By email
Shed 39, 2 Fryat Quay
Pipitea, Wellington 6011
PO Box 11646
23 January 2019
Manners Street
Wellington 6142
T 04 384 5708
File Ref: OIAP-7-9186
F 04 385 6960
www.gw.govt.nz
Hugh Davenport
[FYI request #9247 email]
Dear Mr Davenport
Request for information 2018-379
I refer to your request for information dated 13 December 2018, which was received by Greater
Wellington Regional Council (GWRC) on 13 December 2018. You have requested the following
information:
“
I would like to request any procedures of Metlink or their contractors on what happens after a bus
driver goes through a red light in the Metlink network.”
GWRC’s response follows:
If a complaint is received that a bus driver has gone through a red light, the following process is
followed:
- The complaint is entered into the GWRC Resolve customer contact system.
- The complaint is then investigated by the respective bus operator based on the information
available.
- As the operator holds the employer-employee contractual relationship, the bus operator decides
the appropriate action to take (for example, this could take the form of additional training).
- Metlink takes an overview of the trends in our complaints and we discuss these trends at a
strategic level with our operators.
In the event of a large number of complaints being received from one complainant such as the 1,390
video clips you have supplied us with, a more strategic approach is required. In these situations
Metlink would work in partnership with our operators and the applicable territorial authority in order
to assess the situation and implement appropriate mitigations.
RESPONSE TO REQUEST
Please note that we do not hold copies of individual operators’ procedures for their investigations
and actions taken. This part of your request is therefore refused in accordance with section 17(g) of
the Local Government Official Information and Meetings Act 1987 (the Act) on the basis that the
information is not held by GWRC.
If you have any concerns with the decision(s) referred to in this letter, you have the right to request
an investigation and review by the Ombudsman under section 27(3) of the Act.
Yours sincerely
Angus Gabara General Manager, Public Transport (Acting)
RESPONSE TO REQUEST
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