category E)
The Student Finance Advisers provide a financial mentoring / budget advisory service to students through the Hardship Fund, one on one appointments, web and print based resources and
a range of workshops to reduce financial barriers and increase students’ financial capability and resilience. Delivery of the service is fully funded by the Student Service Fee (SSF) and al
students are charged a separate Student Assistance Levy of $28 (GST inclusive) that contributes to the Hardship Fund.
  The Student Finance Advisers focus on the following objectives:
•  Providing a high quality, confidential and non-judgemental financial advice service that meets students’ needs, increases their financial capability and helps them achieve
their ful  academic potential.
•  Administering the Hardship Fund ensuring students facing short-term financial hardship receive timely and professional advice and support.
•  Developing and delivering workshops and presentations that are offered to a wide range of staff and students.
•  Developing and maintaining print and web-based resources to increase students’ financial capability.
•  Overseeing the application and review process for Scholarships on the basis of financial hardship in a thorough and timely manner to ensure fair decisions are made.
•  Monitoring student loans and allowance policies, financial trends and developments and incorporate into advice for students and staff as required.
•  Actively promoting the service to staff and students to raise awareness of the support available.

2023 students engaged with the service
Student Demographic
2021
2022
2023
Total number of engagements / sessions / appointments
2,709
2,775
5,1126
TOTAL STUDENTS
-
-
4,738
  Total Hardship Fund Income from 2023 Levies and donations
$533,179
2023 Expenditure included:

Hardship Grants to students
$181,374
2023 Hardship Equity Grants
$173,500
University Pharmacy Prescriptions & Student health payments
$2,445
VUWSA Community Pantry and Sanitary Products contributions
$22,600
VUWSA Stress Free Study Week contributions
$12,000
Cyclone / Flooding support
$58,910
Winter Energy Grants
$48,850
Contribution towards Disability Awards
$10,000
Blackbullion
$20,130

6 Includes Hardship, laptop loan, Winter Energy Grant and Cyclone/Flooding applications. Financial advice appointments; Hardship Equity grant, Wel ington Doctoral Hardship Scholarship & scholarship applications
with financial component; Blackbul ion sign-ups; all event attendance. Note - Reporting improvement with Kurawai compared to previous years
2023 SSF Report
32

2023 Highlights
o
Cyclone/Flooding Support - established in February 2023 and ran until the 31st of March 2023. These grants were awarded to students who were facing financial hardship due to
the impacts of Cyclone Gabriel e and the flooding that occurred in the upper North Island at the beginning of 2023.
o
Winter/Dress Shirt Clothing Drives – in col aboration with VUWSA, Student Finance was able to run a free clothing drive for students on al  three campuses in Wel ington over
winter. The clothing used in these drives were generously donated by staff members across Victoria University of Wel ington. Thanks to a staff donation, during academic dress pick
up for the December graduation ceremonies, student finance was able to offer students access to free dress shirts.
o
Winter Energy Payments - established in July 2023 and ran until the 18th of August 2023. These grants were awarded to student flats who were impacted by increased electricity
bil s during the winter and/or the inability to afford increased bil s so chose not to use heating. We collaborated with the foundation team to facilitate additional donations.
o
Cost of Living Campaign - this campaign was designed to help get students thinking about effective cost cutting techniques they could use themselves or utilise within their
households. Student Finance had a presence on al  three campuses during this campaign.
o
Symposium – In November 2023 the university ran and organised a symposium for student support service staff members. The student finance advisers delivered a workshop to
educate staff on the financial chal enges students experience, and the financial support services available through Student Finance.

2023 SSF Report
33

link to page 36
Tauria - Student Interest and Conflict Resolution (category C)
The purpose of Tauria is to respond to harm that is interpersonal and/or has impacted our community. We do this by using restorative principles which, contribute to the prevention of
future harm, uphold a student's mana and honour Te Tiriti.

The Student Interest team is a central point for students to receive advice and support about responding to threatening, inappropriate and concerning behaviour.
Tauria provides holistic support services for the following issues to all students: threatening or aggressive behaviour; bullying or harassment; sexual y harmful behaviour; unwanted
attention; racism, xenophobia, homophobia, discriminatory, inequitable, or hateful behaviours; concerns for your safety or the safety of someone else; worries about someone’s wellbeing
or welfare; family violence; conflict and complaints.

Tauria exists by identifying concerns early, Tauria works across the University to respond and resolve issues in a supportive and non-adversarial manner. They assess risks, identify support
needs, and work alongside students and other student support services to create a safe and inclusive community.

2023 students engaged with the service

2021
2022
2023
Number of cases (active and closed)
390
4177
461
TOTAL STUDENTS
-
-
515

2023 Highlights
•
Tauria launched a custom built, confidential case management system which integrates with the broader Kurawai infrastructure. This was a significant milestone for the service to
have a fit for purpose case management system that supports cross service collaboration and holistic advising whilst also protecting the privacy of all Tauria cases.  This system also supports
easier analysis of case trends, which will enable a more comprehensive understanding of the needs and challenges of the student population.
•
Tauira can now access Tauria services through Puaha, which increases the awareness and accessibility of the service
•
To fulfil Pastoral Care Code obligations, a number of changes were made to the complaints process and are listed below. The impact of these innovations are greater clarity and
consistency of the complaints process.
o
A complaint form was developed this year and is accessible through Puaha for current students, it was then revised based on feedback from the Student Association
o
Website content provides more information about the complaints process.
o
A staff handbook for creating complaints was generated
o
Work was started on how the complaints process can be better aligned with a tikanga process
•
Fol owing the introduction of a new Student Conduct Statute, Tauria revised its case management procedures for student conduct processes to be aligned with the new statute.
This impacted service delivery to ensure processes upheld natural justice and trauma informed principles.

7 Some cases (for examples situations significantly impacting our community) required the Tauria team to engage with multiple students to complete welfare and wel being checks. This data is not reflected in our reporting given the
limitations of the current system.
2023 SSF Report
34

Manawa Ora - Student Wel being (category C)
Manawa Ora is funded by the Student Services Fee and includes three areas – Health Promotion, Rainbow and Inclusion, and Refugee-Background Students. The provision of wel being, identity
and specific equity group support positively impacts the academic success of students. The Pastoral Care Code reinforces a strong need for these continued services.
Health Promotion takes a prevention and intervention approach to wel being contributing to student agency during their student journey. Rainbow and Inclusion and Refugee-Background
Student services directly support students identifying with these equity groups. Most programmes and activities are delivered by employed students for students.
•  Health Promotion : Peer-led peer support programmes (Bubble, Storycraft, Canine Friends visits); Peer-led psychoeducation/resilience programmes (Wel being Workshops, Online
Wellbeing Resources, Peer Wellbeing Tips, Six Ways to Wellbeing); Health promotion events with stakeholders (Advisor or Peer-led); Internships for work experience (general and
health promotion); External networking to progress Health Promoting Universities’ policy and practice; Referral to internal and external services.
•  Rainbow and Inclusion : Peer support programmes (Rainbow Peer Group); 1:1 Adviser support; Referral to internal and external services; Community building events with stakeholders
•  Refugee-Background Students; 1:1 Adviser support; Referral to internal and external services; Community building events with stakeholders.

2023 students engaged with the service
Student Demographic / Student Cases
2021
2022
2023
TOTAL ENGAGEMENTS – multiple engagements by individual students
560
6,108*
12,576
-  Rainbow
103
377*
715
-  Refugee Background
126
188*
144
-  International

136*

-  Health Promotion programmes and event engagement
331
5,407*
11,717
* Change in methodology for recording engagement in 2022. Note that from 2022 some

students are counted multiple times because of multiple engagements.

2023 Highlights
o
Survey of Student Wel being Leaders conducted (self-report assessment of their work with students and skills they developed).
o
Example of qualitative Data: “It has been a great work experience in the health and wellbeing sector and have really appreciated the skil s this job has taught me.”
o
Interns from the Faculty of Health worked on these projects:
o
Bubble evaluation
o
Peer Wel being Tips videos and infographic handouts based on wel being workshops
o
Rainbow and Inclusion presentations and engagement with Careers Advisers from secondary schools at Open Day and Careers Advisers’ Conference – 88 Careers Advisers.
o
Refugee Background Adviser partnered with Salient team to support two RB students to co-edit an edition focused on refugee and migrant stories.

2023 SSF Report
35

Recreation Services (categories I & J)
University Recreation Wellington’s purpose is to support a healthy, active and connected University of Wellington community. This is achieved through the delivery of sport, club, fitness and
wellbeing opportunities. These services are provided to support students with 4 key outcomes: Hauora, Connection, Success and Preparedness. Our services are available to al  Victoria
University of Wel ington students.
The operating model for University Recreation Wel ington (URW) centres around the fol owing;
-  Provision of spaces and equipment that are safe, welcoming and accessible
-  Services and programmes of a high standard, tailored with innovation to enhance the student experience
-  Recreation staff are available, knowledgeable, positive and committed to supporting students

The continued focus for URW through 2023 has been student engagement. Enticing and supporting more students to visit campus and undertake the co-curricular activities that will keep
them happy and healthy during their tertiary study.

2023 students engaged with the service
-  This is only a baseline view given so many student ID’s have not been matched, and does not include Club Members.
-  Many forms of recreation do not require signing up, swiping in or registering details, meaning a sizable number of participants are not captured below.
  Student Demographic / Student Sessions
2021
2022
2023
TOTAL STUDENTS

-  Māori
248
371
329
-  Pasifika
115
201
202
-  International
125
292
600
- Undergraduate
1,571
2,424
2.284
- Postgraduate taught
537*
307
412
- PhD
-
226
222
Total number of individual visits to the recreational facilities
116,142

2023 Highlights
o
New signage was final y erected on the ground floor of Rutherford House for the promotion of Pipitea Fitness. This will help increase awareness of our facilities at Pipitea campus,
bringing colour and vibrancy to the common space at Rutherford House.

o
Running Hub: 2023 was the pilot year for the Running Hub, which has seen growth and success. It has been humbling to see the positive response from students who have voiced
how they have enjoyed being part of this community and how it has helped their running endeavors. The success was highlighted by more students competing and placing in the
2023 SSF Report
36

top 20 at regional and national events, Maia Flint, Running Hub member, representing New Zealand at the 2023 World Mountain and Trail Running Championships in Austria. Blues
awards were presented to both Maia Flint and Victoria University Athletics Club. In 2024 we hope to continue refining what the hub wil  look like in future.

o
Well360 completion rates: It was positive to see Wel 360 successfully delivered for the 11th year in a row with a 71% completion rate. This achievement is higher than the 55%
completion rate in 2022 and 38% in 2021.
o
This programme continues to help students experiencing low mood and depression focus on the four key pil ars of wel ness- sleep, nutrition, stress and movement. 2023 saw 58
students engage in this programme and make the decision to implement small positive changes to their lifestyle.
o
The increased engagement and completion rate this year could be attributed to the fact that the Fitness Team made a concerted effort to make Wel 360 accessible and inclusive to
all by reviewing the approach and refining models and resources.
o
“The programme works! Definitely got me to actively think about my exercise habits and my wellbeing.”
o
“The programme was an easy journey for me thanks to the wonderful staff and their dedication to promote wellbeing”.

o
Recfurly shield: The Recfurly Shield was introduced to bring a new level of hal  verse hal  competition through our existing Sport Leagues. Hall teams competed across different
sports offerings and challenged for the shield. The holder of the shield must defend it in every match against other hall teams. After 9 weeks of competition, the winning hall is
awarded the Recfurly Shield and claim bragging rights until the next trimester! This new initiative helped to create more excitement and friendly rivalry throughout the
competitions.

o
OBU Academy Lead role established: The OBU Academy Lead role was created and approved in 2023. The role was required to sufficiently resource and support a successful OBU
Academy programme that has clear strategic benefits for the stakeholder groups (VUW, OBU, JJCT). There are immediate retention and recruitment benefits for the University and
OBU and bringing this role into the University will help to enhance the programme and experience for students, while also providing operational efficiencies for URW.
o
The role is a 12-month fixed term position and is half funded by a donor. This pilot project centers around the role Academy lead role and has three focus areas. 
o
Leading a high-performing OBU Rugby Academy programme 
o
Contribute directly to the engagement and recruitment activities for VUW and OBU 
o
Providing targeted support to Māori and Pasifika students that aids retention and success

2023 SSF Report
37

link to page 40
Pasifika Student Success (category C)
Pasifika Student Success is a part of the Office of the Assistant Vice-Chancel or (Pasifika). The core purpose of the Pasifika Student Success unit is to develop and deliver integrated
holistic services and peer support events and opportunities within a culturally appropriate environment that meet the social, educational, emotional, and cultural needs of Pasifika
students.
Pasifika Student Success is a culturally relevant innovation designed to enhance and improve the experience for Pasifika students, and to enable Pasifika students to succeed
academical y and complete their degrees successfully at Te Herenga Waka—Victoria University of Wellington.
Pasifika Student Success on behalf of the Office of the Assistant Vice-Chancellor (Pasifika) will deliver on the Pasifika Strategy and Operational Plan 2020-2025.  The three broad
aims of the Pasifika Student Success Plan are:
•  Increase the percentage of Pasifika students in al  faculties at Te Herenga Waka—Victoria University of Wellington – Recruitment.
•  Reduce the number of Pasifika students leaving Te Herenga Waka—Victoria University of Wel ington without completing the courses they are enrol ed in – Retention.
•  Increase the percentage of Pasifika students completing their qualification at Te Herenga Waka—Victoria University of Wellington – Successful Completion.

Pasifika Student Success will lead the Pasifika cultural frameworks and responses through support activities that raise the retention and academic achievement levels of all Pasifika
students. Pasifika Student Success will provide university-wide support and advice to academics and professional staff about the cultural needs and aspects to help Pasifika students
achieve their academic goals at the University.
2023 students engaged with the service

Student Demographic
2021
2022
2023
TOTAL STUDENTS
1,0918
2,221
1,275

2023 Highlights
Delivered the third annual Pasifika Week in partnership with the Pasifika Students’ Council. The highlights were:
•  Celebrated and normalised Pasifika excellence and presence as an integral part of the university community.
•  Delivered the largest ever Pasifika Careers expo, utilizing Pasifika staff from approx. 45 diverse organisations in the Public and Private Sector.
•  Student creativity displayed at the Pasifika Exhibition included visual arts, poetry and more.
•  Pasifika Cultural Night which highlighted cultural performances by the Pasifika cultural students’
•  associations
•  Pasifika market for Pasifika owned businesses and Pasifika groups. This has continually proved to be one of the best events we deliver.

8 This number represents figures recorded in CRM as distinct student counts per adviser.

2023 SSF Report
38

link to page 41
VUWSA Contracts for Service (categories A, C, and G)
The nine key goals of the Association are:
•  Education Quality: To ensure that the University provides the best teaching and learning, research opportunities, assessment and training to students.
•  Student Support: To advocate for adequate financial support, income and welfare for students in order to remove barriers to education.
•  Equity and Access: To promote equity for disadvantaged students in access to and within the University.
•  Services: To provide quality, cost effective services for the benefit of members, and, where appropriate, students.
•  Activities: To support sporting, social and cultural activities for and by members and students, particularly through Clubs.
•  Public Issues: To be the critic and conscience of the University and society, by promoting discussion and action on issues concerning students.
•  Finance: To maximise the member benefits by minimising fees or user charges through internal efficiency and non-member revenue.
•  Accountability: To ensure accountability to, and representation of, members
•  Sustainability: To recognise the needs of current and future generations by promoting sustainable lifestyles and actions to members while ensuring the sustainable operation of the
Association and University members.
Contracts with Victoria University of Wellington
o
providing support in close partnership with Victoria University of Wellington to all clubs (political, cultural, faith-based, ethnic, sports and academic) and the clubs hub
o
Supporting the Clubs Council as the representative body for al  clubs and societies
o
providing support, promotions, meeting rooms, storage spaces and resources for clubs and societies.
o
Creating engagement and life on campus through monthly food trucks
o
Key member of numerous University committees, such as the sexual violence prevention network, academic boards
o
Supporting PGSA, including hosting the PGSA administrator in the VUWSA offices
o
Promoting safe spaces and future proofing though initiatives such as sex week and sustainability week
2023 students engaged with the service

Student Demographic
2021
2022
2023
TOTAL STUDENTS who used the Advocacy Service9
382
-

Total Number of classes with Reps
925
866

Community Pantry food packs
791
872

With current levels of resourcing, it is a chal enge to create change, most changes and innovation happen outside of the SSF contracted services for VUWSA.

VUWSA ran a record number of debates for the national election cycle, including getting students enrol ed and put voting.

9 students that used the advocacy service as a walk in for a limited chat are not included in this
2023 SSF Report
39

2024 FINANCIAL YEAR
FINANCIAL REPORT FOR STUDENT
SERVICES FEE – QUARTER 1

1 | P a g e

Q1 2024
YTD Actual
YTD Budget
YTD Variance Fav / (Unfav)
Net
Net
Direct Costs
Cost
SSF
Other
SSF
Other
SSF
Other
Centre  Income
Income
Costs
Net Surplus/
(Cost)
Income
Income
Costs
Surplus/
Surplus/   Comments
(Cost)
Income  Income
Costs
(Cost)
Tītoko Student Engagement
Lower YTD operating costs; due to timing of VUWSA
Note:  cost centre managed by
invoicing; in particular, for the "O week" $150k and
Associate Director, Student
1438     345,

249   -
  ( 537,956)     ( 192,707)
  345,

249   -
  ( 751,478)     ( 406,229)
  -
  -
213,

522 213,

522 also timing of PGSA funding.
Operations
Al  deemed to be timing at this stage.
$31k lower YTD costs is $21k lower people costs and
Te Pūrengi Student Experience
$10k lower operating costs. Part of the lower people
and Wel being: Student Interest  1437     154,

500   -
  ( 123,969)   30,531      154,

500   -
  ( 154,632)   (132)      -
  -
30,
  662   30,662  costs are partly expected to be savings, whereas the
and Conflict Resolution team
lower operating costs is deemed to be timing at this
stage.
$16k higher YTD 'Other Income' is mainly from
Te Pūrengi Student Experience
additional health funding revenue.
and Wel being: Mauri Ora -
1413     435,

169     303,

252     ( 626,953)     111,

468
  435,

169     287,

441     ( 667,759)     54,
  851
0    15,
  811   40,
  806   56,
  616 $41k lower YTD Costs is mainly lower people costs
Student Counsel ing
and also lower operating costs and is deemed to be
timing at this stage.
Te Pūrengi Student Experience
$94k higher YTD costs are $83k higher people costs
and Wel being: Mauri Ora -
1414     710,

250     420,

186 (1,215,899)   ( 85,464)
  710,

250     425,

746 (1,122,385)     13,
  611
  -
  ( 5,560)  (93,514)  (99,074) and $11k YTD higher operating costs.
Student Health
The majority of this is expected to be a timing
variance.
Te Pūrengi Student Experience
and Wel being: Te Amaru
1419     212,

677     136,

149     ( 323,694)     25,
  133
  212,

677     130,

000     ( 317,695)     24,
  982
  ( 0)   6,
  149     ( 5,998)   151

-
Disability Services
Te Pūrengi Student Experience
and Wel being: Te Ratonga
The lower YTD costs are made up of:
Rapu Mahi Careers and
1412     313,

402     23,
  043     ( 283,264)     53,
  181
  313,

402     10,
  000     ( 313,111)     10,
  291
  -
13,
  043   29,
  847   42,
  890 $20k lower operating costs and $9k lower people
Employment
costs.
Manawa Ora - Student
Wellbeing
1444     147,

000   -
  ( 99,644)   47,356      147,

000   -
  ( 140,956)   6,044      -
  -
41,
  312   41,312  The $41k lower YTD costs is al  due to lower people
costs.
Student Clubs incl Student
$17k of the YTD cost variance relates to people costs
Union
1140     216,

750   -
  ( 288,061)   ( 71,311)
  216,

750   -
  ( 267,129)   ( 50,379)
  -
  -
(20,932)  (20,932) which have been incorrectly coded here and wil  be re-
coded out of this cost centre for April month end.
Student and Campus Living:
Lower YTD income is mainly due to lower gym
University Recreation (Rec
1150     521,

751     193,

921     ( 762,568)   ( 46,896)
  521,

751     210,

804     ( 810,396)   ( 77,841)
  -
(16,883)   47,
  828   30,
  944 membership income from students and lower
Centre)
revenue from hire of facilities.
Lower YTD costs is mainly timing of operating costs.
Titoko Student Costs
1443     48,
  750   -
  ( 74,109)   (25,359)      48,
  750   -
  ( 49,398)   (648)      -
  -
(24,711)   (24,711)  Lower YTD costs is primarily lower people costs.
Subtotal
3,105,498    1,076,551  - 4,336,117  - 154,068    3,105,498    1,063,991  - 4,594,938  - 425,449    0    12,560    258,821    271,381
"Fixed SSL Contribution" cost centres
Student and Campus Living:
University Kids
EARL     54,
  000   -
  ( 54,000)   -
  54,
  000   -
  ( 54,000)   -
  -
  -
  -
  -
-
Āwhina
1246     96,
  750   -
  ( 96,750)   -
  96,
  750   -
  ( 96,750)   -
  -
  -
  -
  -
-
Pasifika Student Success
1114     66,
  000   -
  ( 66,000)   -
  66,
  000   -
  ( 66,000)   -
  -
  -
  -
  -
-
Subtotal
216,750    -   - 216,750    -      216,750    -   - 216,750    -      -      -      -      -
Indirect Costs
IT and HR overheads
2244     232,

500   -
  ( 247,055)   ( 14,555)
  232,

500   -
  ( 262,678)   ( 30,178)
  -
  -
15,
  623   15,
  623 $16k lower costs are due to lower IT and HR
University costs allocated year to date.
TOTAL
3,554,748    1,076,551  - 4,799,921  - 168,623    3,554,748    1,063,991  - 5,074,365  - 455,627    0    12,560    274,444    287,004

2 | P a g e

Ful  Year 2024
Ful  Year Q1 Forecast
Ful  Year Budget
YTD Variance Fav / (Unfav)
Net
Net
Net
Direct Costs
Cost
SSF
Other
Centre   SSF Income
Other
Income
Costs
Surplus/(Cost
SSF Income
Other
Surplus/(Cost
Surplus/(  Comments
)
Income
Costs
)
Income  Income
Costs
Cost)
Tītoko Student Engagement
Note:  cost centre managed by
Associate Director, Student
1438
1,
  381,000   -
( 1,502,956)     ( 121,956)
1,
  381,000   -
( 1,502,956)     ( 121,956)
  -
  -
  -
  -
-
Operations
Te Pūrengi Student Experience
and Wel being: Student Interest  1437
  618,

000   -
  ( 628,022)   (10,022)
  618,

000   -
  ( 641,242)   (23,242)      -
  -
13,
  220   13,220  $13k lower forecast costs is lower expected people
and Conflict Resolution team
costs.
Te Pūrengi Student Experience
and Wel being: Mauri Ora -
1413
1,
  740,679 1,
  020,571 ( 2,765,048)   ( 3,798)
1,
  740,679 1,
  018,831 ( 2,759,510)   0
0    1,
  740     ( 5,538)     ( 3,798) -
Student Counsel ing
Te Pūrengi Student Experience
and Wel being: Mauri Ora -
1414
2,
  841,000 1,
  847,931 ( 4,727,448)   ( 38,518)
2,
  841,000 1,
  847,000 ( 4,708,395)   ( 20,395)
  -
931

(19,053)  (18,123) $19k higher ful  year forecast costs are mainly from
Student Health
higher expected people costs.
Te Pūrengi Student Experience
and Wel being: Te Amaru
1419
  850,

714     524,

099 ( 1,385,274)   ( 10,461)
  850,

714     520,

000 ( 1,377,698)   ( 6,984)     ( 0)   4,
  099     ( 7,576)     ( 3,477) -
Disability Services
Te Pūrengi Student Experience
and Wel being: Te Ratonga
The $13k lower forecast costs relates to lower people
Rapu Mahi Careers and
1412
1,
  253,607     40,
  000 ( 1,280,337)     13,
  270
1,
  253,607     40,
  000 ( 1,293,607)     ( 0)
  -
  -
13,
  270   13,
  270 costs.
Employment
Manawa Ora - Student
Wellbeing
1444
  588,

000   -
  ( 549,426)   38,574
  588,

000   -
  ( 583,939)   4,061      -
  -
34,
  512   34,512  The $35k lower forecast costs relates to lower people
costs.
Student Clubs
1140
  867,

000   -
( 1,069,068)     ( 202,068)
  867,

000   -
( 1,068,516)     ( 201,516)
  -
  -
( 553)   ( 553) -
Student and Campus Living:
University Recreation (Rec
1150
2,
  087,000     513,

957 ( 3,264,251)     ( 663,294)
2,
  087,000     519,

000 ( 3,283,918)     ( 677,918)
  -
  ( 5,043)   19,
  667   14,
  624 Lower costs is mostly due to lower people costs
Centre)
Titoko Student Costs
1443
  195,

000   -
  ( 239,180)   (44,180)
  195,

000   -
  ( 217,496)   (22,496)      -
  -
(21,684)   (21,684)  The $22k lower forecast costs relates to lower people
costs.
Subtotal
12,422,000    3,946,558  -17,411,009  - 1,042,451    12,422,000    3,944,831  -17,437,275  - 1,070,444    0    1,726    26,266    27,993
"Fixed SSL Contribution" cost centres
Student and Campus Living:
University Kids
EARL
  216,

000   -
  ( 216,000)   -
  216,

000   -
  ( 216,000)   -
  -
  -
  -
  -
-
Āwhina
1246
  387,

000   -
  ( 387,000)   -
  387,

000   -
  ( 387,000)   -
  -
  -
  -
  -
-
Pasifika Student Success
1114
  264,

000   -
  ( 264,000)   -
  264,

000   -
  ( 264,000)   -
  -
  -
  -
  -
-
Subtotal
867,000    -    - 867,000    -      867,000    -    - 867,000    -      -      -      -      -
Indirect Costs
IT and HR overheads
2244
  930,

000   -
( 1,046,244)     ( 116,244)
  930,

000   -
( 1,063,296)     ( 133,296)
  -
  -
17,
  052   17,
  052 $17k lower overheads are due to lower IT and HR
University costs allocated to SSF.
TOTAL
14,219,000    3,946,558  -19,324,252  - 1,158,695    14,219,000    3,944,831  -19,367,571  - 1,203,740    0    1,726    43,318    45,045
3 | P a g e

Appendix A
CARRIED FORWARD SURPLUS/DEFICIT
The carried forward balance at the end of FY23, is a net deficit of $2,006k.
Year
Surplus /
(Deficit)
Amount
2010
Surplus
106,208
2011
Surplus
68,630
2012
Deficit
(153,895)
2013
Deficit
(4,383)
2014
Deficit
(73,775)
2015
Deficit
(40,372)
2016
Deficit
(253,896)
2017
Surplus
147,647
2018
Deficit
(10,557)
2019
Surplus
91,594
2020
Surplus
324,940
2021
Surplus
(238,710)
2022
Deficit
(997,881)
2023
Deficit
(971,550)
c/f
Surplus /
(Deficit)
(2,006,000)

4 | P a g e

Appendix B
Advocacy and legal advice
Advocacy services manage a range of resolution activities in relation to student complaints, disputes, appeals, pastoral issues
(including accommodation) and academic disputes. VUWSA deliver an independent advocacy service and train and support class
representatives and faculty delegates to ensure that students have a meaningful and independent voice at Victoria.
Careers information, advice and guidance
Career Services aim to increase the employability of Victoria students. Students are assisted to make study and career choices
through career, course advice and assessment activities. Assistance is also provided for job applications, CVs and interview skills.
Counsel ing services and pastoral care
Victoria has a Counsel ing Service to support students so they can succeed both personal y and academical y. Other support
services such as Pasifika, Awhina and Student Support Co-ordinators based in halls provide a range of pastoral care services
including peer mentoring. VUWSA also provide a range of welfare services such as food bank delivery.
Employment information
Victoria provides information on jobs through publications, career expos, and employer/industry presentations and through an
online service cal ed CareerHub which features study-related job vacancies.
Financial Support and Advice
Victoria’s Student Financial Advice Service aims to remove the financial barriers to student achievement. As wel  as providing
financial support and advice, the service administers a hardship fund and teaches financial literacy.
Health Services
Victoria’s Student Health Service aims to keep students healthy so that they can achieve wel  academical y and better enjoy their
time at the University.  Disability Services work alongside students with temporary and ongoing impairments to ensure they can
fully engage and achieve high standards in their studies.
Media
VUWSA is contracted to publish and circulate the weekly Salient magazine, which is produced entirely by students, providing
opportunities to enhance vocational skil s and be part of a community alongside academic pursuits.
Childcare Services
Childcare Services provide places for children of Victoria students at two early childhood centres.
Clubs and Societies
The Clubs and Societies service supports a wide range of political, cultural, sports, faith-based and academic clubs and societies
on campus. Assistance is provided to over 100 clubs and societies - through the provision of meeting rooms, activity spaces and
resources they can book and use, training programmes and advice on club financial management.
Sports, recreation and cultural activities
Recreation services contribute to the wellbeing of Victoria students. Services operate largely from the Hub and the Rec Centres at
Kelburn and Pipitea offering sports leagues, tailored fitness and other programmes, recreational facilities and venues for student
events and activities.
5 | P a g e

Student Services Fee se�ng for 2025 �meline
Ac�on
Who
Deadline
Actual date
ACCSF scheduled mee�ng

2 May

Conﬁrm if increase to student services fee will be proposed
ACSSF
30 May

Conﬁrm if 2023 ‘Student Voice’ Survey results will be used to inform 2025
recommenda�on from ACSSF or will addi�onal consulta�on be required
Conﬁrm if increase to student hardship fee will be proposed
AD Student Ops recommenda�on
30 May

to ACCSF
Conﬁrm if any changes required to the student services fee procedure
AD Student Ops / Manager Student 30 May

resul�ng from ACSSF recommenda�ons
Finance
ACCSF scheduled mee�ng

30 May

ACCSF scheduled mee�ng

4 July
Student Assembly mee�ng

Student consulta�on - Student Assembly
VUWSA / ACSSF

AD Student Ops on leave

4 – 26 July
2025 Student Services Fee recommenda�on paper completed
AD Student Ops
26 July

Paper submission to Te Hiwa
DVCS
30 July
6 or 13 August
Paper submission to Finance Commitee
DVCS
16 August
26 August
Paper submission to Council
DVCS
27 August (a�er 9 September
FinCom)

Advisory Committee for the Student Services Fee Meeting
Minutes #137
Thursday 2 May 2024 1:30-2:30PM
Chair: Sterling Maxwel , Ngāi Tauira Tumuaki

Committee
Kirsty McClure, Stephanie Hunter, Meegan Hall, Simon Johnson, Marcail
Members   
Parkinson, Liban Ali, Sterling Maxwell, Te Waikamihi Lambert
Invited Attendees     Chris�ne Moore, Mat Tucker, Clinton Jenkins
Apologies  
Simon Johnson
Papers  
2023 SSF Annual Report Dra� v1
2024 SSF Financial Report – Quarter 1 v2
HFEG 2024 Trimester 1 – Summary
Timeline for 2025 Student Services fee
        1.  Welcome

2.  Minutes of the previous meeting 

Accepted. Noted correction from Clinton that Christine is not a formal committee member.

3.  OPEN ACTION POINTS   

#   
   Points
Responsible 
 Open/Close
329     A draft of the infographic wil  be
Kirsty
Open
circulated.
M
  arcail
Marcail to send Kirsty content.
Kirsty to look at getting someone within Te
Purengi to get a design together
333
Matt to discuss with Leon if it’s possible  Matt
Closed
(and what timeframes) to request an
extract of the data. Matt spoke with Leon.
If  he gets data he will send it out
334
Clinton and Christine to discuss how ACSSF C linton
Closed
can be informed in a timely way on
increases to costs such as occupancy, IT or
HR overheads that have a material impact
of the SSF financial position.
Will get posted each month – so the
variance can be reported on Monthly.
Time frames for recommending increase in
student services fees do not fit nicely into
the budgeting cycle so it’s hard.
Is there a way to mitigate against that
happening in future years?
335
Benchmarking with other NZ universities  Kirsty
Closed
for 2024 student services fees To be
circulated in the minutes. Charge per point
is now a lot  more equal across the board.
UOA could change in Levy. The gap is a lot

closer. Waikato will be having another
jump. Infor for committee only
336
Chris�ne to check the webpage to check  Christine
Closed
the percentages in and around are correct
and making sure info and ﬁgures are
accurate.

4.  Financial Report for Student Services fee – Quarter 1
       Clinton/Christine
Report discussed with the variances noted.
-  O week hasn’t been invoiced yet.
-  Discussion on the timing for budgets being set, and the allocation of SSF revenue to cost
centres no aligning and how these impacts on the reporting.
-  Stephanie noted the conversation about the previous year’s deficits with Clinton, and a
memo for Te Hiwa to consider how this is treated.

Ac�on: Mat to raise O-week invoice for $150k and send to Stephanie
Ac�on: Clinton and Stephanie to prepare a paper on treatment of previous year’s deﬁcit for
Te Hiwa

5.  2023 SSF Annual Report Stephanie
-  Report to go to Te Hiwa.
-  Māori students report from 2021 for Āwhina agreed to remove as not reported in the
same way as 2022 and 2023.
-  Committee agreed to endorse report.
-  Ac�on: Stephanie to prepare memo and arrange for paper for go to Te Hiwa for no�ng

6.  Hardship Fund Equity Grant 2024 Summary – Trimester 1                                  Stephanie
-  For noting by the Committee
-  Future reporting – consider possibility to report a breakdown of postgraduate and
undergraduate numbers

7.  Timeline for 2024 Student Services fee consulta�on and Council approval     Stephanie
-  Timeline accepted by the Committee. Noted that period that Stephanie will be on leave.
-  SSL student survey completed in 2023 and Have Your Say satisfaction rates exist and wil
be drawn on.
-  Finance to bring recommendations to next ACSSF meeting based on current inflation
rate for discussion.
-  Decision needs to be made before the 30th . ACSSF talk first and take the discussion to
student assembly.

8.  2024 Student Consultation Approach                                                                       Stephanie
-  VUWSA and Ngāi Tauira to consider consultation approach – ACSSF student committee
members and Student Assembly rather than general student population through a full
survey.

Next mee�ng: 30 May, 10:00-11:00pm

Future mee�ngs in calendar:
4 July. 10:00-11:00am
8 August, 10:00am-11:00am
12 September 10:00-11:00am
17 October 10:00-11:00am
21 November 10:00-11:00am

Document Outline

2023 SSF Annual Report Draft v1.pdf