Ref: 1920-1243

 

Dear Warren,

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 13 February 2020 requesting under the Official
Information Act 1982 (the Act), the following:

Can you tell me please the number of calls the call centre handles on
average every month and of those calls, how many are from immigrants
wanting to get an update on how much longer their visa will be?

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [MBIE request email] or using
the contact details below.

 

Nāku noa, nā

Ministerial Services

 

Corporate, Governance and Information

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

[1]cid:image004.jpg@01D10666.447C6950

 

[2]www.govt.nz - your guide to finding and using New Zealand government
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Good morning

 

Please find attached the Ministry’s response to your Official Information
Act request received 13 February 2020.

 

Kind Regards

 

Ministerial Services

Engagement, Communications and Ministerial Services

Email: [1][email address]

 

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington, PO Box 1473, Wellington 6140

[2]www.mbie.govt.nz

 

 

[3]www.govt.nz - your guide to finding and using New Zealand government
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Good morning

As you will be aware, the Prime Minister announced a COVID-19 alert system for New Zealand.

As a result of this, the response to your Official Information Act requests will be delayed. We will endeavour to provide a response to you as soon as possible once the situation has stabilised.

In the meantime, we apologise for any inconvenience and appreciate your understanding.

If you no longer require this information, please let us know via this email address.

Kind regards

Ministerial Services
Engagement, Communications and Ministerial Services
Email: [MBIE request email]

Ministry of Business, Innovation & Employment
15 Stout Street, Wellington, PO Box 1473, Wellington 6140
www.mbie.govt.nz

-----Original Message-----
From: Warren Hurst <[FOI #12231 email]>
Sent: Thursday, 13 February 2020 5:07 PM
To: *OIA <[email address]>
Subject: Official Information request - Total number of calls per week to immigration call centre requesting an update on timeframe for issuing of their visa

Dear Ministry of Business, Innovation & Employment,

I assume your call centre uses 'wrapup' codes to track what people are calling about.

Can you tell me please the number of calls the call centre handles on average every month and of those calls, how many are from immigrants wanting to get an update on how much longer their visa will be?

Yours faithfully,
Warren Hurst

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This is an Official Information request made via the FYI website.

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Good afternoon

 

Please find attached the Ministry’s response to your Official Information
Act request received 13 February 2020.

 

Kind Regards

 

Ministerial Services

Engagement, Communications and Ministerial Services

Email: [1][email address]

 

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington, PO Box 1473, Wellington 6140

[2]www.mbie.govt.nz

[3]cid:image002.png@01D4E54B.F74C55F0

 

 

 

[4]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
attachment from your computer.

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References

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1. mailto:[email address]
2. http://www.mbie.govt.nz/
4. http://www.govt.nz/

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