Rail patronage data by station for January-June 2013
Andrew Walters made this Official Information request to Auckland Transport
The request was partially successful.
From: Andrew Walters
Dear Auckland Transport,
I would like to request rail patronage data, specifically monthly totals of boardings and alightings at each station.
Since I am aware that such data will only be reliable since all rail trip data became tracked by AT-HOP and ticket vending machines once clip tickets stopped being accepted for rail travel, I am requesting just data from January 1 2013 to June 30 2013.
Yours faithfully,
Andrew Walters
From: Info (AT)
Thank you for contacting Auckland Transport.
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will respond to you directly or refer your query to the appropriate
business unit. We aim to respond to all correspondence within 10 working
days. If your enquiry cannot be responded to in full within 10 days, we
will inform you of progress and let you know when to expect a final
response.
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355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.
Please do not respond to this email as this is an automated message.
Kind regards
Customer Response Team
Auckland Transport
[1]www.aucklandtransport.govt.nz
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From: Info (AT)
Good morning Mr Walters,
Please find attached an acknowledgement for information requested from
Auckland Transport under the Local Government Official Information and
Meetings Act 1987.
Kind regards
Stephanie Burcher | Feedback Coordinator [2]Description:
Customer Response Team Description: Description:
6 Henderson Valley Rd, Henderson, Auckland, 0612 Description: final
Email-Signature1
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
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1. http://www.aucklandtransport.govt.nz/
From: Info (AT)
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Good afternoon Mr Walters
Please find attached the response for information requested from Auckland
Transport under the Local Government Official Information and Meetings Act
1987.
Kind Regards
Tracey Malu
Tracey Malu | Feedback Coordinator [2]Description:
Description: Description:
Customer Response Team Description: final
6 Henderson Valley Rd, Henderson, Auckland, 0612 Email-Signature1
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
[1]www.aucklandtransport.govt.nz |
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: Andrew Walters
Dear Colin,
Thanks for your response in regard to LGOIMA request AT2013/036840.
I do understand that HOP patronage data is not quite complete and that there are a few trips as undertaken by the Discovery passes, and within the bounds of a few stations, the Northern Pass.
My main purpose for requesting the HOP data was to get an indicator of the relative patronage between stations, so I believe HOP counts are sufficient for this purpose.
Also, as I was only interested in train station patronage data, I am not worried about other missing data you mentioned, being transfers, bus data, and special event travel.
You mentioned in your response that "Standard reports produced by the AT HOP ticketing system show the total tag-ons, tag-offs, and paper tickets sold at individual stations on a daily basis". This is data that I am interested in. I originally requested a monthly summary as I had assumed it would be readily available, but I am happier to receive the raw daily data which I can then compile into weekly or monthly data myself for analysis, and would not require you to 'create' (or compile) data or summaries as per your response and mention of section 17(f).
Therefore in order to suit the data you do have, I would like to refine my request for daily (rather than monthly) HOP station usage counts for January 1 to June 30 2013. I would prefer to receive the information in Excel, CSV, or equivalent format.
If there are any other formats, date ranges, or time breakdowns that are more readily available and easier for Auckland Transport to provide than what I have requested above (as mentioned in LGOIMA section 17B), please let me know.
Yours sincerely,
Andrew Walters
From: Info (AT)
Thank you for contacting Auckland Transport.
Your email will be referred to a member of our customer services team, who
will respond to you directly or refer your query to the appropriate
business unit. We aim to respond to all correspondence within 10 working
days. If your enquiry cannot be responded to in full within 10 days, we
will inform you of progress and let you know when to expect a final
response.
Please kindly note this mailbox is not monitored during the weekend or
afterhours (i.e. before 8am and after 5.30pm).
If you have an urgent enquiry, please phone our call centre directly on 09
355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.
Please do not respond to this email as this is an automated message.
Kind regards
Customer Response Team
Auckland Transport
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: Info (AT)
Good afternoon Mr Walters,
Please find attached an acknowledgement for information requested from
Auckland Transport under the Local Government Official Information and
Meetings Act 1987.
Kind regards
Stephanie Burcher | Feedback Coordinator [2]Description:
Customer Response Team Description: Description:
6 Henderson Valley Rd, Henderson, Auckland, 0612 Description: final
Email-Signature1
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: Andrew Walters
Dear Auckland Transport,
Re: OIA request with reference numbers CAS-63358-Q0D6K0 and AT2013/036840
I haven't received a reply to my followup and amendment of this request since your August 9 acknowledgement of receipt 22 working days ago.
Can I please have an update on progress of the request?
Yours sincerely,
Andrew Walters
From: Info (AT)
Thank you for contacting Auckland Transport.
Your email will be referred to a member of our customer services team, who
will respond to you directly or refer your query to the appropriate
business unit. We aim to respond to all correspondence within 10 working
days. If your enquiry cannot be responded to in full within 10 days, we
will inform you of progress and let you know when to expect a final
response.
Please kindly note this mailbox is not monitored during the weekend or
afterhours (i.e. before 8am and after 5.30pm).
If you have an urgent enquiry, please phone our call centre directly on 09
355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.
Please do not respond to this email as this is an automated message.
Kind regards
Customer Response Team
Auckland Transport
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: Info (AT)
image001.jpg
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CAS 63358.pdf
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CAS 63358 AT Hop Card Transactions by station Jan to Jun 2013.xlsx
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Good morning Mr Walters,
Please find attached a response to information requested under the Local
Government Official Information and Meetings Act 1987 from Auckland
Transport.
Kind regards
Stephanie Burcher | Feedback Coordinator [2]Description:
Customer Response Team Description: Description:
6 Henderson Valley Rd, Henderson, Auckland, 0612 Description: final
Email-Signature1
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
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Andrew Walters left an annotation ()
I forgot to reset the clock when I adjusted my request as above. Reply actually due by 4 September so not yet overdue.
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