Dear Mr Nicholas

Please find attached ACC's response to your request for information.

Kind regards

Miroslava Mijic, Advisor
Government Services
ACC / Governance, Legal Policy & Research / 19 Aitken Street / PO Box 242, Wellington 6140/ New Zealand / www.acc.co.nz

ACC cares about the environment - please don't print this email
unless it is really necessary. Thank you.

-----Original Message-----
From: David Nicholas [mailto:[OIA #1546 email]]
Sent: Tuesday, 18 March 2014 11:05 a.m.
To: Information Website Mail
Subject: Official Information Act request - Third Party Doctors and Complaints

Dear Accident Compensation Corporation,

I am requiring information about how ACC handles complaints about a doctor who has acted in a third party status by assessing a client. The Health and Disability Commissioner (HDC) does not deal with these complaints and state that the agency that employed the third party doctor should handle the complaint.

Could you please supply a copy of any internal ACC complaints process about Third Party Doctors?

How many complaints has ACC received about Third Party doctors by year 2007-2013?

How many times has ACC referred a Third Party Doctor to the Medical Council or HDC?

Has the HDC done any audit of ACC's complaints process with regard third party Doctors and if so, what was the outcome?

Yours faithfully,

David Nicholas

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