Dear Aaron Hicks,

Thank you for your email received 3 April 2014, under the Official Information Act 1982. We apologise for the delay in acknowledging your request, but can advise that as of 3 April 2014, your request was forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Aaron Hicks [mailto:[OIA #1591 email]]
Sent: Monday, 28 April 2014 1:23 p.m.
To: OIA_Requests (MSD)
Subject: Re: Official Information Act request - Instructions given to Work and Income caseworkers.

Dear Ministry of Social Development,

I have not received an acknowledgement for this OIA request.

Yours faithfully,

Aaron Hicks

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-----Original Message-----
From: Aaron Hicks [mailto:[OIA #1591 email]]
Sent: Thursday, 3 April 2014 3:41 p.m.
To: Info (MSD)
Subject: Official Information Act request - Instructions given to Work and Income caseworkers.

Dear Ministry of Social Development,

Do the instructions "Pause 30 seconds and resume interview." or similar appear in any verbal advice, instructions, workflow, guidelines, documentation, systems, computer program, applications, or any other material (in text, verbally or by electronic means) provided to Work and Income case workers or managers.

If this instruction is given can you please provide the advice given to MSD or Work and Income on the intent of this instruction and it's purpose in an interview.

Yours faithfully,

Aaron Hicks

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This is an OIA request done via the FYI website.

Please do not send progress updates as PDF files.

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Good afternoon Mr Hicks

 

Please find attached a letter from the Ministry of Social Development.

 

Yours sincerely

 

Ministerial & Executive Correspondence Team

Ministry of Social Development

------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
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