Final Response CAS 509123 C3T5G1.pdf

6 Henderson Valley Road, Henderson, Auckland 0612
Private Bag 92250, Auckland 1142, New Zealand
Ph 09 355 3553   Fax 09 355 3550
27 July 2017
Mr Alan Candy
[FYI request #6080 email]

Dear Mr Candy
Local Government Official Information and Meetings Act 1987
CAS-509123-C3T5G1
Thank you for your email dated 28 June 2017, requesting various information about parking.

1. AT's definition(s) of the word "parking" when it applies to an area (or different areas if AT
defines different areas) not being a Pay & Display area. Please spell this out, exactly as it is
instructed, communicated, advised, explained and/or detailed to AT's parking enforcement
officers. The obtuse legal definition is not the answer being sought as that is available
publicly.

Parking
Parking means:
(A) in relation to any portion of a road where parking is for the time being governed by the location of [parking
machines] placed under a bylaw of a local authority, the stopping or standing of a vehicle on that portion of
the road for any period exceeding five minutes;
(B) in relation to any other portion of a road, the stopping or standing of a vehicle (other than a vehicle
picking up or setting down passengers in a loading zone or reserved parking area, and entitled to do so) on
that portion of the road
A) relates to Pay and Display, B) relates to all other areas.

Apart from Bus Lane infringements; the Parking Wardens are only warranted for stationary vehicle
offences.

2. A copy of the relevant sections of the AT parking enforcement officers Training Manual(s),
video(s) or other documents* used for that purpose, as requested in question 1.
aucklandtransport.govt.nz

3. AT's policy documents* [manual(s), video(s), oral instructions etc] advising and/or
instructing AT parking enforcement officers on how they should prioritise their enforcement
activities. This may be located in the training materials referred to in Q2. If not, please provide
from elsewhere.

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4. AT's street patrolling Parking Enforcement Officers Performance Monitoring Criteria -
commonly known as KPI's, being Known Performance Indicators.

Please refer to next page.
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Expected Outcomes
Key Responsibilities
Infringements

•  Infringements are issues in a consistent, fair
•  Ensure infringements issued to non-compliant
and courteous manner
vehicles support legislative and organisations
•  The safe movement of people and goods
requirements with high levels of accuracy
within Auckland is managed
•  Ensure assigned area is managed effectively to
•  Effective systems in place to support
support Auckland parking policies and procedures
infringement notices
•  Provide representation and or additional
•  Infringements are issued in accordance with
information to support infringement notices as
consolidated bylaws, traffic regulations,
and when required i.e. public queries, court cases
transport act, land transport act, local
etc.
government act and organisations policies

and guidelines.

Customer service

•  Customer complaints are managed with
•  Ensure public are provided with information
sensitivity and professionalism
regarding council policies, bylaws etc to support
•  Public educated in parking legislation and
infringement notices
consequences of not complying
•  Provide responses to customer complaints to
•  Customer conflict is managed professionally
support organisation and legislative requirements
•  Positive customer response through feedback
•  To personally demonstrate, deliver and to drive at
against agreed stated levels of service
unit level, a customer centric performance
•  Visible display of appropriate behaviours
orientation, consistent with the wider Auckland
leading to positive customer experiences.
Transport Customer Service philosophy.


Safety management

•  Safe operating policies and procedures are
•  Ensure a safe environment is provided for self
adhered to
and others by reporting health and safety hazards
•  Accidents are identified, reduced and /or
in managed area i.e. slippery and uneven
eliminated.
footpaths etc.


Faults
•
•  Contractors notified through communications
  Ensure enforcements are facilitated by reporting
room protocol
parking faults i.e. signs, road markings, parking
•
meter etc
  Faults rectified
•
•
  Ensure event signs are correctly displayed.
  Parking signs, marking and meters meet
required standard.


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Political / customer interface

•  Interactions result in optimal outcomes
•  Effectively manage, or escalate controversial
•  Issues are effectively managed or escalated.
issues, where there may be numerous

perspectives
•

  Utilise effective conflict resolution and relationship
management skills

•  Ensure appropriate and relevant communications
are channelled to all affected parties.

Organisational obligations

•  Action Auckland Transport’s good employer
•  Auckland Transport meets its obligations as
obligations and equal employment bicultural
an employer
policies and practices
•  Auckland Transport’s reputation is enhanced
•  As an employee of Auckland Transport you are
within the community
required to be associated, as required, with Civic
•  Health and safety requirements upheld.
Defence Emergency Management or any

exercise that might be organised in relation to this
function
•  Promote a safe and healthy workplace by
undertaking responsibilities as outlined in
Auckland Transport’s health and safety policy and
procedures
•  Promote activities and initiatives that assist
Auckland Transport achieve its vision and mission
•  Promote one-organisation initiatives and action
these service characteristics
•  As an employee of Auckland Transport you are
required to familiarise yourself with and comply
with all organisation policies, including but not
limited to, the Auckland Transport Code of
Conduct.

5. The Number of Parking Infringement Categories enforced by AT. E.g. Parking in P&D area
without displaying receipt, parking in P&D area with expired receipt, parking on footpath,
parking on GSV-only Loading Zone, parking in area reserved Disabled Persons, parking on
footpath, parking on berm, etc.
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6. The List of Parking Infringement Categories enumerated above.
Please refer to next page.

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7. Number of GSV-only Loading Zones in the AT patrolled / enforcement area.
Your request for information is refused under Section 17(e) of the Local Government Official
Information and Meeting Act 1987 (LGOIMA) as the information does not exist.
8. Number of Bus Stops in the AT patrolled / enforcement area.
We are following up on this question for you and you should receive a response by 4 August 2017.
9. Number of Disabled Persons parking places in the AT patrolled / enforcement area.
AT has recorded that there are 264 on-street mobility parking spaces across Auckland in 127 different
locations.

We trust the above information has addressed your request however should you believe that we have
not dealt with your request appropriately, you have the right in accordance with section 27(3) of the
LGOIMA to make a complaint to the Office of the Ombudsman and seek an investigation and review
in regard to this matter.

If you have any further queries, please contact Auckland Transport on 09 355 3553 quoting Official
Information request number CAS-509123-C3T5G1.
Yours sincerely

John Strawbridge
Manager, Parking Services

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