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Schedule 2 – Categories of Work
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1.
CATEGORIES OF WORK
1.1
Categories
There are four categories of Work covered by this Agreement:
(a)
Responsive Maintenance;
(b)
Planned Maintenance;
(c)
Routine Maintenance; and
(d)
Special Programmes.
1.2
Exclusions from Responsive Maintenance, Planned Maintenance and Routine Maintenance
Responsive Maintenance, Planned Maintenance and Routine Maintenance exclude any maintenance
or other work in respect of:
(a)
the external services infrastructure, building fabric and any building warrant of fitness in
multiple dwelling buildings such as HVAC, HV electrical, hydraulic services, mechanical
services, fire prevention systems and lift maintenance; and
(b)
any other similar services or facilities as determined by HNZ from time to time, acting
reasonably (including those for which HNZ has national or regional service contracts in place).
1.3
Categorisation of Work
Without limiting clause 8 of the Base Agreement, HNZ may determine in its absolute discretion what
category or sub-category applies to Work which is the subject of a Work Order, proposed Work Order
or SP Proposal Request.
1.4
Changes to classification of Work
HNZ may, from time to time, by notice in writing to the Contractor:
(a)
re-allocate types of work between sub-categories of Responsive Maintenance and between
Planned Maintenance and Routine Maintenance (but may not make Special Programmes part
of Responsive Maintenance, Planned Maintenance or Routine Maintenance or re-allocate to
remove Work types altogether from Responsive Maintenance); and
(b)
re-name or re-define the sub-categories of Responsive Maintenance, Planned Maintenance,
Routine Maintenance and Special Programmes,
including to the extent HNZ requires to integrate such categories and sub-categories with any system
operated by HNZ.
2.
RESPONSIVE MAINTENANCE
2.1
Responsive Maintenance Generally
(a)
Responsive Maintenance is repair and maintenance work to Properties that is carried out to:
(i)
meet the requirements of the RTA or any other Applicable Laws or a Regulatory Body
with respect to security, provision of essential services or safety;
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(ii)
protect a Property;
(iii)
reinstate an essential amenity; or
(iv)
provide good customer (Tenant) service,
but excludes capital or structural works that would qualify as a Special Programme.
(b)
Responsive Maintenance includes all of the types of work covered by the Schedule of Rates.
(c)
Responsive Maintenance currently comprises five sub-categories of Work detailed in clause
2.2 of this Schedule:
(i)
Urgent Health and Safety (
URG);
(ii)
Urgent Responsive
(
URS);
(iii)
General Responsive (
GNL);
(iv)
Responsive Scoping Work (
RSC); and
(v)
VSCs (
VSCs).
2.2
Sub-categories of Responsive Maintenance
(a)
URG
(i)
URG is Responsive Maintenance that is required to be responded to urgently in order
to protect from imminent danger or any other adverse effect on the health and safety of
any person or to comply with any HSE Legislation.
(ii)
URG is generally carried out to:
(A)
urgently protect the Property if a new fault or failure immediately affects the
Health and Safety of the Tenant;
(B)
urgently reinstate an essential function of a component of the Property which
has failed, if it affects the Health and Safety of the Tenant; and/or
(C)
meet the requirements of the RTA or any other Applicable Laws or a Regulatory
Body with respect to security, provision of essential services, or safety.
(iii)
URG may include a Work Order:
(A)
to attend a Property to assess and perform (in accordance with Schedule 3) a
particular item of URG that has been identified specifically; or
(B)
a general request from HNZ to attend the Property to assess and perform (in
accordance with Schedule 3) any URG.
(iv)
By way of illustration only and without limitation, URG includes Work necessary to
ensure:
(A)
a means of cooking;
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(B)
a hot water supply;
(C)
a cold water supply;
(D)
a gas supply;
(E)
correction of all faults associated with sanitary appliances (toilets, showers,
baths and hand basins);
(F)
correction of all faults associated with waste and foul sewer drains (blocked sink
or drain in kitchen, bath or laundry);
(G)
correction of major water supply pipe leaks;
(H)
correction of gas leaks;
(I)
a power supply (restore power when lost to whole of Property, restore lighting to
communal areas);
(J)
security of a building exterior (broken exterior door, lock, window or door
glazing, or window catches or stays);
(K)
electrical safety (detached or broken fittings, shocks);
(L)
fire safety and clear means of egress; and
(M)
smoke detectors - where there are fewer than two functioning smoke detectors
in the Property. If two or more smoke detectors are functioning, then the repair
or replacement of faulty detectors must be classified as URS.
(b)
URS
(i)
URS is Responsive Maintenance that is required to be responded to urgently (other
than URG) to protect the Property or restore Tenant amenity, but is not required in
order to protect from imminent danger or any other adverse effect on the health and
safety of any person or to comply with any HSE Legislation.
(ii)
By way of illustration only and without limitation, URS includes Work necessary to
ensure:
(A)
repair of cooking appliances that are not fully functional;
(B)
correction of rainwater leaks into the building envelope (repairs to flashings
around roof penetrations, repairs to windows and doors that are leaking);
(C)
correction of minor water supply pipe leaks;
(D)
smoke detectors, where two or more smoke detectors are still functioning;
(E)
repairs to potential trip hazards (pathways, floor linings, etc); and
(F)
loss of functionality of clothes lines.
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(c)
GNL
(i)
GNL is Responsive Maintenance that does not fall within the other sub-categories of
Responsive Maintenance. Usually a Work Order for GNL is raised by HNZ after
receipt of a notification from a Tenant.
(ii)
GNL is generally carried out to protect the Tenant and the Property or is required to
meet the requirements of the RTA or any other Applicable Laws or a Regulatory Body.
(iii)
By way of illustration only and without limitation, GNL includes Work necessary to
correct or carry out (as applicable):
(A)
a broken bathroom mirror;
(B)
internal doors that are not closing properly;
(C)
damage to wall linings;
(D)
tree pruning;
(E)
one-off rubbish removal;
(F)
one-off heat pump repairs; and
(G)
one-off chimney sweeping or repairs.
(d)
RSC
(i)
RSC is any Responsive Maintenance that arises from a request that the Contractor
attend the Property and Scope Responsive Maintenance or follow on Responsive
Maintenance that arises from a Work Order for URG or URS.
(ii)
RSC may include work that is required to Properties that have been damaged by fire or
by chemicals such as that work described in clause 5.1(c) of this Schedule but only if
HNZ determines that such work is to be procured as RSC. HNZ will not usually
procure such work as RSC although it may at its discretion choose to do so.
Generally, HNZ will only procure such work as RSC where the damage is minor,
specialist contractors are not required and the required work does not constitute capital
or structural works that would qualify for a Special Programme.
(e)
VSCs
(i)
A VSC is Responsive Maintenance and/or refurbishment to a Property that is not at the
relevant time Tenanted.
(ii)
These Properties often require maintenance repair works to bring them up to HNZ’s
required standard so that they can be re-Tenanted.
3.
PLANNED MAINTENANCE
3.1
Planned Maintenance Generally
Planned Maintenance comprises longer packages of repair and maintenance work that a Contractor
can undertake on a planned basis but which do not constitute capital or structural works that would
qualify as a Special Programme.
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3.2
Sub-categories of Planned Maintenance
Planned Maintenance currently comprises two sub-categories of Work detailed below:
(a)
Exterior Painting
(i)
Exterior Painting is an on-going Planned Maintenance activity that is required by HNZ
on a seasonal basis.
(ii)
Exterior Painting differs from other Planned Maintenance in that it is a regular
programme of Planned Maintenance and is required to comply with additional
requirements set out in Schedule 7; and
(b)
Planned Other
Planned Other comprises all other Planned Maintenance, generally being non-routine
maintenance activities that are capable of being planned but that do not constitute capital or
structural works that would qualify as a Special Programme.
The parties acknowledge and agree that where work, which might otherwise be considered as
Responsive Maintenance, involves a large volume or quantity of work to rectify a defect or defects in
a Property or is to be completed as a proactive measure to increase the sustainability of the Property,
it may be more cost efficient to carry out that work as Planned Maintenance.
4.
ROUTINE MAINTENANCE
4.1
Routine Maintenance Generally
Routine Maintenance is repair and maintenance work that HNZ requires to be done on a routine and
periodic basis but which do not constitute capital or structural works that would qualify as a Special
Programme.
4.2
Sub-categories of Routine Maintenance
Routine Maintenance currently comprises four sub-categories of Work detailed below:
(a)
Vacant Property Lawn Mowing
Lawn mowing work that would usually be undertaken by a Tenant but which, due to the
Property being vacant, HNZ requires to be done by the Contractor;
(b)
Communal Maintenance
Repair and maintenance work to communal areas of a Property, which are not the
responsibility of a Tenant;
(c)
Preventative Maintenance
Repair and maintenance work to proactively prevent failure and to increase operation
efficiency. Examples include the regular servicing of heating appliances and moss proofing of
roofs; and
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(d)
Routine Other
All other Routine Maintenance, generally being routine or periodic maintenance activities that
do not constitute capital or structural works that would qualify as a Special Programme.
The parties acknowledge and agree that where work, which might otherwise be considered as
Responsive Maintenance or Planned Maintenance, involves a regular volume or quantity of work to
prevent a defect or defects in a Property or is to be completed as a proactive measure to increase the
sustainability of the Property, it may be more cost efficient to carry out that work as Routine
Maintenance.
5.
SPECIAL PROGRAMMES
5.1
Special Programmes Generally
(a)
Special Programmes include all work that is not Responsive Maintenance, Planned
Maintenance or Routine Maintenance.
(b)
Special Programmes include specific programmes of work focused on improvement (rather
than repair and maintenance) of Properties – often packages of Properties will be covered in a
single Special Programme.
(c)
Special Programmes will include work that is required to Properties that have been damaged
by fire or by chemicals, including in the manufacture of illicit drugs (except in the limited
circumstances where HNZ determines such work should be procured as RSC), including:
(i)
Chemical Demolition: the dismantling of a Property that has been affected by
chemicals including the illegal manufacturing of illicit drugs;
(ii)
Chemical Reinstatement: remedial works of a Property that has been affected by
chemicals including the illegal manufacturing of illicit drugs;
(iii)
Fire Demolition: the dismantling of a Property that has been affected by fire; and
(iv)
Fire Reinstatement: remedial works of a property within HNZ’s Residential and
Complexes Portfolio that has been affected by fire.
(d)
Special Programmes may relate to work to Properties located outside the HNZ Region.
5.2
Sub-categories of Special Programme
Special Programmes currently comprise two sub-categories of work detailed below:
(a)
Whole of House (or Whole of House Upgrade)
Whole of House is a Special Programme that is focused on the upgrade of an entire Property
through a substantial refurbishment, including aspects such as kitchen and bathroom
replacements and complete internal redecoration. Generally, Whole of House programmes
roll up a number of Properties into a programme of work that is then let as a single package.
(b)
Other Special Programmes
Other Special Programmes are all Special Programmes that are not Whole of House
programmes and generally comprises trade-specific or other specialist programmes,
including:
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(i)
healthy housing programmes or projects;
(ii)
energy efficiency retrofit programmes or projects;
(iii)
community renewal programmes or projects;
(iv)
property maintenance inspections and resulting fire alarm replacements;
(v)
building warrant of fitness and compliance contracts; and
(vi)
minor capital works.
