6 May 2016
Lee M
[FYI request #3796 email]
Dear Lee M
Official Information Act Request
Thank you for your email of 22 March 2016 to Hon Nikki Kaye, Minister for ACC,
asking for the following information under the Official Information Act 1982 (the Act):
“All relevant information that relates to the ACC’s decision not to
investigate complaints made by ACC claimants about administrative and
procedural problems that they experience in their dealings with Fairway
Resolution Limited, and, that saw the ACC decide that Fairway Resolution
Limited does not need to comply with Section 39, sub clauses (b) and (c),
of the AC Act, and, Part 1, sub clauses 1.5.(b) and (c) of the schedule that
attaches the ACC Code of Claimants Rights.”
Your request was transferred to ACC pursuant to section 14(b)(i) of the Act and was
received by ACC on 27 April 2016.
ACC advises that no administrative decision was made as to whether or not “
to
investigate complaints made by ACC claimants about administrative or procedural
problems that they experience in their dealings with Fairway Resolution Limited”.
Complaints about dealings with Fairway Resolution Limited can be made on their
websit
e www.fairwayresolution.com.
In addition, no administrative decision was made as to whether or not Fairway
Resolution Limited needs
“to comply with Section 39, sub clauses (b) and (c), of the
AC Act, and, Part 1, sub clauses 1.5.(b) and (c) of the schedule that attaches the
ACC Code of Claimants Rights”.
This is because Fairway Resolution Limited is an independent, Crown-owned
company that works with clients to prevent, manage and resolve conflict. As set out
in the relevant legislation, Fairway Resolution Limited is not subject to the Code of
ACC Claimants’ Rights.
Accordingly, the information you seek does not exist and your request is therefore
refused under section 18(e) of the Act.
Queries or concerns If you have any questions, ACC will be happy to work with you to answer these. You
can contact us at
[email address] or in writing to
Government
Services, PO Box 242, Wellington 6140.
You have the right to complain to the Office of the Ombudsman about our
decision. You can call them on 0800 802 602 between 9am and 5pm on weekdays,
or write to
The Office of the Ombudsman, PO Box 10152, Wellington 6143.
Yours sincerely
Government Services
