6 Henderson Valley Road, Henderson, Auckland 0612
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553   Fax 09 355 3550
18 July 2016
M Taylor
[FYI request #4161 email]

Dear M Taylor
Local Government Official Information and Meetings Act 1987
CAS-325187-X7Q5B2

Thank you for contacting Auckland Transport on 21 June 2016 requesting information relating to the
HOP ticketing system.
As a significant amount of work is required to provide the information you are seeking for question
1, Auckland Transport will impose a charge under Section 13 of the LGOlMA to cover the cost of the
labour and materials involved in making the information available.
Auckland Transport’s charging policy details the amount that can be charged for the supply of
information as follows:
•
The first five (5) hours of time spent on fulfilling official information requests will be free;
and thereafter a charge of $47.50 for each additional half hour;
•
Twenty (20) pages of free photocopying, thereafter a charge of 20c per page for
photocopying;
•
All other charges incurred shall be fixed at an amount that recovers the actual costs
involved.
We have estimated that 10 hours of time is required to collate the requested information; the cost
estimate based on 10 hours is therefore $475.00.
You have a right to seek a review by the Ombudsman of the estimated charge. If you wish to exercise
this right please advise us as soon as possible so we can place your request on hold pending the
outcome of the review.
Accordingly should you wish to proceed with this request, please arrange to either forward to us
your cheque for, or electronically transfer $475.00 to our account, details of which appear below:
•
Account: BNZ  02-0192-0122888-00
•
Cheques to be made payable to Auckland Transport and posted to Private Bag 92250,
Auckland 1152.
Please write on the back of the cheque CAS-325187-X7Q5B2.
aucklandtransport.govt.nz

In case of electronic transfer of funds please include reference CAS-325187-X7Q5B2 when making
the deposit and advise us by email to [email address] once the funds
have been deposited so that we may action your request within the appropriate timeframe. Our tax
invoice/receipt will be forwarded to you following receipt of funds.
In accordance with section 13(4) of the LGOIMA, Auckland Transport requires that these charges are
to be paid in advance of your receipt of the information.
Alternatively to reduce the time required to collate the information and associated costs you may
reduce the amount of information you are seeking. Should you wish to revise your request, please
provide these details to [email address].
In addition, we require further clarification of the fol owing questions:
Question 3 - Requires more clarification as this could mean a multiple of things.
Question 4 - Is question 4 about public transport or specifically about HOP, i.e. monthly costs
incurred to accept cash payments on PT may also be what the operators are paying
armourguard / banks for cash floats and security; and may also mean what’s the cost of
customers paying cash and slowing down the buses (increased labour costs, more buses
required etc).
Your request will remain on hold for 20 working days and if a revised version or payment is not
provided within this time the request wil be closed.
Should you believe that we have not dealt to your request appropriately, you have the right in
accordance with section 27(3) of the LGOIMA to make a complaint to the Office of the Ombudsman to
seek an investigation and review of the decision.

If you have any further queries, please contact me on (09) 355 3553 during business hours, quoting
Local Government Official Information request number CAS-325187-X7Q5B2.

Yours sincerely

Susana Fuiono
Customer Liaison Advisor

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