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THE NZDF
MENTAL HEALTH 1982
Act 
STRATEGY
Enhancing Force Strength through Comprehensive Mental Health
December 2014
Information 
Official 
the 
under 
Released 


1982
Act 
Information 
Official 
the 
The NZDF has long-standing military traditions and a unique cultural 
identity. Our operational focus, duty of care obligations, and sense 
of community are all important elements in shaping our approach to 
mental health.
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Foreword
The Mental health of our workforce is critical to the overall 
performance of the New Zealand Defence Force (NZDF). As the 
Future 35 Strategy (F35) is implemented in a continuously evolving 
operational environment, deployed elements must be mentally 
equipped to withstand, adapt, grow, and recover under challenging 
operational circumstances. To enhance the support provided to all  1982
NZDF personnel, fresh thinking about the NZDF approach to mental 
health is required.
Act 
The NZDF has long-standing military traditions and a unique cultural identity. Our 
operational focus, duty of care obligations, and sense of community are all important 
elements in shaping our approach to mental health. 
The potential individual, organisational, and societal costs of reduced mental health 
can be significant. In the workplace, impacts include impaired performance, increased 
attrition, and reduced morale. Keeping our people engaged, well trained, mentally and 
physically healthy, and their families enabled to support them, are important priorities for 
the NZDF. 
Information 
There is considerable evidence that supporting a focus on the prevention of mental health 
related issues, early help-seeking behaviour, and quality mental health care, leads to 
better individual, team, and organisation outcomes. A people-centric model of care that is 
culturally appropriate and designed around the collective and individual needs of our total 
workforce is essential to enhancing the mental health of personnel in the NZDF.
Official 
Our goal is to achieve the highest attainable level of mental health for our people through 
a comprehensive model of care delivered collaboratively by individuals, NZDF leadership, 
Defence Health personnel, and NZDF support agencies1. 
the 
The Defence Health Strategy articulates the strategic direction for NZDF health. A key 
priority within the strategic objectives of the Defence Health Strategy is developing an 
NZDF Mental Health Strategy. This Strategy sets our path for developing enhanced mental 
health and resilience and a stronger, healthier NZDF.
under 
A. Gray
Colonel
Director Defence Health
Released 
1. NZDF support agencies include any internal group or external agency providing support or involved in positively 
influencing NZDF mental health.
NZDF MENTAL HEALTH STRATEGY 
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1982
Act 
Information 
Official 
the 
The NZDF vision for mental health will be achieved through the 
provision of an accessible, high-quality, integrated, evidence-
based mental health system that is trusted by our people, promotes 
psychological resilience and self-care, and provides timely and 
appropriate care for those who need it. This will be supported
under 
 
through the four themes underpinning this strategy –  
Lead, Understand, Prepare and Care.

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Overview of Strategy
Vision
A Better, Stronger, Healthier NZDF
Mission
To Enhance Force Strength through Comprehensive Mental Health
1982
The NZDF vision for mental health will be achieved through the provision of an 
accessible, high-quality, integrated, evidence-based mental health system that is trusted 
Act 
by our people, promotes psychological resilience and self-care, and provides timely and 
appropriate care for those who need it. This will be supported through the four themes 
underpinning this strategy – Lead, Understand, Prepare and Care
Defence Health will focus on three strategic outcomes:
•  Identification and response to mental health risk. 
•  Promotion and support of mental resilience within the NZDF.
•  Delivery of comprehensive, coordinated, customised mental health care.
Information 
Defence Health will achieve these strategic outcomes through:
•  Growing a positive mental health culture that builds trust and engages our people.
•  Building shared responsibility and self-management.
•  Reducing stigma and removing barriers to care.
•  Building an integrated, multi-disciplinary approach to mental health with a focus on 
collaboration and partnerships – both internal and external to the NZDF
Official 
.
•  Promoting and supporting mental health fitness and resilience.
•  Developing a clear operating model.
the 
•  Being evidence, research, and intelligence led, optimising the use of technology.
•  Investing in training and resources to enable the provision of quality comprehensive 
mental health care for the total NZDF workforce and their families.
The NZDF Mental Health Strategy consists of three parts:
under 
•  Part One provides the current context of mental health in the NZDF, highlighting the 
challenges and opportunities for a comprehensive approach to mental health.
•  Part Two outlines a strategic framework for the development of a comprehensive 
system supporting optimal mental health.
•  Part Three identifies the strategic outcomes that the strategy will deliver.
The strategy applies to:
•  Regular Force personnel
Released 
•  Reserve Force personnel
•  NZDF Civilians
•  Veterans
•  Family members of NZDF personnel where defined
NZDF MENTAL HEALTH STRATEGY 
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PART ONE
Mental Health – Current State
Mental health is the capacity to feel, think and act in ways that enhance 
our ability to enjoy life and deal with the challenges we face. It is a 
positive sense of emotional and spiritual wellbeing that respects the 1982
importance of culture, equity, social justice and personal dignity.
– Mental Health Foundation (NZ)
Act 
Mental health encompasses a broad range of lifestyle, mental wellbeing, and 
occupational factors. Figure 1 illustrates the continuum that exists between a state 
of good mental health and a diagnosed mental illness. It highlights where common 
distress and mental health related issues that our people may experience during their 
careers, sits on this continuum. This may be through exposure to the routine stresses 
of military service, or normal life stresses that affect New Zealanders in general. In most 
cases, distress and injury are preventable or reversible through resilience training and 
early intervention.
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NZDF MENTAL HEALTH STRATEGY 

PART ONE
Mental Health Continuum
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Healthy
Affected
Injured
Ill
Normal 
Physically and 
Decreased 
Avoidance / 
Not going out or 
Act 
behaviours
socially active
activity / 
withdrawal
answering the 
socialising
phone
Outputs
Performing well   Procrastination 
Poor performance  Can’t control 
In control 
Missing 
/ workaholic
behaviour, 
mentally
deadlines / 
Poor 
perform duties or 
working longer 
concentration / 
concentrate
hours
decisions
Social  
No/ limited 
Regular but 
Increased alcohol  Frequent alcohol 
Information 
lifestyle 
alcohol use / 
controlled 
use / gambling
or gambling 
choices
gambling
alcohol use / 
Hard to control 
use Inability to 
gambling to 
negative 
control
cope
consequences
severe 
consequences
Health
Physically well
Muscles tension 
Increased aches 
Physical illness
Official 
Headaches
and pains
Attitude
Motivated and 
Distracted and 
Negative attitude
Overt  
the 
focused
forgetful
insubordination
Mood
Normal mood 
Irritable / 
Anger
Angry outbursts / 
fluctuations Calm  impatient
Anxiety
aggression
and takes things  Nervous / 
Pervasively sad / 
Excessive 
under 
in stride 
sadness 
hopeless
anxiety / panic 
Good sense of 
Overwhelmed
attacks
humour
Depressed, 
suicidal thoughts
Energy & 
Good energy 
Low energy 
Fatigue
Constant fatigue
rest
levels  
Trouble sleeping  Restless disturbed  Cant fall asleep 
Normal sleep 
Intrusive 
sleep
or stay asleep, 
patterns  
thoughts
Recurrent images  sleeping too 
Few sleep 
Nightmares
much or too little
Released difficulties
Figure 1. Mental Health Continuum
NZDF MENTAL HEALTH STRATEGY 
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Mental Health Trends
Global Mental Health
Mental illness accounts for 15% of the total burden of disease in the developed 
world, with depression set to become the second leading cause of disability in the 
world by 2020.2 
Mental Health in the New Zealand Population
According to a 2012 New Zealand Health Survey (Ministry of Health 2013) mental health 1982
related issues are the third highest cause of impaired health in New Zealand:
Act 
Slightly less than 50% of  
More than 16% of adults aged  
New Zealanders will experience 
15 years and over (one in six) 
50% mental illness or addiction at 
report having been diagnosed 
some time in their lives.
16% with anxiety or depressive 
disorders during their lifetime.
One in five people will be 
affected during any one year.
Information 
14% The most commonly reported 
Almost 6% of adults report having 
disorder is depression (14% 
experienced high or very high levels of 
of adults), followed by anxiety 
psychological distress in the previous 
disorder (6%), and bipolar 
6% four weeks. Rates are higher among 
disorder (1%).
women and younger people, Maori 
(9%), and Pacific Islanders (10%).
Official 
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The estimate for the prevalence of family violence is one in seven families. 
under 
One in five New Zealanders who drank 
alcohol in the previous year have a 
potentially hazardous drinking problem. 
Released  Approximately 500 people die as a result of suicide each year. The overall suicide rate in 
2011 was 10.6 suicides per 100,000 people, while the youth suicide rate was 19.3 suicides 
500 per 100,000 people. The rate was 1.8 times higher for Maori than for non-Maori.
2. World Health Organisation, 2013.
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NZDF MENTAL HEALTH STRATEGY 

Mental Health in the NZDF
NZDF personnel are a subset of New Zealand society, and it is reasonable to 
conclude that the mental health of our members will reflect the mental health status 
of New Zealanders in general.3 The prevalence of mental health related issues across 
the NZDF is not currently well understood. However, health information for military 
personnel indicates that the nature of issues is similar to those experienced in the 
broader NZ population.
Stress, depression and insomnia are the most commonly recorded mental health 
related issues in the NZDF. The reported incidence of Post Traumatic Stress Disorder 
1982
(PTSD) (<1%) is lower than the broader NZ demographic4, and suicide rates 
fluctuate but generally remain low compared to the broader population. Available 
data on family violence and substance abuse indicates low rates in comparison to 
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the wider population.
Prevalence rates of PTSD for overseas veterans of operational service vary between 
3 and 8%.5 Lower PTSD rates in the NZDF are likely to be influenced by a number of 
factors. These include reduced exposure to high intensity operations, existing NZDF 
programmes, early intervention, and accessible care.
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3. Our demographic comprises a large percentage of comparatively young and physically fit people, along with a high percentage 
of Maori or Pacific Islanders, who generally carry a higher burden of mental illness within the New Zealand population.
4. NZ Mental Health Survey (Te Rau Hinegaro) 2012 – 12 month prevalence rates ranged between 1.7 and 3.5 % across 
demographic groups (3.5% for 25-44 years).
5. FiMT and Mental Health Foundation 2013 The mental health of serving and ex-Service personnel – A review of evidence 
and perspectives of key stakeholders http://www.mentalhealth.org.uk/content/assets/PDF/publications/the-mental-health- 
of-serving-and-ex-service-personnel.pdf?view=Standard
NZDF MENTAL HEALTH STRATEGY 
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Occupational Risk Factors
The unique nature of military operations can create a higher risk of incidence of mental 
health related issues due to the occupational demands and the environment our people 
may operate in. Workplace factors that may increase the risk of mental health related 
issues emerging amongst members of the NZDF can include:
•  Exposure to life - threatening or unpleasant events.
•  A high tempo of operations or training with extended work hours and absences 
from home - for both deployed personnel and those supporting in the NZDF 
1982
domestic environment.
•  Transition from Service or civilian employment, across employment groups  
within NZDF, particularly for those who are released with ongoing illness or  
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injury concerns.
•  Stigma and barriers to care which may reduce early help seeking and  
timely recovery.
Moderating Factors
The onset and prevalence of mental health related issues is also influenced by a range 
of moderating factors that can act as buffers in maintaining mental health. These 
include:
•  Individual and broader environmental factors, including demographics, prior 
Information 
experience and wider social support.
•  Organisational initiatives including mental health screening and a focus on 
prevention, resilience and early intervention. 
Comparison with other nations
Official 
Studies conducted within other Defence Forces indicate that the prevalence of mental 
health related issues such as major depression, social phobia, PTSD, panic disorder, 
and generalised anxiety disorder is of a similar magnitude to that of the general 
the 
community. This includes the occurrence of alcohol dependence associated with mental 
health issues. One area of difference found in other nations is that military personnel are 
likely to have an elevated risk of depression compared to their civilian counterparts.
Research by other Defence Forces also suggests that less than half of a uniformed 
Force with an apparent mental disorder will seek care in any given year. While most with 
under 
persistent problems will eventually seek care, some will wait years to do so.
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NZDF MENTAL HEALTH STRATEGY 

Uptake of Mental Health Services
The number of our people accessing mental health services both internally and 
externally each year is not yet well understood. Military medical encounter records 
indicate that on average around 5% of military personnel seek mental health support 
annually through primary health care services in the NZDF. In addition, military 
personnel seek support through other internal support resources, including military 
psychologists, social workers, family and community services personnel, chaplains, 
and community support resources. There are also indications that a growing number of 
people may be seeking help external to the NZDF.
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Undeclared mental health issues or unmanaged health requirements reduce the ability 
of the NZDF to provide support for individuals. This can be a potential risk for both 
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individual and mission outcomes during operational deployments and assignments 
involving specific high risk roles or tasks. 
Stigma and Barriers to Care
Research conducted in the NZDF in relation to stigma and barriers to care is consistent 
with research findings across partner Defence Forces.6 Those with mental health 
related issues often feel an associated stigma with their condition and are less likely 
to seek help. In many cases help is sought through an external provider without being 
reported internally.
Information 
There are a broad range of perceived barriers to care within the NZDF. These include:
•  Lack of individual recognition of a problem.
•  Desire to manage issues independently.
•  Concern about the career impact of seeking care.
Official 
•  Lack of understanding and negative attitudes towards mental health care.
The presence of mental health stigma and barriers to care, and findings that the impact 
of exposure to high risk experiences can be long term, reinforce the importance of 
the 
continuing to build our focus on prevention. Monitoring, early intervention and building 
excellence in all aspects of our mental health support system is therefore essential to 
optimising mental health within the NZDF.
under 
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6. Gould, M., Adler, A., Zamorski, M., Castro, C., Hanly, N., Steele, N., Kearney, S., and Greenberg, N. Do stigma and other 
perceived barriers to mental health care differ across Armed Forces? J R Soc Med 2010, 103, 148-156.
NZDF MENTAL HEALTH STRATEGY 
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PART TWO
Delivering Comprehensive Mental 
Health Support to the NZDF
NZDF Mental Health Framework
1982
The Defence Health Strategy, NZDF Model for Mental Health, mental health themes, and 
strategic outcomes, along with key NZ and international research, have been utilised to 
shape a framework for developing comprehensive mental health in the NZDF.  Act 
Through a collaborative, integrated, and comprehensive health system of systems, 
Defence Health will lead and focus efforts across the NZDF to meet the evolving mental 
health needs of NZDF personnel.
Information 
Official 
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NZDF MENTAL HEALTH STRATEGY 

PART TWO
A Better, Stronger, Healthier NZDF
Enhanced Force Strength Through Comprehensive Mental Health
Strategic Outcomes
1982
•  Identify and Respond to  •  Promote and Support Mental  •  Deliver Comprehensive, Coordinated 
Mental Health Risk
Health Resilience in NZDF
and Customised Mental Health Care
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Strategic Themes
LEAD
UNDERSTAND
PREPARE
CARE
Information 
Self
            Improve Health                   R
 
e
           Resilience / Stamina        
s
Culture
  
t
n
 
o
Official 
alth
 T
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r
e
Family
e
tio
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a
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o
m
a
Environment
a t
r
e
l
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t
i
P
n
h
 
t
Social Support
a
&
 
M
 
&
 
n
 
R  
 
o
the   i t a
eh
Command
     
c
b a
 
u
 
d
E
 
Health
Mental Health Model
under 
Foundation 
Risk 
Early 
Treatment / 
Transition
Strengths
Reduction
Intervention
Recovery
Area of Focus
•  Grow Positive Mental Health Culture
•  Build Shared Responsibility and  
Released 
•  Build integrated Multi-disciplinary Approach with a focus on 
Self Management
Collaboration and Partnership
•  Clear Operating Model
•  Reduce Stigma and barriers to care
•  Intelligence Led
•  Promote and Support Mental Health Fitness and Resilience
•  Training and Resources
Figure 2. NZDF Mental Health Framework
NZDF MENTAL HEALTH STRATEGY 
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NZDF Model for Mental Health
The NZDF Model for Mental Health (Figure 3) outlines our model for supporting the 
mental health of NZDF personnel. The four cornerstones of health underpinning the 
Te Whare Tapa Wha7 model of Maori mental health (Physical, Emotional, Spiritual 
and Family / Whanau), are embedded within the NZDF Model for Mental Health. It 
illustrates how environment, culture, social support networks and families all have a role 
in shaping mental health and reinforces the importance of a multi-disciplinary approach. 1982
Culture
Environment
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Command
Foundation
Risk Reduction
Strengths
Transition
Early  
Intervention
Information 
Treatment / 
Recovery
Official 
Health
Family
Social Support
the 
Foundation 
Risk 
Early 
Treatment / 
Transition
strengths
reduction
Intervention
recovery
under 
•  Selection
•  Peer 
•  Mental health 
•  Treatment
•  Acknowledgement of 
•  Skills
programmes
first aid
•  Family 
service
•  Knowledge
•  Surveillance
•  Mental health 
engagement
•  Identification of risk
•  Cohesion
•  Targeted 
screening
•  Clinical and 
•  Knowledge of support 
•  Climate/
resilience 
•  Psych 1st Aid
occupational 
systems
Culture
training
•  Psycho-
rehabilitation
•  Structured transition 
•  Leadership 
•  Psychological 
education
programmes
•  Basic 
threat risk 
•  Structured 
•  Ongoing support 
resilience 
assessment
interventions
for veterans through 
training
appropriate agencies
Released 
Figure 3. NZDF Model for Mental Health8
7. Durie, M. (1998) Te Mana Te Kawanatanga: Policies of Maori Self-Determination. Auckland, NZ: Oxford University Press
8. Based on the model developed collaboratively through The Technical Cooperation Programme (UK, US, CAN, AS and NZ)
and further evolved by the ADF.
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NZDF MENTAL HEALTH STRATEGY 

The model demonstrates the overlapping responsibilities of individual NZDF personnel, 
NZDF leaders, and NZDF support agencies. It also reinforces the role of a range of 
organisational support mechanisms in preventing and managing occupational stressors 
and emerging mental health related issues.
Five key functional areas are reinforced in the model:
Foundation strengths – Foundational strengths are enabled through effective selection 
strategies, training that develops confidence in occupational skills, knowledge, 
resilience and coping skills, and creating a culture that builds cohesion and support 
through effective leadership.
1982
Risk reduction – Effective measures identify risk, monitor the impact of risk, and 
facilitate risk mitigation.
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Early Intervention – Comprehensive early intervention measures will ensure 
trained personnel deliver mental health support that encompasses awareness and 
management components. Screening programs help identify at-risk individuals and 
highlight trends and developments which will inform priority activities.
Treatment / Recovery – Access to evidence-based treatment and rehabilitation 
programmes that focus on successfully returning affected personnel back to work will 
be prioritised. The programmes will be responsive to NZDF and individual needs, and 
support the engagement of family and wider support networks in the recovery process. 
Information 
Recovery is to move beyond traditional treatment models through a focus on creating 
opportunities for those impacted by mental health related issues to live meaningful lives 
and contribute positively to society, either internal or external to the NZDF.
Transition – A seamless transition to civilian life beyond the NZDF is important for all 
NZDF personnel. Transition will be supported through access to information about 
Official 
resources, services, additional support and available benefits, along with customised 
packages designed around individual needs.
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NZDF MENTAL HEALTH STRATEGY 
15

NZDF Mental Health Themes 
The four key themes outlined in Figure 4 below – Lead, Understand, Prepare, and 
Care9, guide the delivery of the NZDF Model for Mental Health and reinforce functional 
areas critical to optimizing mental health. These areas include creating and reinforcing 
the right culture to optimise the mental health of our people, being intelligence led and 
responsive to emerging needs, focusing on prevention and resilience, and providing a 
comprehensive and coordinated programme of screening and care.
1982
LEAD
UNDERSTAND
•  Governance and Coordination
•  Key outcome measures Act 
•  Positive culture
•  Monitoring & reporting
•  Stigma reduction
•  Coordinated research 
•  Leadership support
•  Focus on evaluation
•  Alignment & partnerships
•  Longitudinal impact 
•  Communication &  
Engagement
Resilience / Stamina Information 
                               Improve Health   
 
 
 
n o
Tr
R
i
Official 
t
e
e
o
a
s
  h
m
tm
t
t l
o
o
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a
r
r
n
e
e
P  
t& 
 
H
H
 
&  
R  
e
n i
n o
e
a
the 
a
i
h
t
t a c
b a
t l
n
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h
i
d
E
a
M                      
•  High quality, timely, accessible 
•  Build resilience
care and support
•  Grow Awareness
under 
•  Comprehensive approach
•  Empower self-management
•  Multi-disciplinary care
•  Build peer & community 
•  Long term support – including 
support networks
support to veterans of military 
•  Targeted training for high 
service
risk groups
CARE
PREPARE
Released 
Figure 4. NZDF Mental Health Themes
9. These themes are built on the themes used in the Surgeon General’s Mental Health Strategy published by the Canadian 
Forces Health Services Group - Understand, Educate Care. Lead has been added to reflect the NZDF context.
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NZDF MENTAL HEALTH STRATEGY 

Lead
Leadership at all levels of the NZDF is critical to support mental health. The 
management of a coordinated, integrated multi-disciplinary approach to mental health, 
the promotion of health and fitness, access to health promotion programmes and 
mental health awareness information must be supported by leadership at all levels of 
the organisation.
Individual / Peer Responsibilities
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Personal leadership involves creating an environment that reduces the potential for 
mental health related issues to occur, taking responsibility for self-management of 
potential issues and seeking help early when required. It also involves providing support 
to others, working together to remove the stigma associated with mental health related 
Act 
issues and supporting personnel to facilitate their early access to help if it is required.
Command Responsibilities
Leaders and managers are responsible for building trust and creating a two-way 
communication pathway, reducing barriers to care, removing the stigma associated with 
mental illness, and providing access to early intervention when required. Leaders and 
managers also have an important role to play in moderating occupational factors that 
can impact on safety and mental health. Leaders need to work with health professionals 
to ensure the early identification and management of any challenges to mental health, 
Information 
as part of a multi-disciplinary approach to achieve individual recovery support and 
enhancing overall health.
Defence Health and NZDF Support Agency Responsibilities
Defence Health and NZDF support agencies will align responsibilities within the NZDF 
to work in a multi-disciplinary manner to provide a full spectrum of mental health care, 
Official 
performing an important role in supporting leaders to build an effective system of mental 
health care tailored to the unique requirements of individuals and the NZDF.
the 
Understand
Understanding factors that may increase or reduce the incidence or severity of mental 
health related issues, and tracking the long term mental health of our people over time 
is imperative to the provision of comprehensive mental health support. Central to this 
under 
theme is optimising mental health across the organisation through a health intelligence 
led approach informed by an understanding of the nature and prevalence of mental 
health issues. The effectiveness of programmes of care will be evaluated over time and 
continually evolved. 
Research
We will enhance our understanding of mental health within our population through a 
Released 
coordinated programme of internal and external research. Areas of particular focus 
will include understanding the prevalence of mental health related issues across the 
NZDF, barriers to care, and the longitudinal impact of exposure to situations known to 
contribute to mental health issues.
NZDF MENTAL HEALTH STRATEGY 
17

Health intelligence
Intelligence regarding the incidence, prevalence, and impact of mental health issues is 
essential to guide the development of programmes in support of the Prepare and Care 
themes. The ability to analyse multiple data sources within the NZDF will allow real time 
reporting as well as trend analysis and health planning.
Prepare
Enhanced resilience will form the cornerstone of the prepare theme, preventing the 
1982
onset of poor mental health, and equipping personnel with the mental resilience to 
recover well from stressful events whilst avoiding mental illness.
Providing accessible information that raises awareness, builds resilience, reduces 
Act 
stigma and enables people to recognise and manage mental health related issues is 
an important component of mental health support. Commanders, managers, peers and 
family all have a role to play in recognising mental health issues and encouraging early 
recognition, self-management and help-seeking behaviour.
Targeted comprehensive training and education will be provided to increase mental 
health literacy, enhance resilience, and promote effective rehabilitation and recovery. 
This will also provide effective tools to mitigate the impact of stress, building awareness 
and the ability to respond effectively to mental health issues. Through training, our 
Information 
people will learn to better recognise when their peers and subordinates are having 
difficulty and provide support and encouragement to those who may be struggling with 
mental health issues to recognise this and take action.
Official 
the 
under 
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NZDF MENTAL HEALTH STRATEGY 

Care
Mental health care will be guided by evidence-based best practice and delivered through 
collaborative, integrated multi-disciplinary teams. These teams will provide timely, 
accessible, and effective care for the rehabilitation and recovery of those who need it 
through the provision of screening, professional mental health support, effective case 
management, and long term follow up.
Our NZDF Model for Mental Health guides the delivery of mental health support 
throughout the continuum of care. This care will be provided through the coordination  1982
of internal and external agencies, employing a Whole of Government philosophy in the 
provision of care.
Act 
Optimising personnel support
As demand for services evolves, our model of care will be adapted to reflect changing 
needs, shaped by the operating context and broader environmental factors. Any 
opportunities that may emerge through research, partnerships, and technology will 
guide process improvement. Operating practice will be supported through clear policy 
guidance, defined roles and responsibilities, and coherent processes for information 
management and sharing, case management and referrals. The NZDF Model for Mental 
Health is individually focused to ensure that it is effective and inclusive, as well as being 
appropriately considerate of cultural issues and individual differences.
Information 
Utilising Technology
A range of technologies will be investigated with a view to being utilised to enhance 
access to, and the delivery of, mental health services. Internet based applications 
may support treatment in the absence of provider contact, extending assessment and 
treatment services where face to face contact is difficult. The utilisation of technology will 
Official 
also increase engagement in self- management and reduce barriers to care.
Access to Care
the 
Accessibility is central to the successful application of the NZDF Model for Mental Health. 
Personnel will be provided with a range of user friendly options to enable early, effective 
access to mental health information and support. Care will be provided through a variety 
of means which will be adapted to the environment and individual needs, and the 
ongoing requirements of veterans.
under 
Released 
NZDF MENTAL HEALTH STRATEGY 
19

PART THREE
Strategic Outcomes
The NZDF approach to mental health will be enhanced through improving identification 
and response to mental health risk, promoting and supporting mental resilience in the 
NZDF, and the delivery of comprehensive, coordinated, customised mental health care.
The three strategic outcomes, which reflect a comprehensive, integrated approach to 
1982
enhancing mental health throughout the continuum of care, will drive the development of 
measures and programmes in support of this strategy.
Act 
1. Identification and Response to Mental Health Risk
Capabilities will be developed to capture and report mental health information that 
provides a clear picture of the mental health status of our people. Risk factors, the 
short and long term impact of mental health challenges, the quality and effectiveness 
of our prevention, intervention and care programmes, and emerging issues will also be 
captured. Practices will be evolved to support changing needs based on contemporary 
practice informed through strong research and partnerships.
Key actions are:
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•  Develop awareness and accountability for mental health across the NZDF.
•  Deliver regular communication at all levels to reinforce the need to reduce stigma 
and barriers to care.
•  Develop an integrated mental health information system that permits appropriate 
capture, sharing and secure storage of health information and facilitates regular 
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reporting and long term analysis of the mental health of individuals.
•  Identify NZDF measures of mental health risk.
•  Improve the accuracy of data collection and analysis.
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•  Monitor the impact of interventions on short term and long term mental health to 
identify areas of emerging risk and need.
•  Undertake research to better understand the mental health needs of the broader 
NZDF community and the approach for addressing these through partnerships with 
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external agencies.
•  Develop partnerships with other Defence Forces to improve monitoring and support 
during all overseas operations.
2.  Promotion and Support of Mental Resilience within  
the NZDF
Resilience in our people will be developed through training, support and education 
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designed to reduce the likelihood of mental health issues and mitigate their impacts.
Key actions are:
•  Develop customised resilience training and education programmes for all  
NZDF personnel.
•  Provide a robust toolkit of accessible information, resources, and tools.
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PART THREE
•  Develop programmes to support the transition to civilian life in partnership with 
Veterans Affairs New Zealand (VANZ).
•  Create a climate of information sharing, trust, and understanding regarding mental 
health and the process of recovery for those needing support.
•  Review and enhance training for specialist groups (including leaders and trainers) 
and external providers.
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3.  Comprehensive, Coordinated, Customised Mental  
Health Care
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Alignment and direction across all areas of the NZDF involved in mental health will be 
prioritised to ensure that our practices are consistent and integrated, create clarity about 
roles and responsibilities, and ensure a multi-disciplinary approach is taken in individual 
case management, and specialist skills and partnerships are leveraged to provide 
comprehensive mental health care.
Key actions are:
•  Develop an integrated, multi-disciplinary approach to managing mental health 
through effective collaboration across NZDF leadership, Defence Health personnel, 
and NZDF support agencies.
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•  Create clearly defined roles and responsibilities of care providers, including scopes 
of practice and requisite competencies, case management, protocols and policy 
guidelines.
•  Develop a coordinated, comprehensive mental health training programme that will 
build and maintain required skills and enable effective multi-disciplinary operating 
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practice.
•  Build and promote a framework for comprehensive mental health care that 
appropriately leverages internal and external partnerships and leading practice.
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•  Identify capability gaps in regard to comprehensive mental health support; and then 
develop appropriate capabilities to meet any identified need.
How Will We Measure Our Success?
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Successful implementation of the NZDF Mental Health Strategy will result in enhanced 
mental health and resilience in the NZDF. It is important that the performance of 
measures and programmes developed in support of this strategy are evaluated regularly, 
and innovation, best practice, and research continue to drive the NZDF approach to 
comprehensive mental health. Therefore robust data collection and analysis systems will be 
developed to both assure high quality is maintained, and to inform emerging future priorities. 
Innovative research will support the development of new measures and programmes 
designed to provide customised care to NZDF personnel.
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Tangible measures of success will be developed which will target the overall impact 
of our actions on the comprehensive mental health of the NZDF. These measures will 
encompass comprehensive mental health care, and will assist in highlighting areas for future 
development as the implementation of the strategy progresses.
NZDF MENTAL HEALTH STRATEGY 
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Progressing Our Strategy
Implementation 
This strategy provides the foundations for a comprehensive mental health system that 
is focused on prevention and developing resilience, along with delivering high quality 
care. It is designed to support the Defence Health Strategy, which provides the platform 
for enhancing our existing approach to mental health and developing a framework for 
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comprehensive mental health care.
The Director Defence Health has overall responsibility for the strategic direction and 
governance of the NZDF Health System, policy and procedures. Through the Director of 
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Defence Health Strategy, the Assistant Director Mental Health will have responsibility for 
coordinating the implementation of this strategy, working in partnership with key internal 
and external stakeholders. This will involve oversight of the delivery of the strategic 
outcomes defined in the strategy through the development and coordination of the NZDF 
Mental Health Action Plan.
Three important documents will support this implementation:
•  NZDF Mental Health Action Plan – This document provides the roadmap for 
optimising our approach to mental health driven by the key themes of Lead, 
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Understand, Prepare, and Care. It outlines the key deliverables and responsibilities 
assigned to functional areas, and key milestones and outcome measures.
•  CDF Directive – This document will provide executive direction to the 
implementation of the strategy across NZDF leadership, Defence Health personnel, 
and NZDF support agencies.
•  Defence Health 2020 – This document will be developed during 2014/15, and will 
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provide a clear picture of the total health effect required to be achieved by 2020 in 
support of NZDF outputs. It will provide a key reference in developing the Health 
Total Defence Workforce concept, along with the development of core capabilities, 
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training systems, and professional pathways.
The combined effects of the NZDF Defence Health Strategy, NZDF Mental Health 
Strategy, NZDF Mental Health Action Plan, CDF Directive, and Defence Health 2020 
documents will provide thorough strategic guidance for the delivery of comprehensive 
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mental health care delivery out to 2020 and beyond.
Together, leveraging the right systems, practices, and processes alongside 
individual and collective responsibility, we will create a mentally resilient 
and healthy workforce underpinned by a positive culture that will enhance 
force strength through comprehensive mental health.
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NZDF MENTAL HEALTH STRATEGY 











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DEFENCE HEALTH DIRECTORATE
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