CHIEF DATA AND ANALYTICS OFFICER,
ĀPIHA MATUA RARAUNGA &
TĀTARITANGA
REPORTS TO
LOCATION
DIRECT REPORTS
GROUP
General Manager Digital &
Wellington
4/5
Digital & Data
1982
Data
or Auckland
Act
“Our purpose is to grow companies internationally – bigger, better, faster – for the good of
New Zealand”
“Tā mātau whai kia whakakaha kamupene – kia nui ake, kia pai ake, kia tere ake – mō
Aotearoa ngā whiwhinga”
WHY IS THIS ROLE IMPORTANT? | TE MANA Ō TE MAHI?
To build and maintain a highly effective and mature data ecosystem that enables NZTE’s digital
transformation – to transform the way we work internally, and to transform NZTE’s customer
Information
experience. You will utilise your strategic, operational, and analytical data leadership skills to
enable NZTE-wide data and information strategy, governance, control, policy development, and
effective exploitation.
WHAT’S THE ROLE ABOUT | TE NGAKO Ō TE MAHI?
Official
The most important work of this role is to…
•
Lead the implementation and evolution of a data strategy which supports the overall NZTE
the
strategy and the associated strategies for growing customer engagement, customer
experience, investment decision making and process efficiencies.
•
Provide leadership that engages your team – maximising their potential through regular
coaching, insights, support and developmental feedback.
•
Identify opportunities for increasing the effectiveness and efficiency of services through
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better data and information.
•
Attract talent and champion the use of data to drive NZTE’s vision and aspirations, building
and developing a talent pipeline for data professionals within NZTE.
•
Establish a vibrant and collaborative community of practice for bringing together individuals
from any part of NZTE to learn and share best practices for deriving value from data.
•
Contribute actively to the development of strategies and plans for wider NZTE ensuring that
the contribution of data is incorporated.
•
Coordinate enterprise data management, oversee data management projects and provide
data and analytics advisory services to NZTE.
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•
Develop a data and information management service which ensures provision of effective
data management, data warehousing and business intelligence services to facilitate the
timely and accurate reporting of activity and performance information as well as clinical
outcomes
•
Manage and develop approaches to data integration across all NZTE systems (e.g., Customer,
Finance, People, Investment)
•
Manage project management services that support the delivery of NZTE’s wider strategies
and transformation activities
Last updated June 2022 1
CHIEF DATA AND ANALYTICS OFFICER,
ĀPIHA MATUA RARAUNGA &
TĀTARITANGA
•
Establish and ensure implementation of appropriate data governance systems which
conform to legal and New Zealand Government Chief Data Steward requirements and fit
within the wider governance systems of the New Zealand public service.
•
Establish and maintain an effective data risk register, manage identified risks and escalate
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risks as required.
•
Ensure the reduction, identification, management, and reporting of untoward data breaches
and data security incidents.
Act
•
Establish and ensure compliance with the requirements of data and information
governance, New Zealand privacy, data protection, data rights and freedom of information
guidance and legislation.
•
Establish and ensure that disaster recovery plans are in place for all data services and that
these are routinely tested, weakness identified, and appropriate improvement plans
developed and implemented.
•
Build rapport with key stakeholders to influence others to consider your point of view and
gain support and agreement for plans, changes and new approaches.
•
Create executive leadership commitment to champion data as a strategic business asset to
drive significant new data insight opportunities across NZTE
•
Transform and align NZTE through its people to drive for improvement in data quality and
Information
advanced analytics such as Machine Learning and Artificial Intelligence, energising the
whole organisation to change in the same direction.
•
Join up with other Leaders, Directors and Heads of to continuously look for and explore
opportunities to support and collaborate to produce great evidence-based outcomes.
•
Collaborate with third party suppliers to supplement skills within NZTE
•
Oversee relationships with external vendors, suppliers and developers
Official
Success in this role means:
the
•
You have the trust of senior leaders, as they have confidence in the quality and accuracy of
the data and insights provided.
•
Promoting evidence-based decision making within NZTE.
•
Asking great questions and providing compelling insights from the data, to give people
quality information that they may not have ever realised they needed to know.
•
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NZTE has a data framework, strategy and governance in place that has universal adoption
and consistency.
WHAT CAPABILITIES ARE NEEDED TO SUCCEED | Ō PŪKENGA?
•
Knowledgeable in organisational design and the ability to shape and drive large-scale, cross-
functional, multi-level programmes around people, technology, and processes, balancing
long-term strategic outcomes with short term tactical value delivery
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•
Outstanding communicator who tells persuasive stories that engages and meets the needs
of the audience. Is a deep listener who quickly understands what is needed (not just what is
wanted).
•
Proactively engages with stakeholders to shape projects, including developing viable
options, analysis and evaluation, and monitoring and reviewing processes.
•
Display critical thinking skills by being able to readily distinguish between what’s relevant
and what’s unimportant to make sense of complex situations. Can demonstrate an
appropriate mix of analysis, wisdom, experience and judgement to make valid and reliable
Last updated June 2022 2
CHIEF DATA AND ANALYTICS OFFICER,
ĀPIHA MATUA RARAUNGA &
TĀTARITANGA
decisions and recommendations. Recognise when a quick 80% solution will suffice, and when
it will not
•
A proactive, can-do attitude with a high level of initiative, sound judgement and discretion.
Is self-directed and motivated and works comfortably with ambiguity, finds opportunity inside
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an agreed framework, and deploys great judgement on the job.
•
Have extensive quantitative research experience with the skills and aptitude to undertake
complex analysis using advanced, specialist methods and tools, and provide authoritative
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advice in complex areas.
•
Provides intellectual leadership by bringing new ideas, techniques and knowledge to
analytical and research discussions and leads strategic conversations as required.
•
Contributes to NZTE senior and executive leadership teams through providing technical
leadership, peer review and quality control.
Technical skills
•
A degree or higher qualification in IT, computer science, econometrics, applied statistics or
related discipline is highly desirable, and experience with driving change.
•
Sound understanding and pragmatic use of Data & Information management frameworks
(DAMA, DCAM, ARMA)
Information
•
Sound understanding and pragmatic use of Data & Information architecture frameworks
(TOGAF, COBIT, SAFE 5.0, Agile)
•
Experience driving change, adoption and embedding of new data capabilities (e.g. data
architecture, enterprise data modelling, data lifecycle management, data science/machine
learning) through ADKAR, 7s, PCT or equivalent.
Official
the
under
Released
Last updated June 2022 3
CHIEF DATA AND ANALYTICS OFFICER,
ĀPIHA MATUA RARAUNGA &
TĀTARITANGA
Our characters | Ō mātou uara
•
Ambition drives us – Our ambition for our customers is high, and we always rise to the
occasion. We help meet their business expectations by expecting greatness of ourselves.
1982
•
Adventure teaches us – Experimentation is more powerful than perfection, as only
through learning from our missteps can we truly succeed. That's why 'giving it a go' is the
best way to learn.
•
Honesty frees us – We explore challenges with an open mind. Only when we ask questions
Act
and truly listen can we discover the right way forward.
•
Trust binds us – Our people may be worlds apart, but it's trust that holds us together.
Growing a nation is only possible when we keep promises and honour commitments.
•
Manaaki is us – We celebrate the mana (strength and dignity) of each other as being equal
to or greater than our own. We strive to enhance mana in everything we do through our
hospitality, generosity and mutual respect.
It’s when these five characters work together that we truly become One Global Team – that’s the
real superpower of our organisation and how we achieve so much for our customers.
Information
Official
How we lead at NZTE | Ā mātou kawenga ki Te Taurapa Tūhono
the
Leadership at NZTE takes a broad definition. We see leaders as those who lead others. That can
include formal people leaders, leaders through influence or those who are leading our
customers. At NZTE we define leadership as
"enhancing mauri to deliver impact".
under
Released
NZTE is committed to uplifting the mana of Māori as tāngata whenua and recognises Te
Tiriti ō Waitangi/ the Treaty of Waitangi as Aotearoa’s founding document.
Last updated June 2022 4
DIRECTOR DIGITAL PRODUCTS
KAITOHU WHAKAPUTANGA MATIHIKO
REPORTS TO
LOCATION
DIRECT REPORTS
GROUP
Chief Technology
NZ Office Location
6-8
Data and Digital
1982
Officer
“Our purpose is to grow companies internationally – bigger, better, faster – for the good of
Act
New Zealand”
“Tā mātau whai kia whakakaha kamupene – kia nui ake, kia pai ake, kia tere ake – mō
Aotearoa ngā whiwhinga”
WHY IS THIS ROLE IMPORTANT? | TE MANA Ō TE MAHI?
NZTE has launched a new three-year strategy, underpinned by an ambition to deliver more
value to more New Zealand businesses who want to go global for the good of NZ. This role is at
the heart of this strategy, leading our multi-faceted digital product strategy to create enduring
products at pace that will deliver more value for more customers. Synthesising complex needs,
Information
and working across multiple stakeholders, you will work across both NZTE’s Investment and
Export Customers, as well as our internal people, to transform our customer experience and
amplify our knowledge, resources, and connections.
Accelerating NZTE's evolution to become more product-led, this role will grow product
management capability within our teams, and across our organisation, so that our global team is
aligned on how we are making a difference for customers through our digital strategy.
Official
This position leads a team of product managers, digital experience advisor, knowledge advisor
and a digital content support, who work in product squads across strategic areas in the business.
the
WHAT’S THE ROLE ABOUT | TE NGAKO Ō TE MAHI?
The most important work of this role is to…
•
Shape and articulate a commercial, compelling, and innovative product strategy that
will positively transform NZTE’s customer experience and be a cohesive extension of our
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human services.
•
Lead the strategic discovery work, roadmap, and implementation for NZTE’s digital products,
anticipating risk and managing time and resource to budget and milestones.
•
Lead and lift the product teams capabilities around how they identify, prioritise, and define
the problems to work on.
•
Lead a modern, progressive, and lean best practice product culture at NZTE that is data led
and focuses on the minimum loveable product to ship value as early as possible to
customers.
•
Inspire stakeholder confidence through progress over perfection, quantifying value and
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extracting insight from the performance of our digital products to optimise customer
experience. A great communicator who can create certainty where there is uncertainty.
•
Be a member of the Customer Solutions leadership team, contributing to the strategy,
direction and overall leadership of the group.
•
Inspire, engage, coach, and motivate a talented product team to be high performing,
operating cross functionally and focused on delivering the desired business outcomes within
each accountability area.
Last updated February 2022 1
DIRECTOR DIGITAL PRODUCTS
KAITOHU WHAKAPUTANGA MATIHIKO
•
Be accountable and responsible for the ‘system’ of product at NZTE and drive measurable
change.
•
Build relationships with experts, advisors and providers to understand best practice and stay
on the pulse of innovation.
1982
•
Work with NZTE Lead Team to ensure our digital products deliver to the needs of our
customers and the experience we want to create, providing oversight on performance
against the product strategy and future plans.
Act
•
Develop collaborative working relationships across NZTE to ensure success of the work
programme.
•
Partner with the Digital Team to ensure high performing, continuously improving digital
product squads.
•
Work closely with other teams and leaders across the business to gain insight and to bring
them on the journey.
Success in this role means:
•
NZTE’s digital products deliver to the key business metrics and outcomes and provide
quantifiable return on investment.
Information
•
NZTE’s digital channels and knowledge systems are optimised to deliver an outstanding
customer and employee experience.
•
Senior stakeholders are engaged and confident in the direction and performance of our
Digital Product strategy.
•
Lead an engaged and aligned team who understand the difference they're making in NZ
and internationally.
Official
WHAT CAPABILITIES ARE NEEDED TO SUCCEED | Ō PŪKENGA?
•
A strategic thinker with a strong growth mindset – who builds and keeps alive strategy -
the
aligns and inspires teams (and rest of organisation) to execute on it. Ultimately you are
responsible for the market impact your teams have. A thought leader who shares opinions
and idea.
•
A seasoned operator in the Digital Product world with a proven track record of bringing
products to market at pace, managing significant complexity and budgets, to deliver
commercial outcomes. Someone who knows what good looks like, bringing a toolkit of
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modern product leadership (discovery, delivery, prioritisation, team-building practices).
•
Skilled at gaining buy-in and commitment from stakeholders across the business. In this
role you must influence and lead hearts and minds. The vision is ambitious, and you are
asking people to change the way they do things. You will have the ability to lean into hard
conversations.
•
Champion strong market understanding and be effective in using a customer centred
approach to new tools, systems, and process. These must be designed in a way that is
intuitive and easy to use by the customer (whether external companies or internal
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customer-facing people). There are often tough decisions that need to be made around
trade-offs / prioritisation and these need to be made with both the customer and business in
mind.
•
Be technology confident and curious. Technology plays a huge role in the opportunities
and solutions for our knowledge programme and enhanced customer experience. You need
to understand what is potentially possible and be able to weigh up what is worth investing
in. Build a strong two-way understanding with the Digital team to ensure technology
Last updated February 2022 2
DIRECTOR DIGITAL PRODUCTS
KAITOHU WHAKAPUTANGA MATIHIKO
improvements are appropriately factored into prioritisation and have a continuous
improvement mindset.
•
An empathetic leader who is resilient and skilled at building and maintaining a strong
team culture.
1982
Our characters | Ō mātou uara
Act
•
Ambition drives us – Our ambition for our customers is high, and we always rise to the
occasion. We help meet their business expectations by expecting greatness of ourselves.
•
Adventure teaches us – Experimentation is more powerful than perfection, as only
through learning from our missteps can we truly succeed. That's why 'giving it a go' is the
best way to learn.
•
Honesty frees us – We explore challenges with an open mind. Only when we ask questions
and truly listen can we discover the right way forward.
•
Trust binds us – Our people may be worlds apart, but it's trust that holds us together.
Growing a nation is only possible when we keep promises and honour commitments.
•
Manaaki is us – We celebrate the mana (strength and dignity) of each other as being equal
to or greater than our own. We strive to enhance mana in everything we do through our
Information
hospitality, generosity and mutual respect.
It’s when these five characters work together that we truly become One Global Team – that’s the
real superpower of our organisation and how we achieve so much for our customers.
Official
the
How we lead at NZTE | Ā mātou kawenga ki Te Taurapa Tūhono
under
Leadership at NZTE takes a broad definition. We see leaders as those who lead others. That can
include formal people leaders, leaders through influence or those who are leading our
customers. At NZTE we define leadership as
"enhancing mauri to deliver impact".
Released
Last updated February 2022 3
DIRECTOR DIGITAL PRODUCTS
KAITOHU WHAKAPUTANGA MATIHIKO
1982
Act
NZTE is committed to uplifting the mana of Māori as tāngata whenua and recognises Te
Information
Tiriti ō Waitangi/ the Treaty of Waitangi as Aotearoa’s founding document.
Official
the
under
Released
Last updated February 2022 4
Document Outline
