Good Morning

Thank you for your request dated 17 July 2019 submitted via FYI requesting information about the cancellation of Pay2Park.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to respond as soon as possible, but no later than 14 August 2019.

The reference number for your request is IRO-8789.

Please contact us if you have any further questions.

Kind regards

Jessica Hall
Assurance Services Coordinator  | Wellington City Council
P +64 (0)4 801 4178 | M  +64278030345
E [email address] | W Wellington.govt.nz | |

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

-----Original Message-----
From: K Watson [mailto:[FOI #10755 email]]
Sent: Wednesday, 17 July 2019 9:29 PM
To: BUS: Assurance
Subject: Official Information request - Information relating to the cancellation of Pay2Park

Dear Wellington City Council,

Please can you provide all emails, meeting minutes, memos, reports and correspondence relating to your decision to
a) cancel the contract with Phone2Park and;
b) not consult the ratepayers or the public about their experiences with the usability of Phone2Park versus PayMyPark; and
c) refuse to meet with Parking Solutions.

I would also like to know what consideration has been given to how users will get their stored funds released.

Please also explain exactly how this decision will streamline payment options and improve the operation of the city's parking enforcement systems and why you are refusing to revisit the decision.

Yours faithfully,

K Watson

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #10755 email]

Is [Wellington City Council request email] the wrong address for Official Information requests to Wellington City Council? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Hello K Watson,
 
Thank you for your patience with regard to your request on the Council
decision to cease its contract with the Phone2Park app provider.
 
In your request, you asked for copies of all emails, meeting minutes,
memos, reports and correspondence to answer the following questions:
 
a)      cancel the contract with the Phone2Park and;
Please find the information to answer this question as attached. This
includes a memorandum dated 12 June 2018 in which the decision to
terminate the agreement with Phone2Park was discussed/confirmed. Other
documents attached include internal emails, and the letter to Parking
Solutions Limited confirming the decision to terminate the agreement,
which was hande delivered at a meeting between the Council and parking
Services Limited. 
 
b)      not consult the ratepayers or the public about their experiences
with the usability of Phone2Park versus PayMyPark; and
The Council has made a commercial decision to no longer offer the
Phone2Park app and move to one parking payment app that helps to
streamline payment options and improve the operation of the city’s parking
enforcement systems.
During a review of parking payment options last year, we carefully
considered the Phone2Park app and discovered a number of technical issues
with the way the Phone2Park app integrates into the Council’s parking
enforcement systems that impact on the accurate and timely provision of
data to parking officers who use the information to effectively enforce
parking. The Council was not required to consult the public on this
issue. 
 
c)      refuse to meet Parking Solutions
The Council’s Parking Services Team have met with Parking Solutions
Limited (Phone2Park) on multiple occasions.  Some of these meetings are
referenced in the information attached.
 
d)      I would also like to know what consideration has been given to how
users will get their stored funds
Phone2Park hold these funds in a trust account.  They have been in contact
with their customers to explain the process they will follow in this
regard.  This is a matter for Parking Solutions Limited to manage with
their customers.  They have advised us that they are in the process of
arranging refunds to any customers with money in this account. 
If you have any questions relating to this, please contact me.
 
Kind regards
 
Chris

Chris Brown | Assurance Advisor | Complaints & Information Assurance |
Wellington City Council
P 04 803 8368
E [1][email address] | W [2]Wellington.govt.nz | [3][IMG]|
[4][IMG]
IMPORTANT: The information contained in this email may be confidential or
legally privileged. It is intended solely for the recipient or recipients
named in this message. Please note that if you are not the intended
recipient you are not authorised to use, copy or distribute the email or
any information contained in it. If you have received this email in error,
please advise the sender immediately and destroy the original message and
any attachments.

 
 
 
 
 
-----Original Message-----
From: BUS: Assurance
Sent: Thursday, 18 July 2019 9:26 AM
To: K Watson
Subject: IRO-8789: Official Information request - Information relating to
the cancellation of Pay2Park
 
Good Morning
 
Thank you for your request dated 17 July 2019 submitted via FYI requesting
information about the cancellation of Pay2Park.
 
Our team will manage your request under the Local Government Official
Information and Meetings Act 1987 which requires us to respond as soon as
possible, but no later than 14 August 2019.
 
The reference number for your request is IRO-8789.
 
Please contact us if you have any further questions.
 
Kind regards
 
Jessica Hall
Assurance Services Coordinator  | Wellington City Council
P +64 (0)4 801 4178 | M  +64278030345
E [email address] | W Wellington.govt.nz | |
 
 
The information contained in this email is privileged and confidential and
intended for the addressee only.
If you are not the intended recipient, you are asked to respect that
confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the
sender immediately. Your assistance is appreciated.
 
-----Original Message-----
From: K Watson [[5]mailto:[FOI #10755 email]]
Sent: Wednesday, 17 July 2019 9:29 PM
To: BUS: Assurance
Subject: Official Information request - Information relating to the
cancellation of Pay2Park
 
Dear Wellington City Council,
 
Please can you provide all emails, meeting minutes, memos, reports and
correspondence relating to your decision to
a) cancel the contract with Phone2Park and;
b) not consult the ratepayers or the public about their experiences with
the usability of Phone2Park versus PayMyPark; and
c) refuse to meet with Parking Solutions.
 
I would also like to know what consideration has been given to how users
will get their stored funds released.
 
Please also explain exactly how this decision will streamline payment
options and improve the operation of the city's parking enforcement
systems and why you are refusing to revisit the decision.
 
Yours faithfully,
 
K Watson
 
-------------------------------------------------------------------
 
This is an Official Information request made via the FYI website.
 
Please use this email address for all replies to this request:
[FOI #10755 email]
 
Is [Wellington City Council request email] the wrong address for Official Information requests to
Wellington City Council? If so, please contact us using this form:
[6]https://fyi.org.nz/change_request/new?bo...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://fyi.org.nz/help/officers
 
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
 
 
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