FUNCTION
DAY 0
DAY 1
≤ DAY 3
≤ DAY 10
≤ DAY 20
> DAY 20
Customer
Makes
Contact
Contact Customer (as required to inform and update request progress)
Request
Customer
Note: a customer
Legal
request may be
Risk involved
Risk & Assurance
received anywhere in
council, and may not
CEOs Office
necessarily get to the
Review for risk (risk(s) can change depending on search results or political landscape)
Media & Com’s
PIO on day 1
Mayor's Office
No risk
Yes
involved
Extension (timing to discuss / advise cust
omer depends on search results)
COMPLETE
Public
No
Information
Clarify /
Address
Draft and
Is
Final
Office (PIO)
Refine, Log,
Request
Allocate to
Quote
concerns
Grant
Acknowledge
collate
there
response
received
Department
/ issues
Request
request
response
risk?
sent
No
Approved
Dept.
Is it for
Relay
Continue
Tier3
Administrator
Assess
your
Concerns
with
Approval
request
Dept?
to PIO
Expert
Draft
Yes
Issues
No:
Re-draft
No issues
Expert
Complete
Assign
Evaluate
Expert
Expert
Collate
request
info
Draft
Response