OFFICIAL INFORMATION REQUEST 4079 TONY RANDLE
ATTACHMENT 1 OVERVIEW OF NZ TRANSPORT AGENCY PROCUREMENT MANUAL SECTION 11.7 PERFORMANCE INFORMATION RECEIVED FROM AUCKLAND TRANSPORT
AND GREATER WELLINGTON REGIONAL COUNCIL
Attribute
Key performance measure
Parameters
Status
Official Information Act
Link to publicly
Response
available information
Disaggregated by:
http://www.nzta.govt.n
As the information requested is
z/assets/userfiles/trans
Mode (bus, ferry, train)
Publicly available
publicly available I am refusing
port-
your request under section 18(d) of data/PTPerformance.ht
the Act.
ml
Passenger type (adult, SuperGold,
I am refusing your request under
[child concession where
Have not received.
section 18(e) of the Act, as the
applicable])
information you have requested
does not exist.
Number of passenger boardings
https://www.metlink.or
per service trip operated
g.nz/customer-
services/public-
As the information requested for
Greater Wellington data available
transport-facts-and-
Greater Wellington is publicly
Time period (peak, off-peak)
publicly. Auckland Transport data
figures/patronage/
Patronage
available I am refusing your request
contained in attached spreadsheet.
under section 18(d) of the Act.
(breakdown by mode is
contained in excel
spreadsheet at bottom
of page)
I am refusing your request under
Service level breakdown (unit, sub-
Have not received.
section 18(e) of the Act, as the
region, region).
information you have requested
does not exist
Have only received data at regional
level. Have not received at data at a In relation to route/unit level data I http://www.nzta.govt.n
Disaggregated by route/unit (to
route/unit level.
am refusing your request under
z/assets/userfiles/trans
allow calculation of passenger
Average trip length
section 18(e) of the Act, as the
port-
kilometres at unit and regional
Region level average trip length (by information you have requested
data/PTPerformance.ht
levels for each mode)
mode) can be determined using
publicly available data by dividing
does not exist.
ml
passenger kilometres by boardings.
http://www.nzta.govt.n
(Note: Monthly fare box revenue
As the information requested is
z/assets/userfiles/trans
Revenue
Fare box revenue
should be reconciled with monthly
Publicly available
publicly available I am refusing
port-
patronage reports by unit)
your request under section 18(d) of data/PTPerformance.ht
the Act.
ml
(Note: Fleet information should
include:
http://www.nzta.govt.n
Fleet information
As the information requested is
z/assets/userfiles/trans
Fleet size (bus and ferry)
Publicly available
publicly available I am refusing
port-
your request under section 18(d) of data/PTPerformance.ht
the Act.
ml
OFFICIAL INFORMATION REQUEST 4079 TONY RANDLE
Percentage of bus fleet compliant
I am refusing your request under
with requirements for urban buses
Have not received.
section 18(e) of the Act, as the
in New Zealand (RUB)
information you have requested
does not exist
Average age of the bus fleet
Data contained in attached
(number of Euro 3 or higher buses). spreadsheet.
Official Information Act
Links to publicly
Attribute
Key performance measure
Parameters
Status
Response
available information
In relation to Greater Wellington
Have received some data from
The average number of qualifying
data I am refusing your request
Average number of qualifying bids
Auckland Transport, but not
bids, including bids with one
under section 18(e) of the Act, as
per tender
Greater Wellington. Auckland data
tender
the information you have requested
contained in attached spreadsheet.
does not exist.
I am refusing your request under
Percentage of tenders with only
Percentage of tenders with only
Tenders
Have not received.
section 18(e) of the Act, as the
one qualifying bid
one qualifying bid
information you have requested
does not exist
In relation to Greater Wellington
The final price agreed between the
Have received for Auckland
data I am refusing your request
Final agreed price with successful
approved organisation and the
Transport, but not Greater
under section 18(e) of the Act, as
tenderer
successful supplier of services
Wellington. Auckland data
the information you have requested
within a public transport unit.
contained in attached spreadsheet.
does not exist.
I am refusing your request under
Disaggregated by peak and off-
Service trip reliability
Have not received.
section 18(e) of the Act, as the
peak
information you have requested
does not exist
I am refusing your request under
Percentage of scheduled service
(bus, ferry and train)
Have not received.
section 18(e) of the Act, as the
trips completed in full
information you have requested
does not exist
(Note that a service trip leaving the
I am refusing your request under
origin stop >59 seconds early or
Have not received.
section 18(e) of the Act, as the
>9 minutes and 59 seconds late is
information you have requested
deemed not to have operated)
Service performance (service
does not exist
reliability and punctuality)
I am refusing your request under
Disaggregated by peak and off-
Cancelled service trips
Have not received.
section 18(e) of the Act, as the
peak
information you have requested
does not exist
I am refusing your request under
Percentage of timetabled service
(bus, ferry, train)
Have not received.
section 18(e) of the Act, as the
trips that were cancelled
information you have requested
does not exist
I am refusing your request under
Disaggregated by peak and off-
Service trip punctuality:
Have not received.
section 18(e) of the Act, as the
peak
information you have requested
does not exist
OFFICIAL INFORMATION REQUEST 4079 TONY RANDLE
a. Percentage of scheduled
service trips leaving origin stop
I am refusing your request under
a. trip start
between 59 seconds before and
Have not received.
section 18(e) of the Act, as the
four minutes and 59 seconds after
information you have requested
the scheduled departure time.
does not exist
b. Percentage of scheduled
service trips between 59 seconds
before and four minutes and 59
I am refusing your request under
b. at destination
Have not received.
seconds after the scheduled
section 18(e) of the Act, as the
departure time at the selected
information you have requested
points.
does not exist
I am refusing your request under
(or en route if required)
Have not received.
section 18(e) of the Act, as the
information you have requested
does not exist
I am refusing your request under
(bus, ferry, train)
Have not received.
section 18(e) of the Act, as the
information you have requested
does not exist
I am refusing your request under
The maintenance of an up-to-date
Have not received.
section 18(e) of the Act, as the
incident register, disaggregated by:
information you have requested
does not exist
I am refusing your request under
nature (eg criminal, anti-
Have not received.
section 18(e) of the Act, as the
social)
information you have requested
does not exist
Safety and security
Number of incidents
I am refusing your request under
severity (eg resulting in
Have not received.
section 18(e) of the Act, as the
serious injury, nuisance)
information you have requested
does not exist
(Note: Including the requirements
of the health and safety sections of
I am refusing your request under
the Health and Safety at Work Act
Have not received.
section 18(e) of the Act, as the
2015 and the Operator Rating
information you have requested
System).
does not exist
Disaggregated by service attributes
I am refusing your request under
Number of complaints received
(eg punctuality, vehicle cleanliness, Have not received.
section 18(e) of the Act, as the
comfort).
information you have requested
does not exist
Complaints
Percentage of complaints
I am refusing your request under
responded to within 10 working
Have not received.
section 18(e) of the Act, as the
days
information you have requested
does not exist
OFFICIAL INFORMATION REQUEST 4079 TONY RANDLE
Appendix K Measuring public
transport customer satisfaction
https://www.metlink.or
contains a customer satisfaction
As the information requested is
g.nz/assets/Customer-
survey that approved organisations
publicly available from Greater
Survey/2017-GWRC-
Customer satisfaction with the
Auckland Transport data contained
Customer satisfaction
must use when undertaking a
Wellington I am refusing your
Public-Transport-
quality of PT services
in attached spreadsheet.
survey of customer satisfaction to
request under section 18(d) of the
Customer-Satisfaction-
ensure results are comparable
Act.
Research-FINAL-
across operators, mode and
REPORT5.pdf;
regions.
